# KAKU shutters close via google home, but won't open **URL:** \ **Category:** Questions & Help\ **Created:** [August 26, 2020, 6:52am UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006 "2020-08-26T06:52:20Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![ricardovl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ricardovl/32/16441_2.png) [@ricardovl](https://community.homey.app/u/ricardovl)\ **Post date:** [August 26, 2020, 6:52am UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006/1 "2020-08-26T06:52:20Z")
My shutters from klikaanklikuit are going down via google home/assistant but they wont go up. Google does respond and tells me that the shutters are going up but nothing happens. Is this an issue with the app? or with homey? ---
**Author:** ![Arnold\_vd\_Linden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnold_vd_linden/32/19336_2.png) [@Arnold\_vd\_Linden](https://community.homey.app/u/Arnold_vd_Linden)\ **Post date:** [August 26, 2020, 7:05am UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006/2 "2020-08-26T07:05:25Z")
Look in the Homey app at the state of the shutter switch. Probably it is in the up position and then Homey won’t trigger it again. In my flows I set the switch in the neutral/off position after 1 minute. ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [August 26, 2020, 7:05am UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006/3 "2020-08-26T07:05:32Z")
Works fine for me. ---
**Author:** ![ricardovl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ricardovl/32/16441_2.png) [@ricardovl](https://community.homey.app/u/ricardovl)\ **Post date:** [August 26, 2020, 7:29am UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006/4 "2020-08-26T07:29:32Z")
When i’ts in the neutral poosition it is indeed responding. except it’s headed the wrong direction. In the homey app i see that the direction is also going down instead of up. Google is responding that he’s going to set it to up… Via homey everything works perfectly ---
**Author:** ![Fire69](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fire69/32/8758_2.png) [@Fire69](https://community.homey.app/u/Fire69)\ **Post date:** [August 26, 2020, 8:19am UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006/5 "2020-08-26T08:19:16Z")
How do you ask Google to open them? I can’t use ‘up/down, I have to use’ open/close’ otherwise it doesn’t work… ---
**Author:** ![ricardovl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ricardovl/32/16441_2.png) [@ricardovl](https://community.homey.app/u/ricardovl)\ **Post date:** [August 26, 2020, 10:00am UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006/6 "2020-08-26T10:00:49Z")
Open/close does work! Perhaps there’s an issue with homey or this app that it does not correctly translate down and up! Can you guys test that? If i’m correct i’ll send an issue to homey ---
**Author:** ![Fire69](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fire69/32/8758_2.png) [@Fire69](https://community.homey.app/u/Fire69)\ **Post date:** [August 26, 2020, 10:41am UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006/7 "2020-08-26T10:41:44Z")
I made a ticket about this over a year ago. They were going to look into it… 😏 ---
**Author:** ![ricardovl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ricardovl/32/16441_2.png) [@ricardovl](https://community.homey.app/u/ricardovl)\ **Post date:** [August 26, 2020, 11:58am UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006/8 "2020-08-26T11:58:47Z")
Is it a Homey issue or a KAKU issue? If it’s KAKU i can try to check it out ---
**Author:** ![Fire69](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fire69/32/8758_2.png) [@Fire69](https://community.homey.app/u/Fire69)\ **Post date:** [August 26, 2020, 12:06pm UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006/9 "2020-08-26T12:06:41Z")
It’s Homey (or Google) because I use Fibaro-modules. ---
**Author:** ![Arnold\_vd\_Linden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnold_vd_linden/32/19336_2.png) [@Arnold\_vd\_Linden](https://community.homey.app/u/Arnold_vd_Linden)\ **Post date:** [August 27, 2020, 6:48am UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006/10 "2020-08-27T06:48:12Z")
Go to the device settings and select advanced settings, here you can invert the signal to respond correctly on up and down. ---
**Author:** ![ricardovl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ricardovl/32/16441_2.png) [@ricardovl](https://community.homey.app/u/ricardovl)\ **Post date:** [August 28, 2020, 7:09am UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006/11 "2020-08-28T07:09:53Z")
Why would that help? It’s just some commando’s that do not work, via the homey interface it works fine and via open/close commands it works fine either. ---
**Author:** ![Arnold\_vd\_Linden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnold_vd_linden/32/19336_2.png) [@Arnold\_vd\_Linden](https://community.homey.app/u/Arnold_vd_Linden)\ **Post date:** [August 28, 2020, 3:11pm UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006/12 "2020-08-28T15:11:37Z")
You didn’t mention that earlier. ---
**Author:** ![ricardovl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ricardovl/32/16441_2.png) [@ricardovl](https://community.homey.app/u/ricardovl)\ **Post date:** [August 29, 2020, 6:59am UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006/13 "2020-08-29T06:59:30Z")
Not in my original question no. In the comments above this one someone helped me realize that there are other commands. ---
**Author:** ![Edwin\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_d/32/136417_2.png) [@Edwin\_D](https://community.homey.app/u/Edwin_D)\ **Post date:** [September 30, 2020, 8:57pm UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006/14 "2020-09-30T20:57:50Z")
I’ve been having the same problem with Google and Homey with different brands, all using the up/down control, and I’ve not been able to pinpoint whether it’s google or homey getting it wrong. My motion blinds, directly linked too Google are doing it wrong as well, but I’m not really sure who is actually taking the commands, Motion or Homey. However, I did find a workaround to make it work by using Google routines. The phrases there can override default behaviour, and since the open/close commands work, you can make a routine to let the up/down commands converted to open/close. Now I don’t have to tell the wife to use other commands anymore 😄