# Internet is down, cannot access Homey?! **URL:** \ **Category:** Questions & Help\ **Created:** [October 14, 2024, 3:36pm UTC](https://community.homey.app/t/internet-is-down-cannot-access-homey/118130 "2024-10-14T15:36:40Z")\ **Posts on this page:** 1\ **Showing post:** 22
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [October 14, 2024, 10:13pm UTC](https://community.homey.app/t/internet-is-down-cannot-access-homey/118130/22 "2024-10-14T22:13:21Z")
I think this is a fair explanation and good analogy. If I can make a suggestion, it would be good for both Homey and customers to explain this in a knowledge base article along with the solution you mentioned earlier to regain access to Homey when internet is down. When customers have such issue, they don’t want / have no time to browse the forum. I came across another topic in french here in the community where after a power outage, he lost internet for few days. Homey had an incorrect time / date because of the power outage and therefore some of his automation were running at an incorrect time. Automation like opening or closing shutter in the middle of the night 😅 🤣 --- _[View the full topic](https://community.homey.app/t/internet-is-down-cannot-access-homey/118130)._