# Issues with Tado app? **URL:** \ **Category:** Questions & Help\ **Tags:** app, tado\ **Created:** [May 18, 2021, 8:52am UTC](https://community.homey.app/t/issues-with-tado-app/47517 "2021-05-18T08:52:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Bumper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bumper/32/72641_2.png) [@Bumper](https://community.homey.app/u/Bumper)\ **Post date:** [May 18, 2021, 8:52am UTC](https://community.homey.app/t/issues-with-tado-app/47517/1 "2021-05-18T08:52:06Z")
Hi Guys, wonder if anybody else is experiencing issues with Tado. I frequently have my devices become unavailable (request timed-out message if I select the device) restarting the app resolves the issue. Issue appeared I think 2 or 3 weeks ago, running tado app v3.0.10, on homey 6.1.0 Rgds, Patrick Siebelink ---
**Author:** ![DidierVU](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didiervu/32/12458_2.png) [@DidierVU](https://community.homey.app/u/DidierVU)\ **Post date:** [May 18, 2021, 11:17am UTC](https://community.homey.app/t/issues-with-tado-app/47517/2 "2021-05-18T11:17:04Z")
No troubles here. When the time-out message is in Homey, can you access the system through the official Tado app? ---
**Author:** ![Bumper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bumper/32/72641_2.png) [@Bumper](https://community.homey.app/u/Bumper)\ **Post date:** [May 18, 2021, 12:42pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/3 "2021-05-18T12:42:26Z")
Yes, all devices connect fine in the Tado app on my phone. that’s the confusing part ---
**Author:** ![DidierVU](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didiervu/32/12458_2.png) [@DidierVU](https://community.homey.app/u/DidierVU)\ **Post date:** [May 18, 2021, 2:36pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/4 "2021-05-18T14:36:24Z")
Perhaps try the newer version 3.1.5: [https://homey.app/nl-be/app/com.tado/tado°/test/](https://homey.app/nl-be/app/com.tado/tado%C2%B0/test/) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 19, 2021, 6:03am UTC](https://community.homey.app/t/issues-with-tado-app/47517/5 "2021-05-19T06:03:27Z")
No issues here ---
**Author:** ![Till](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/till/32/33841_2.png) [@Till](https://community.homey.app/u/Till)\ **Post date:** [December 3, 2021, 6:01pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/6 "2021-12-03T18:01:09Z")
Hello, really had some problems with Tado app recently.And even tado support was clueless about the problem. First I don´t use home or away zones. Every day somebody was pushing temperature up to maximum. First I was suspecting my wife playing with the thermostats…so I added the children security. Next I thought some issues with the thermostat configuration …nothing. Today tado could see the homey connection and they were guessing the problem lies there. So I checked the configuration of the tado app. So…on the first card you see the temperature control when you open the thermostat tiel in homey. On the second card there are three buttons you can choose from. One is called “Tado Smart”, one “smart schedule” and the other one “identify device without cooling”. So we can discard the last one. You can activate and deactivate the “smart schedule”, but “Tado Smart” is without any function. “Smart Schedule” was activated somehow…and this seem to have brought up the problem. But why can´t “Tado Smart” be activated?? ---
**Author:** ![DidierVU](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didiervu/32/12458_2.png) [@DidierVU](https://community.homey.app/u/DidierVU)\ **Post date:** [December 3, 2021, 6:20pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/7 "2021-12-03T18:20:40Z")
What are you expecting it should do when you press Tado Smart? ---
**Author:** ![Till](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/till/32/33841_2.png) [@Till](https://community.homey.app/u/Till)\ **Post date:** [December 3, 2021, 6:25pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/8 "2021-12-03T18:25:35Z")
Well…my guess would be it takes the parameters from the tado app. “Smart Schedule” really.-…no idea where the schedule should come from… but “Tado Smart” button is just there…maybe activated, maybe not who knows as it doesn´t change color when activated or not activated… always the same ---
**Author:** ![TheFops](https://avatars.discourse-cdn.com/v4/letter/t/ad7895/32.png) [@TheFops](https://community.homey.app/u/TheFops)\ **Post date:** [December 3, 2021, 6:34pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/9 "2021-12-03T18:34:54Z")
I asked athom about that button, and they said that it doesn’t work (they didn’t explain what it should do). Maybe you can install the test version? Those buttons are replaced in that version: [https://homey.app/en-gb/app/com.tado/tado°/test/](https://homey.app/en-gb/app/com.tado/tado%C2%B0/test/) ---
**Author:** ![Edwin\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_d/32/136417_2.png) [@Edwin\_D](https://community.homey.app/u/Edwin_D)\ **Post date:** [December 3, 2021, 6:37pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/10 "2021-12-03T18:37:00Z")
Afaik the buttons don’t do anything. I believe they are left over from an older version and should be ignored. They are also not likely to be the cause of your problems. ---
**Author:** ![Till](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/till/32/33841_2.png) [@Till](https://community.homey.app/u/Till)\ **Post date:** [December 3, 2021, 6:46pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/11 "2021-12-03T18:46:55Z")
I deactivated smart schedule and tado seems to work as it should now. If these buttons are not working…whay aren´t they deleted from app… just wondering ---
**Author:** ![Till](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/till/32/33841_2.png) [@Till](https://community.homey.app/u/Till)\ **Post date:** [December 3, 2021, 7:00pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/12 "2021-12-03T19:00:41Z")
Just reinstalled --looks much more logical for me… 🙂 Thanks ---
**Author:** ![Till](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/till/32/33841_2.png) [@Till](https://community.homey.app/u/Till)\ **Post date:** [December 5, 2021, 2:54pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/13 "2021-12-05T14:54:46Z")
Now it works perfect…would really like to know why a not working app is in the app market… this may disappoint people. ---
**Author:** ![TheFops](https://avatars.discourse-cdn.com/v4/letter/t/ad7895/32.png) [@TheFops](https://community.homey.app/u/TheFops)\ **Post date:** [December 5, 2021, 4:19pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/14 "2021-12-05T16:19:05Z")
Only way to get an answer is ask Athom… ---
**Author:** ![DidierVU](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didiervu/32/12458_2.png) [@DidierVU](https://community.homey.app/u/DidierVU)\ **Post date:** [December 5, 2021, 4:45pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/15 "2021-12-05T16:45:05Z")
Tbh, Tado is the only app from Athom where I have 0 problems with 😅 ---
**Author:** ![Till](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/till/32/33841_2.png) [@Till](https://community.homey.app/u/Till)\ **Post date:** [December 21, 2021, 6:25pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/16 "2021-12-21T18:25:15Z")
Just noticed today the the tado bridge can no longer be seen at homey… it just disappeared…reinstalled everything…it didn´t came back 🙂 ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [December 21, 2021, 6:45pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/17 "2021-12-21T18:45:03Z")
And that brand new Tado app is here for the Pro too… And there is already a rest-app for the Pro that is in testfase for ages… Not getting any any clearer like this… 🙂 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 21, 2021, 6:51pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/18 "2021-12-21T18:51:00Z")
A complete new app so it seems: v1.0.4 test (com.tado2): [homey.app/a/com.tado2/test](https://homey.app/a/com.tado2/test/) **Edit** link to v3 seems to be removed from the store Original app (Pro only) v3.1.13 test (com.tado): [homey.app/a/com.tado/test](https://homey.app/a/com.tado/test/) ---
**Author:** ![Till](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/till/32/33841_2.png) [@Till](https://community.homey.app/u/Till)\ **Post date:** [January 2, 2022, 4:47pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/19 "2022-01-02T16:47:38Z")
Thanks Peter… I installed the V 3.0.12 test version which than turned out to be the v3.1.13 test version… a bit afraid of installing the new version 1.0.8 …on the test version is just a small problem…but that is fine for me ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 2, 2022, 8:07pm UTC](https://community.homey.app/t/issues-with-tado-app/47517/20 "2022-01-02T20:07:01Z")
YW! I installed v1.0.8, to play with it. It installs as separate app alongside v3.1.13 ![Screenshot_20220102-210433_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/0/e02cdf4ad727a144f11e62d1db971618b2c75401.jpeg) [Next page](https://community.homey.app/t/issues-with-tado-app/47517.md?page=2)