# Just bought a Homey bridge and cant use it **URL:** \ **Category:** Questions & Help\ **Tags:** homey-bridge\ **Created:** [February 12, 2022, 9:46am UTC](https://community.homey.app/t/just-bought-a-homey-bridge-and-cant-use-it/60262 "2022-02-12T09:46:28Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Johan\_Palmeback](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_palmeback/32/48190_2.png) [@Johan\_Palmeback](https://community.homey.app/u/Johan_Palmeback)\ **Post date:** [February 12, 2022, 9:46am UTC](https://community.homey.app/t/just-bought-a-homey-bridge-and-cant-use-it/60262/1 "2022-02-12T09:46:28Z")
I bought my homey bridge today in my local store. Now when im trying to setup the device im met with the problem that i need a beta accesscode to use MY newly purchased product. Im very pissed since such a code should obviously be in the package when they are selling a product. And i get a email stating if i invite my friends i get moved up on a list for the accesscode. like wtf i have checked for a way to reach their support but i have not found a way. Just very pissed ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 12, 2022, 9:54am UTC](https://community.homey.app/t/just-bought-a-homey-bridge-and-cant-use-it/60262/2 "2022-02-12T09:54:26Z")
For support or issue resolution, first have a look at [support.athom.com](http://support.athom.com). If you are unable to find the answer to your question on [support.athom.com](http://support.athom.com) you can send a support request to Athom via [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new). If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request). When filing a support request, make sure you add all necessary information so Athom can help you as quickly as possible. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 12, 2022, 9:54am UTC](https://community.homey.app/t/just-bought-a-homey-bridge-and-cant-use-it/60262/3 "2022-02-12T09:54:31Z")
Closed on February 12, 2022, 9:54am UTC ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 12, 2022, 9:56am UTC](https://community.homey.app/t/just-bought-a-homey-bridge-and-cant-use-it/60262/4 "2022-02-12T09:56:35Z")
The local store was probably not jet alowed to sell as the release outside the Athom direct official store is postponed. > [@Beta Invite code Giveaway Topic \[WIKI\]](https://community.homey.app/t/beta-invite-code-giveaway-topic-wiki/55196/93): > > Hi all, It seems some webshops (e.g. Coolblue) have mistakenly started selling Homey Bridge too early. We’re making sure their listings go offline, but it might take a while. Please only purchase directly from us, or we won’t be able to send you an e-mail with the beta code! If you have purchased a Homey Bridge, either from a 3rd party retailer of from us and haven’t received a code yet, you can contact our support team at [Support | Homey](https://homey.app/support). They’ll ensure you have a beta code to get started.