# Keep homey pro working on internet connection loss

**URL:** <https://community.homey.app/t/keep-homey-pro-working-on-internet-connection-loss/69432>\
**Category:** Ideas & Suggestions\
**Tags:** homey-pro\
**Created:** [September 25, 2022, 9:27pm UTC](https://community.homey.app/t/keep-homey-pro-working-on-internet-connection-loss/69432 "2022-09-25T21:27:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Mathijs\_1971](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mathijs_1971/32/34267_2.png) [@Mathijs\_1971](https://community.homey.app/u/Mathijs_1971)\
**Post date:** [September 25, 2022, 9:27pm UTC](https://community.homey.app/t/keep-homey-pro-working-on-internet-connection-loss/69432/1 "2022-09-25T21:27:05Z")

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Hi

After a power outage, homey doesn’t work when internet is still down (happened twice now), but all lights are being turned back on. I cant login. So, no control to shut those off again. Fibaro and hue dont need internet to work,.probably a lot more, so, it would be nice if it starts again working locally.

Mt

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [September 26, 2022, 7:17am UTC](https://community.homey.app/t/keep-homey-pro-working-on-internet-connection-loss/69432/2 "2022-09-26T07:17:09Z")

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> [@Mathijs\_1971](#):
>
> so, it would be nice if it starts again working locally.

This has been an issue ever since the current way of handling access/authentication was introduced (in firmware 2.0 I think), but Athom is convinced it’s not flawed and users are always able to access Homey locally, even when the internet connection is down (despite plenty of posts over the years that say otherwise).

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**Author:** ![FKey](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkey/32/14793_2.png) [@FKey](https://community.homey.app/u/FKey)\
**Post date:** [September 27, 2022, 8:03am UTC](https://community.homey.app/t/keep-homey-pro-working-on-internet-connection-loss/69432/3 "2022-09-27T08:03:15Z")

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> [@robertklep](#):
>
> but Athom is convinced it’s not flawed and users are always able to access Homey locally, even when the internet connection is down (despite plenty of posts over the years that say otherwise).

Add a support request to athom.  
More requests could make them more aware

[https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)