# Is there a way to get help when you start?: **URL:** \ **Category:** Questions & Help\ **Created:** [August 25, 2023, 7:06pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989 "2023-08-25T19:06:37Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Wijbe\_Benders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wijbe_benders/32/81235_2.png) [@Wijbe\_Benders](https://community.homey.app/u/Wijbe_Benders)\ **Post date:** [August 25, 2023, 7:06pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/1 "2023-08-25T19:06:37Z")
So, I have a Homey. Nothing works with it… Looking for help is a hell of a job… Where can I find a beginners guide? At the moment I feel a bit ripped off by Homey… Hope there is a way! ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 25, 2023, 7:16pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/2 "2023-08-25T19:16:01Z")
Welcome to the Community, Start reading here and search for your issue’s (fe by device or by scenario) or in the dutch forum part if you like [🇳🇱 Nederlands (Dutch) - Homey Community Forum](https://community.homey.app/c/nederlands/75) Or try on FaceBook is you prefere (there are a couple for Homey / Homey Flows ) And if You think you have a new question where you didn’t find a Topic for write your own question here in a new Topic. (Preferably one question / scenario per Topic. else it could become a lot of different discussions in one topic. ) ---
**Author:** ![Wijbe\_Benders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wijbe_benders/32/81235_2.png) [@Wijbe\_Benders](https://community.homey.app/u/Wijbe_Benders)\ **Post date:** [August 25, 2023, 7:34pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/3 "2023-08-25T19:34:49Z")
Thanks for the reply! It seems my devices are to old (KiKa), so I am looking for a doorbell as a start… Nothing result… So maybe its better for me to look at the Dutch site, I don’t now. I am aware of the use of one part per question, the main problem is my English… But, again, thanks for the reply! ---
**Author:** ![Wijbe\_Benders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wijbe_benders/32/81235_2.png) [@Wijbe\_Benders](https://community.homey.app/u/Wijbe_Benders)\ **Post date:** [August 25, 2023, 7:36pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/4 "2023-08-25T19:36:57Z")
My only social is Signal. (That’s enough for me.) ---
**Author:** ![Lacobo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lacobo/32/154741_2.png) [@Lacobo](https://community.homey.app/u/Lacobo)\ **Post date:** [August 25, 2023, 7:41pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/5 "2023-08-25T19:41:06Z")
Klik aan klik uit is not to old (or is KiKa something else?). You first need to install the KlikAanKlikUit app from the App-Store [Apps voor Homey Pro](https://homey.app/nl-nl/apps/homey-pro/) After this you can add a new device, select Trust Smarthome, search for your bell, click Ok and you will get a small guide what to do (probably ring it). The bell will be added to your Homey. ---
**Author:** ![Wijbe\_Benders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wijbe_benders/32/81235_2.png) [@Wijbe\_Benders](https://community.homey.app/u/Wijbe_Benders)\ **Post date:** [August 25, 2023, 7:53pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/6 "2023-08-25T19:53:55Z")
Thanks, think I have tried this, but without result, will try it again but I’m sure that there was no result. ---
**Author:** ![Wijbe\_Benders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wijbe_benders/32/81235_2.png) [@Wijbe\_Benders](https://community.homey.app/u/Wijbe_Benders)\ **Post date:** [August 25, 2023, 7:56pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/7 "2023-08-25T19:56:22Z")
My bell is not in the list. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 25, 2023, 7:57pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/8 "2023-08-25T19:57:10Z")
> [@Wijbe\_Benders](#): > > Where can I find a beginners guide? This is also an idea [https://support.homey.app](https://support.homey.app) > [@Wijbe\_Benders](#): > > seems my devices are to old (KiKa) I guess you mean KaKu? When they have those two selectors (A/B/C/D etc. and 1/2/3/4 etc.) I think those are too old. In the app store you can find which models of a brand are supported: [https://homey.app/a/nl.klikaanklikuit/](https://homey.app/a/nl.klikaanklikuit/) ---
**Author:** ![Wijbe\_Benders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wijbe_benders/32/81235_2.png) [@Wijbe\_Benders](https://community.homey.app/u/Wijbe_Benders)\ **Post date:** [August 25, 2023, 8:05pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/9 "2023-08-25T20:05:22Z")
Thanks, I do. It stops with: Connecting your first device to Homey Doorbell has no connection; Sonoff sensor (ZigBee Smart Switch) give not a respons, yes, a bad start??? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 25, 2023, 8:14pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/10 "2023-08-25T20:14:31Z")
> [@Peter\_Kawa](#): > > In the app store you can find which models of a brand are supported: > [Trust Smart Home | Homey](https://homey.app/a/nl.klikaanklikuit/) You still provide few details… the more details the better we can try to help 😉 Is your “doorbell” supported? Did you check the app store? Many brands have 10 models of a similar device, this doesn’t mean they all are supported as well. > [@Wijbe\_Benders](#): > > Sonoff sensor (ZigBee Smart Switch) give not a respons Same here, which model is it? The app store Sonoff page doesn’t show any model named “ZigBee Smart Switch” (Also note the word “Switch” is used for wall switches as well as smart devices which can switch (relays) ) ![Screenshot_20230825-221805_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/d/2dcdb301779853d92fd38027bf5976d0b1719c20.jpeg) If it is supported, hold it real close to Homey when you start to pair it. I know some Pro 2023 users have zigbee issues, it’s advicable to factory reset your Homey before starting to use it. ---
**Author:** ![Wijbe\_Benders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wijbe_benders/32/81235_2.png) [@Wijbe\_Benders](https://community.homey.app/u/Wijbe_Benders)\ **Post date:** [August 25, 2023, 8:31pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/11 "2023-08-25T20:31:45Z")
Sorry, a door or window switch. The letters on the paper are so small… Tomorrow I take a magnifying glass and will answered! ---
**Author:** ![Wijbe\_Benders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wijbe_benders/32/81235_2.png) [@Wijbe\_Benders](https://community.homey.app/u/Wijbe_Benders)\ **Post date:** [August 25, 2023, 8:43pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/12 "2023-08-25T20:43:05Z")
> [@Peter\_Kawa](#): > > hold it real close to Homey Hello Peter\_Kawa, Thanks for your time! I try it within 1 meter… Regards, Wijbe ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 25, 2023, 8:50pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/13 "2023-08-25T20:50:32Z")
You’re welcome, Wijbe. I meant really really really close, like a few centimeters 😉 ---
**Author:** ![Wijbe\_Benders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wijbe_benders/32/81235_2.png) [@Wijbe\_Benders](https://community.homey.app/u/Wijbe_Benders)\ **Post date:** [August 25, 2023, 8:54pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/14 "2023-08-25T20:54:05Z")
Ahh, I will rty!!! 🤗 ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 25, 2023, 8:57pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/15 "2023-08-25T20:57:21Z")
> [@Wijbe\_Benders](#): > > Where can I find a beginners guide? also just start here: [Support | Homey](https://homey.app/en-us/support/) Fe Choose Your Homey - Flow - … ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/4/d429057182f01e263ae04ad0cc794c1f55022382.png) All kind of Official How-To’s ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 25, 2023, 9:03pm UTC](https://community.homey.app/t/is-there-a-way-to-get-help-when-you-start/87989/16 "2023-08-25T21:03:19Z")
> [@Wijbe\_Benders](#): > > The letters on the paper are so small… Just go to [https://homey.app](https://homey.app) Enter ‘sonoff’ in the search bar And select Sonoff zigbee Then you see all the supported devices ![Screenshot from 2023-08-25 23-02-52](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/c/6cc2ad5855df1a5e78046c9cab7f7a4a23047461.png)