# Jackery solarvault does not receive Homey Energy Dongle data **URL:** \ **Category:** Questions & Help\ **Tags:** homey-energy-dongle\ **Created:** [August 28, 2026, 2:03pm UTC](https://community.homey.app/t/jackery-solarvault-does-not-receive-homey-energy-dongle-data/158849 "2026-08-28T14:03:57Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![Hugo\_Maassen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo_maassen/32/122317_2.png) [@Hugo\_Maassen](https://community.homey.app/u/Hugo_Maassen)\ **Post date:** [August 28, 2026, 2:03pm UTC](https://community.homey.app/t/jackery-solarvault-does-not-receive-homey-energy-dongle-data/158849/1 "2026-08-28T14:03:57Z")
Hi all, UPDATE: after setting Local API on Enabled for the Homey energy dongle Jackery doesn’t show the dongle as offline anymore. Still no data however. My Jackery solarvault 3 pro max AC does not receive data from the homey energy dongle. I hope anyone can help. What I did: I bought and installed the Jackery Solarvault 3 pro max AC recently. All went well, until I tried to couple my Homey energy dongle to the solarvault so it knows my energy consumption and production. Initially I had some issues finding the dongle in the first place. After a few tries Jackery found the dongle and I was able to add it as a device to the Jackery app. However, right from the start it listed the dongle as offline and it did not receive any data from it. I am using a TP link deco mesh network, and I suspect that that causes the communication problem. Actions I have taken: - Deleted and added the dongle a few times. - Ensured that both devices connect to the same deco access point. - Ensured they both use the 2,4ghz band. - Activated the ‘stable connection’ setting. - Ensured the energy dongle is online and providing data through my Homey Pro. Does anyone have any ideas on how to fix. Help is much appreciated! By the way, I also asked Jackery for support, but I’m still waiting for them to wake up (9 AM PST).