# Is this a known bug? Homey app - session expired? Suspicious start screen? **URL:** \ **Category:** Questions & Help\ **Created:** [May 19, 2026, 12:37am UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060 "2026-05-19T00:37:22Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Dominik](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@Dominik](https://community.homey.app/u/Dominik)\ **Post date:** [May 19, 2026, 12:37am UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/1 "2026-05-19T00:37:22Z")
When I open the Homey app on my Android phone (Google Pixel), this message is usually the first thing I see. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/d/adb98135fe92b0e20251853e535b55ef14c360c5.png) A colleague with the newer Homey has the same issue. Reinstalling the Homey app didn’t help. The only thing that helps is closing the app and restarting it. This has been happening for a few weeks now, ever since the app was updated ☹. App version 9.9.0 ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [May 19, 2026, 8:53am UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/2 "2026-05-19T08:53:25Z")
I don’t see any error messages in the screenshot. What happens when you click the Homey Pro from the list? ---
**Author:** ![Dominik](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@Dominik](https://community.homey.app/u/Dominik)\ **Post date:** [May 19, 2026, 10:54pm UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/3 "2026-05-19T22:54:47Z")
In that case, nothing happens. You have to close the app and restart it before anything responds. After that, the dashboard/device overview will reappear as normal. When I click “More” in the app and then select Homey Pro under my name, this screen looks the same responds. So I assume a bug or regression here. It doesn’t make any sense for this menu to appear when you open the app if you only have one Homey. The fact that it doesn’t respond suggests there’s a bug. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [May 19, 2026, 11:26pm UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/4 "2026-05-19T23:26:53Z")
Yes, it should only show that on first start when you have multiple Homeys. You should report the issue to Athom: > **[Support | Homey](https://homey.app/en-us/support/)** ---
**Author:** ![Dominik](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@Dominik](https://community.homey.app/u/Dominik)\ **Post date:** [May 20, 2026, 12:05am UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/5 "2026-05-20T00:05:59Z")
I submitted it at the end of March and it was confirmed and ticket closed, but there hasn’t been a fix since then :(. That’s why I was hoping for more information. I’d also be interested to know whether this affects several others as well. At least the people I recommended Homey to, and whom I asked about it, also experience this from time to time. For me, it has recently been happening almost daily. ---
**Author:** ![bramtops](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bramtops/32/166144_2.png) [@bramtops](https://community.homey.app/u/bramtops)\ **Post date:** [July 27, 2026, 3:02pm UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/6 "2026-07-27T15:02:55Z")
> [@Dominik](#): > > I’d also be interested to know whether this affects several others as well. I’ve been experiencing this for months now… exactly how you’re describing it. Only a force-close and relaunch of the app fixes it. Very annoying… > [@Dominik](#): > > I submitted it at the end of March and it was confirmed and ticket closed App version 10.1.0 and indeed it’s still not fixed. New recent Homey FW version 13.4 has this in its changelog: - _Improves stability and performance of fetching system info._ Maybe the mobile app isn’t getting the ‘system info’ correctly or something and this fixes it. Lets hope… ---
**Author:** ![Dominik](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@Dominik](https://community.homey.app/u/Dominik)\ **Post date:** [July 28, 2026, 3:15am UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/7 "2026-07-28T03:15:55Z")
Do the older Homey Pro models just get the updates later for example 13.4? Or are these completely different software versions? ---
**Author:** ![bramtops](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bramtops/32/166144_2.png) [@bramtops](https://community.homey.app/u/bramtops)\ **Post date:** [July 28, 2026, 10:22am UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/8 "2026-07-28T10:22:49Z")
They’re on different branches: [Homey Pro 2016-2019](https://homey.app/en-us/wiki/homey-pro-2016-2019-changelog/) [Homey Pro 2023-2026/Mini](https://homey.app/en-us/wiki/homey-pro-firmware-changelog/) Important features (like the `target_power` feature for apps) get backported to older models though. The [mobile app changelog](https://homey.app/en-us/wiki/homey-mobile-app-changelog/) is also there. The current test version (10.1) has a line “_Various fixes: Improved reconnect behavior and notifications, plus fixes across Dashboards, search, and device tiles._” But I already was on 10.1 and that didn’t fix it. I received 13.4 on the Pro this morning… lets see if it did anything. ---
**Author:** ![Dominik](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@Dominik](https://community.homey.app/u/Dominik)\ **Post date:** [August 17, 2026, 11:05pm UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/9 "2026-08-17T23:05:26Z")
The problems have persisted for me so far. Today, the update to 13.4.1. Let’s see. ---
**Author:** ![bramtops](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bramtops/32/166144_2.png) [@bramtops](https://community.homey.app/u/bramtops)\ **Post date:** [August 18, 2026, 9:15am UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/10 "2026-08-18T09:15:08Z")
Myeah… In the meantime… lets check some things. I’m kind of low-key expecting that the app/system is timing out somewhere because of the amount of the devices I have loaded. I’m currently at 69 devices, 8 of them virtual. Also 7 devices that do ‘something’ with the data on the Energy tab. When opening the Energy tab (in particular, but also when just opening the Home tab), I often notice many of the values/elements are blinking/flickering, like they’re rapidly trying to catch up and/or process old values until they settle on the most recent values. Sometimes the app even hangs during this process and Android throws an “App is not responding” error. Do you recognize any of this? Do you also have a lot of devices active? Maybe if we can find some correlation we can help find some causation. ---
**Author:** ![Dominik](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@Dominik](https://community.homey.app/u/Dominik)\ **Post date:** [August 18, 2026, 6:30pm UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/11 "2026-08-18T18:30:35Z")
![1000469589](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/f/1fda831a68c09238af94c91a4da63c83e54b0e8e.png) New experience, never had this message before. No connection lost. Overall 49 devices, thereof 8 virtual. I haven’t seen anything flickering or app not responding errors. Only constant alarm messages from Fibaro doorsensor 2. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 20, 2026, 9:37am UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/12 "2026-08-20T09:37:07Z")
> [@Dominik](#): > > ![1000469589](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/f/1fda831a68c09238af94c91a4da63c83e54b0e8e.png) This is usual (but not normal): The user authentication expires after two weeks, and if so, Homey needs to check your account online @ Athom Cloud. Somehow this doesn’t work well sometimes. I get to see this screen sometimes since 2020 with my Pro 2019 and Pro 2026. Fix it by just tapping the blue button. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [August 20, 2026, 9:50am UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/13 "2026-08-20T09:50:09Z")
> [@Peter\_Kawa](#): > > Fix it by just tapping the blue button. Yes I get it almost every single day, just pressing Try Again fixes it ---
**Author:** ![Dominik](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@Dominik](https://community.homey.app/u/Dominik)\ **Post date:** [September 28, 2026, 3:23pm UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/14 "2026-09-28T15:23:56Z")
![186971](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/0/2043f6342b1b88350949a42f1c7482a51d7a09e6.jpeg) It’s so obvious, why don’t they just solve it? It’s so annoying ☹ ---
**Author:** ![Dominik](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@Dominik](https://community.homey.app/u/Dominik)\ **Post date:** [October 6, 2026, 11:03pm UTC](https://community.homey.app/t/is-this-a-known-bug-homey-app-session-expired-suspicious-start-screen/155060/15 "2026-10-06T23:03:04Z")
I received the following feedback from Athom Support: > 1. The Linux kernel logs show repeated Wi-Fi driver packet corruptions, alongside failed local network ping sweeps. This network instability causes the app’s WebSocket connection to drop with, triggering the app to constantly re-clean context and switch to reconnecting mode. > 2. On the Homey Pro (Early 2019) model, RX packet corruptions are a classic symptom of a failing stock 5V USB power adapter. Voltage instability under load causes the internal Wi-Fi module to drop packets and reset connection sessions. I have a Fritz!Box 5690 Pro—which is a recent model—and, just to rule out any issues with the power supply, I’ve connected a new 5V 3A power adapter to the Homey Pro.