# Just purchased a Homey Bridge.. The app requires a beta code **URL:** \ **Category:** Questions & Help\ **Tags:** homey-bridge\ **Created:** [October 6, 2022, 4:49pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995 "2022-10-06T16:49:23Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Christian\_Rokseth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christian_rokseth/32/62257_2.png) [@Christian\_Rokseth](https://community.homey.app/u/Christian_Rokseth)\ **Post date:** [October 6, 2022, 4:49pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/1 "2022-10-06T16:49:23Z")
Quite annoying… I bought a Honey Bridge and when setting it up, I am prompted for a closed beta program code. I signed up but no code arrived… Seems there is a que… Wish the package stated this or someone at the store informed me… Can anyone help me with a beta code? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 6, 2022, 5:06pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/2 "2022-10-06T17:06:49Z")
Have you tried this ? > **[Homey Cloud - Makes smart home easy & fun for everyone](https://homey.app/en-us/homey-cloud/)** ---
**Author:** ![Christian\_Rokseth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christian_rokseth/32/62257_2.png) [@Christian\_Rokseth](https://community.homey.app/u/Christian_Rokseth)\ **Post date:** [October 6, 2022, 5:09pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/3 "2022-10-06T17:09:02Z")
Yes. Signed up but received no email with a code. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 6, 2022, 5:12pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/4 "2022-10-06T17:12:10Z")
check spam, last time I got one in minutes. Else contact Athom: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/2/f263ac4424b87bd74815e2ca3a635ec4bd6e7b4e.png) ---
**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\ **Post date:** [October 6, 2022, 5:17pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/5 "2022-10-06T17:17:28Z")
I just tested this and wanted to send him a code via PM. It doesn’t seem to work, I didn’t get a code. 🤷 ![Screenshot_20221006-191413_BlueMail](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/2/a24d50c070c9aae46e6d1bc2c089b573b39ee877.jpeg) ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [October 6, 2022, 5:22pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/6 "2022-10-06T17:22:00Z")
Perhaps the upcoming keynote is about this? There are no betacodes given from now on; every Bridge buyer gets a Pro. No compromises anymore! Sorry @Christian_Rokseth, just joking. I am afraid you have to contact Athom or see if someone has a betacode for you. ---
**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\ **Post date:** [October 6, 2022, 5:24pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/7 "2022-10-06T17:24:32Z")
> [@Henk\_Renting](#): > > every Bridge buyer gets a Pro. > No compromises anymore! ![oliver-hardy-stan-laurel](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/7/571d9850de9262751dd0fe274e7d7bfce6ab8a10.gif) ---
**Author:** ![Christian\_Rokseth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christian_rokseth/32/62257_2.png) [@Christian\_Rokseth](https://community.homey.app/u/Christian_Rokseth)\ **Post date:** [October 6, 2022, 5:44pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/8 "2022-10-06T17:44:16Z")
Thanks for trying though!! Checked spam. No code… ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 6, 2022, 5:59pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/9 "2022-10-06T17:59:01Z")
I got an instant reply: > You code: Sorry! There is no more coupon code to use. So Please contact Athom. ---
**Author:** ![Christian\_Rokseth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christian_rokseth/32/62257_2.png) [@Christian\_Rokseth](https://community.homey.app/u/Christian_Rokseth)\ **Post date:** [October 6, 2022, 6:09pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/10 "2022-10-06T18:09:16Z")
Seems only companies can contact them for support. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 6, 2022, 6:11pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/11 "2022-10-06T18:11:07Z")
> **[Submitting a support request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)** > > If you are encountering problems and need support, you can request support via our support desk. > Contacting support > > Make sure you gather as much information as possible, this will help the support... But I already send them a msg about the codes missing. ---
**Author:** ![Christian\_Rokseth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christian_rokseth/32/62257_2.png) [@Christian\_Rokseth](https://community.homey.app/u/Christian_Rokseth)\ **Post date:** [October 6, 2022, 7:23pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/12 "2022-10-06T19:23:08Z")
![Screenshot_20221006-212216_Gmail](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/f/ef05c4a235b31e5e081fec51a9a1cc275d9d897d.jpeg) How silly… ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 6, 2022, 7:30pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/13 "2022-10-06T19:30:36Z")
> [@Christian\_Rokseth](#): > > How silly… Guess it was a succes and they need a refill ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/1/61d59b6d91a90581507bff6b94a420a47a24ab21.png) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 6, 2022, 7:32pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/14 "2022-10-06T19:32:22Z")
But you should have received a Code by now … @Christian_Rokseth ---
**Author:** ![Christian\_Rokseth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christian_rokseth/32/62257_2.png) [@Christian\_Rokseth](https://community.homey.app/u/Christian_Rokseth)\ **Post date:** [October 6, 2022, 10:17pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/15 "2022-10-06T22:17:03Z")
The email in my screenshot was supposed to contain the code. It seems Homey Bridge will be discontinued then . Returning it to the shop… What a scam. ---
**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\ **Post date:** [October 6, 2022, 11:29pm UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/16 "2022-10-06T23:29:19Z")
@Christian_Rokseth Hi Christian, you have a PM. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 7, 2022, 4:20am UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/17 "2022-10-07T04:20:01Z")
> [@Christian\_Rokseth](#): > > The email in my screenshot was supposed to contain the code Correct, > [@Christian\_Rokseth](#): > > It seems Homey Bridge will be discontinued then . Nope, the Code generator was just defect, it is repaired. You probably didn’t understand but everyone that requested an code and got an email with “You code: Sorry! There is no more coupon code to use.” Should have received an new email with a code yesterday around Oct 6, 2022, 9:31 PM (at least that way it should have worked and worked for me.) ---
**Author:** ![Stefan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stefan/32/110679_2.png) [@Stefan](https://community.homey.app/u/Stefan)\ **Post date:** [October 7, 2022, 7:28am UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/18 "2022-10-07T07:28:44Z")
Hi all, and of course mostly @Christian_Rokseth . I just wanted to quickly jump in and clarify some things. Every Homey Bridge order should get an access code within 24 hours, and often earlier. Normally this is before your Homey Bridge arrives. This code is sent via our Mailchimp email system - please check your spam and your ‘promotions’ tab in your email client to check. Next to that, there was indeed an error for four hours yesterday where people that applied for the beta via our website didn’t get a code because, indeed, a generator ran out. That has been fixed. New codes can be obtained via the website like before, and the email will now show a code again. All the people in between have received a code as well, again via the Mailchimp email system we also use to send codes to people ordering Homey Bridge. However, this system filters double addresses, so it could be that you have only received the first one for your Homey Bridge order, but can’t seem to find it. If, for some strange reason, you still do not have a code, you can always contact our support for it like others suggested, or, more simple, just register for the beta on our website with any other email address that you own, and get one in your email immediately. Codes are not linked to email addresses so it’s easy to obtain it there. We’re sorry for the confusion - it seems like the Homey Bridge order code was lost somewhere (please do check your promotions tab etc. as well as it can sit there), and at the same time the website-based system was temporarily broken. That’s on us. Stefan ---
**Author:** ![Christian\_Rokseth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christian_rokseth/32/62257_2.png) [@Christian\_Rokseth](https://community.homey.app/u/Christian_Rokseth)\ **Post date:** [October 11, 2022, 8:30am UTC](https://community.homey.app/t/just-purchased-a-homey-bridge-the-app-requires-a-beta-code/69995/19 "2022-10-11T08:30:20Z")
Thanks.Finally got a code, set up the bridge and connected it. Paired a thermostat to it . Now the homey bridge keeps disconnecting every minute or so. ![Screenshot_20221011-100532_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/a/3adaaf16ad3e56394e633bb8be4924b7c1ca21e1.jpeg)