# It's strange, Google and Alexa

**URL:** <https://community.homey.app/t/its-strange-google-and-alexa/101993>\
**Category:** Apps\
**Tags:** homey-pro\
**Created:** [January 22, 2024, 6:43pm UTC](https://community.homey.app/t/its-strange-google-and-alexa/101993 "2024-01-22T18:43:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dudu\_95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dudu_95/32/93061_2.png) [@dudu\_95](https://community.homey.app/u/dudu_95)\
**Post date:** [January 22, 2024, 6:43pm UTC](https://community.homey.app/t/its-strange-google-and-alexa/101993/1 "2024-01-22T18:43:14Z")

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Hello, today something strange happened. Neither Alexa nor Google wanted to execute commands to turn on or off the lights. When I went directly into the Alexa or Google applications, it indicated that the devices were not reachable. I restarted both applications from the Homey Pro console, but it didn’t work. I had to restart the Homey Pro box. I would like to know simply why I encountered a situation like this and why it was necessary to restart the Homey box, whereas I thought that simply restarting the applications would have been enough. Additionally, I had no issues turning on my lights from the Homey Pro console.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [January 22, 2024, 8:17pm UTC](https://community.homey.app/t/its-strange-google-and-alexa/101993/2 "2024-01-22T20:17:10Z")

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I think it is related to the “Homey offline” issue, where the Homey cloud connection seems to close down every x hours, and other weird stuff.

Also, check if your provider enabled _ **CGNAT** _.  
If so, you’d ask them to disable it.

> [@Homey losing internet](https://community.homey.app/t/homey-losing-internet/101158/7):
>
> Just stumbled at this workaround, with a Homeyscript, below. Somehow keeping the connection active might minimize the ‘offline’ crap. Which is in theory the same as: regularly checking an internet site by means of one of these apps As proposed alr. by mister @Sharkys facepunch

> [@Google lntegration lost and can not be repaired (other then reboot modem / router / Homey): Athom is aware](https://community.homey.app/t/google-lntegration-lost-and-can-not-be-repaired-other-then-reboot-modem-router-homey-athom-is-aware/97954):
>
> Since yesterday, maybe the day before, I am not able to integrate Homey with Google. When I set the integration on, I get a message that there appears an “Internal error”. Restarting Homey does not work. For the context: this integration is working for years now, so it’s not a ‘new’ integration. Nothing changed in my Google Home environment either. All settings and needed connections are (still) defined there. By the way: what is it that after upda…