# Internet outage homey not working no access without Internet disappointing **URL:** \ **Category:** Questions & Help\ **Created:** [May 25, 2025, 8:17am UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050 "2025-05-25T08:17:08Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Michael\_Burman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_burman/32/120753_2.png) [@Michael\_Burman](https://community.homey.app/u/Michael_Burman)\ **Post date:** [May 25, 2025, 8:17am UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050/1 "2025-05-25T08:17:08Z")
![1000007239](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/c/fcfdf59d6f01358c8c67a48dba5976f163e522e2.jpeg) ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [May 25, 2025, 9:09am UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050/2 "2025-05-25T09:09:54Z")
If your devices are connected locally, they will continue to work via Flows. If you have recently connected to Homey with the phone app, you should should still be able to connect locally, but it does require an Internet connection to authorise itself every now and then. So the statement is only partially correct. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 25, 2025, 9:11am UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050/3 "2025-05-25T09:11:27Z")
> [@Adrian\_Rockall](#): > > So the statement is only partially correct. Here’s the corrected statement: “The cloud is ~~only~~ used ~~when absolutely necessary~~ ”. ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [May 25, 2025, 8:32pm UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050/4 "2025-05-25T20:32:01Z")
> [@Adrian\_Rockall](#): > > If your devices are connected locally, they will continue to work via Flows. The text in the picture says “ always up , even when your internet is down” and does not state this is only true for local connected devices. And quite some apps work via the cloud. ---
**Author:** ![Michael\_Burman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_burman/32/120753_2.png) [@Michael\_Burman](https://community.homey.app/u/Michael_Burman)\ **Post date:** [May 25, 2025, 9:43pm UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050/5 "2025-05-25T21:43:08Z")
Thank you for all your replying I’m not a real techi person what really sold this Homey pro early 23 was the fact it says your stuff will still work with the Internet outage . I’m sorry if I’m being stupid so I just expected it to do for example Internet was down so just expected to be able to control through the Homey app but that wasn’t the case couldn’t even access the Homey app My apologies I’m not a tech savvy ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 26, 2025, 4:42am UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050/6 "2025-05-26T04:42:41Z")
> [@Michael\_Burman](#): > > I’m sorry if I’m being stupid so I just expected it to do for example Internet was down so just expected to be able to control through the Homey app but that wasn’t the case couldn’t even access the Homey app The latter (not being able to control Homey when your internet connection is down) is an “issue” (not really an issue but a “feature”) that has existed for many years, and many new-time users are disappointed to find out that Homey isn’t as local as they were led to believe. This doesn’t have anything to do with being tech savvy or not, but with false promises. ---
**Author:** ![Michael\_Burman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_burman/32/120753_2.png) [@Michael\_Burman](https://community.homey.app/u/Michael_Burman)\ **Post date:** [May 26, 2025, 6:36am UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050/7 "2025-05-26T06:36:06Z")
It’s just a very expensive item that is not doing what I bought it to do My wife is severely disabled with MS mobility is a real problem for her I still have to work so I have made our home as smart as possible the big problem is when the Internet is down for me it’s just been a massive waste of money everything is controlled by voice Alexa now I don’t expect Alexa to work obviously But I did expect to control lights curtains just basic functionality by the homey app But even that didn’t work I’m just massively disappointed and spent a lot of money for some pretty lights I also bought the Homey bridge to make sure the hole house was covered Like I say I’m not tech savvy I’m not completely stupid either I wasn’t interested in flows just wanted for my wife if I’m at work and the Internet is down that she could still use the basics ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [May 26, 2025, 7:01am UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050/8 "2025-05-26T07:01:14Z")
Well, just a reality check: how often is the internet down, and you can still buy an internet modem with 5G backup. And keep in mind that if the mains is down, everything is shut down. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 26, 2025, 7:08am UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050/9 "2025-05-26T07:08:40Z")
> [@Rmb](#): > > Well, just a reality check: how often is the internet down, and you can still buy an internet modem with 5G backup Reality check: we don’t all live in countries where internet connections are stable. Also, why would people need to buy a modem with 5G backup when they get sold a device that is marketed as being nearly 100% local? ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [May 26, 2025, 8:36am UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050/10 "2025-05-26T08:36:10Z")
Agree, but what alternatives does topic starter have? Throw everything away and start again? Besides the costs, which home automation is failsafe enough? Not only for internet outages, but also in manageability, like software upgrades, software and configuration roll back/forward, continuous support, stability, predictability etc? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 26, 2025, 8:44am UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050/11 "2025-05-26T08:44:08Z")
> [@Rmb](#): > > Agree, but what alternatives does topic starter have? Throw everything away and start again? Besides the costs… That’s pretty much the definition of a sunk-cost fallacy 🤷🏼‍♂️ > [@](#): > > …which home automation is failsafe enough This isn’t a failsafe issue, this is an issue of false advertising. ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [May 26, 2025, 11:15am UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050/12 "2025-05-26T11:15:21Z")
> [@robertklep](#): > > false advertising That is true. What I am trying to say that I have some more feature requests for Homey before I would trust my home fully to it 😁 ---
**Author:** ![Jonathan\_Draper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_draper/32/33978_2.png) [@Jonathan\_Draper](https://community.homey.app/u/Jonathan_Draper)\ **Post date:** [May 26, 2025, 12:52pm UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050/13 "2025-05-26T12:52:51Z")
If you use Apple devices then a free and quite easy solution to enable local app based control of devices connected via Homey when the Internet goes down: use either the built in ‘experiment’ or @robertklep ‘s excellent HomeKitty app to expose those devices from Homey to HomeKit then they can be controlled by Apple Home app even when the internet goes down. If you set up the Apple Home app as the primary interface for your partner then it should work (and be already familiar) if the internet does go down again. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 26, 2025, 2:31pm UTC](https://community.homey.app/t/internet-outage-homey-not-working-no-access-without-internet-disappointing/137050/14 "2025-05-26T14:31:27Z")
> [@Michael\_Burman](#): > > for example Internet was down so just expected to be able to control through the Homey app but that wasn’t the case couldn’t even access the Homey app This should work, but Homey needs to check your credentials every other two weeks (afaik); Now, if that check happens to be exactly the day you were testing, you could end up with an “unreachable” Homey. BUT, what you probably experienced: there is this years old bug, which makes the app say “Homey is offline”, while solely the app cannot reach it _somehow_. After hitting that green button a few (or many) times, it will connect. _This bug seems to disappear when you connect Homey with your local network per ethernet dongle._ I hope you realize everything cloud connected won’t work either when internet is down. Your lights and such should use a local radio like zigbee or zwave and such. Homey can control those while internet is down. Unfortunately the marketing dept. of Athom is the ‘best’ department they have.