# Issue Homey setup **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [August 16, 2022, 4:26pm UTC](https://community.homey.app/t/issue-homey-setup/67444 "2022-08-16T16:26:08Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Frej](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frej/32/58986_2.png) [@Frej](https://community.homey.app/u/Frej)\ **Post date:** [August 16, 2022, 4:26pm UTC](https://community.homey.app/t/issue-homey-setup/67444/1 "2022-08-16T16:26:08Z")
I am trying to setup a Homey Pro (used device but been reset) following the ordinary setup guide, but after a few steps I get stuck in a loop with no end. Just keeps me in a never ending loop between step 3 and 9 below. 1. Homey flashes yellow and asks me to open the app and follow the instructions. 2. I login using my account 3. “Add a new Homey” 4. “Configure Homey Pro” 5. Upon request I open Wifi-settings and connect to the “HomeySetup–XXXXXX” device. 6. Going back to the Homey-app again, I click the “start settings”-button. 7. I choose language “English” 8. Now it asks me to “Get the Homey-app”, though it’s already installed. No other options available. 9. It takes me to Apple Appstore where I can open the Homey-app again - which takes me to step 3 again. So I’m stuck in this loop between step 3 and 9 without no options to proceed further with the setup. Haven’t found any solution in the forum. Does anybody know how to get through this? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 16, 2022, 5:21pm UTC](https://community.homey.app/t/issue-homey-setup/67444/2 "2022-08-16T17:21:44Z")
Not to nag or troll, but it works on Android. Maybe you can borrow one and use it just for the setup? Or, install Firefox on a pc / laptop and follow this link [http://setup.athom.com](http://setup.athom.com) ---
**Author:** ![Frej](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frej/32/58986_2.png) [@Frej](https://community.homey.app/u/Frej)\ **Post date:** [August 16, 2022, 5:43pm UTC](https://community.homey.app/t/issue-homey-setup/67444/3 "2022-08-16T17:43:25Z")
No worries 🙂 Yes, I have tried Android without success. Same result as with iOS. I tried Firefox on a pc now, but it only takes me to download the app at Appstore or Google Play. Doesn’t seem to get me anywhere unfortunately. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 16, 2022, 5:49pm UTC](https://community.homey.app/t/issue-homey-setup/67444/4 "2022-08-16T17:49:19Z")
Thx! Press the `alt` button (`Option` on MAC) until the extra option “continue in the browser” appears. It’s odd it doesn’t work on Android as well… I used it several times with the Android Homey app without any issues. Did you install a recent app version? Does [this howto](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222) make a difference? ---
**Author:** ![Frej](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frej/32/58986_2.png) [@Frej](https://community.homey.app/u/Frej)\ **Post date:** [August 17, 2022, 5:20pm UTC](https://community.homey.app/t/issue-homey-setup/67444/5 "2022-08-17T17:20:59Z")
Thank you very much Peter. After many tries I could proceed with the setup in Firefox and it started to download/update the firmware. Though it is now stuck in update mode (purple light) and nothing happens. I let the Homey be during the night hoping the update would finish after many hours, but no luck. The purple light keeps flashing and the Homey is unreachable. I have tried to pull the plug, waiting for more than 15 minutes before restart. And also the upside down-manoeuver after 5-10 seconds but purple light keeps flashing. Also have tried using a different more powerful adapter. Just lost. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 17, 2022, 7:20pm UTC](https://community.homey.app/t/issue-homey-setup/67444/6 "2022-08-17T19:20:06Z")
YW! It sounds like the “red ring of death”… not much you can do. Contact support: [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new) ---
**Author:** ![Frej](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frej/32/58986_2.png) [@Frej](https://community.homey.app/u/Frej)\ **Post date:** [September 10, 2022, 11:25am UTC](https://community.homey.app/t/issue-homey-setup/67444/7 "2022-09-10T11:25:32Z")
Yes, ended up in having to send the Homey pro to Athom NL for a software fix.