# Install app in my homeyaccount **URL:** \ **Category:** Questions & Help\ **Created:** [September 30, 2026, 8:02am UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199 "2026-09-30T08:02:39Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Susanne](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/susanne/32/177119_2.png) [@Susanne](https://community.homey.app/u/Susanne)\ **Post date:** [September 30, 2026, 8:02am UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/1 "2026-09-30T08:02:39Z")
I have only one Homey device, which is a Homey Pro (2026), and I purchased it yesterday. I currently have six devices connected and three apps installed. However, I am now unable to install any additional apps. When I try to install a new app in the Homey mobile app, I am redirected to a page where I am asked to purchase a new Homey device. The same thing happens when I try to create a support request through the Homey app. When I click on my account, I am redirected to a page where I am asked to purchase a new Homey device. I am the sole owner of the Homey account, and there are no other Homey devices connected to my account. Interestingly, I can manage my Homey account and install apps when I use a computer and the Homey Web App. The problem only occurs in the Homey mobile app. I have also tried several troubleshooting steps. I deleted the Homey app from my phone, restarted my phone, and then reinstalled the Homey app. I have also cleared the cache and website data/history in Safari. However, the problem still persists. According to your support documentation, Homey apps should be installable directly through the Homey mobile app. Therefore, I would like to know why my mobile app is redirecting me to a page to purchase another Homey device instead of allowing me to install apps or contact support. I have already installed three apps, so I know that the Homey Pro itself is set up correctly. I simply cannot install any additional apps through the mobile app. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [September 30, 2026, 8:15am UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/2 "2026-09-30T08:15:32Z")
First, log in [here](https://homey.app/nl-nl/account/) Then, you can install apps from [homey.app/apps](https://homey.app/apps) ---
**Author:** ![Susanne](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/susanne/32/177119_2.png) [@Susanne](https://community.homey.app/u/Susanne)\ **Post date:** [September 30, 2026, 9:24am UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/3 "2026-09-30T09:24:40Z")
I used the link you forwarded to me. It took me to my account, where I was asked to log in. However, when I log in, I’m redirected to the sales page to purchase a new Homey. So I’m unable to log in to my Homey account this way. ---
**Author:** ![Arie\_J\_Godschalk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arie_j_godschalk/32/63027_2.png) [@Arie\_J\_Godschalk](https://community.homey.app/u/Arie_J_Godschalk)\ **Post date:** [September 30, 2026, 10:40am UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/4 "2026-09-30T10:40:12Z")
> [@Susanne](#): > > So I’m unable to log in to my Homey account this way. But when you goto my.homey.app, it does work and your correct homey is shown? ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [September 30, 2026, 10:48am UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/5 "2026-09-30T10:48:28Z")
> [@Susanne](#): > > However, when I log in, I’m redirected to the sales page to purchase a new Homey. Yes, and then you click [here](https://homey.app/apps) to go to the App Store. You should be logged in now, and able to install apps. ---
**Author:** ![Susanne](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/susanne/32/177119_2.png) [@Susanne](https://community.homey.app/u/Susanne)\ **Post date:** [September 30, 2026, 11:02am UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/6 "2026-09-30T11:02:46Z")
Yes, it’s working now. I didn’t get redirected to the Homey sales page; instead, I was able to install an app. Thank you! Something must have changed. ---
**Author:** ![Susanne](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/susanne/32/177119_2.png) [@Susanne](https://community.homey.app/u/Susanne)\ **Post date:** [September 30, 2026, 11:07am UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/7 "2026-09-30T11:07:49Z")
Yes, it works that way. I can get into the app, and it shows my Homey. However, from there I can’t add any apps. When I try to do that, I’m redirected to the page where Homey is sold. ---
**Author:** ![Susanne](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/susanne/32/177119_2.png) [@Susanne](https://community.homey.app/u/Susanne)\ **Post date:** [September 30, 2026, 11:21am UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/8 "2026-09-30T11:21:50Z")
It worked once in the Homey App Store, and I was able to install an app on my Homey account. Then I went into the Homey app, but I couldn’t install any apps there. Instead, I was redirected to a page where Homey is being sold. I then logged out of the Homey App Store and logged in again. Now I can’t install an app there either. I’m being redirected to the Homey sales page again. It seems like there is something wrong with my account. ---
**Author:** ![Arie\_J\_Godschalk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arie_j_godschalk/32/63027_2.png) [@Arie\_J\_Godschalk](https://community.homey.app/u/Arie_J_Godschalk)\ **Post date:** [September 30, 2026, 11:24am UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/9 "2026-09-30T11:24:07Z")
> [@Susanne](#): > > It seems like there is something wrong with my account. Best contact athom support. ---
**Author:** ![Susanne](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/susanne/32/177119_2.png) [@Susanne](https://community.homey.app/u/Susanne)\ **Post date:** [September 30, 2026, 11:40am UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/10 "2026-09-30T11:40:51Z")
Can I contact support through the Homey Community? I have tried to contact support through my Homey app, but when I do, I’m redirected to a page telling me to buy a new Homey. So at the moment, I’m unable to contact support through the app. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 30, 2026, 11:42am UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/11 "2026-09-30T11:42:44Z")
Hi Susanne, You do end up on the right page, only Athom’s weird sales dept. assumes you’d be interested in more Homeys every time you open the homey.app link 🫣😌 You’re supposed to tap the = icon top left to continue: > ![Screenshot_20260930_131914_Ecosia](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/e/7ece8096b13467d15c582a202b4cdc77c095ee2f.jpeg) This shows a search bar (just enter an app name there) and an “Apps” link: (and a Support link 😉 ) > ![Screenshot_20260930_132139_Ecosia](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/d/ed14ed091a36fae8a9331dfab18941ea051eea12.jpeg) > ![Screenshot_20260930_132114_Ecosia](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/f/df64d8604827d439153c1c45fae5a0da92d6c027.jpeg) Another way of installing apps is per mobile app / web app by adding a new device. It’ll show apps to install when you use the search bar\[1\] > ![Screenshot_20260930_133032_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/9/b9f017e010bab1accf5dc4de4cda75058468b06a.jpeg) > ![Screenshot_20260930_133053_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/c/ecb86baba2cd6f95752a9603cc9cfd522c4271f6.jpeg) Homey search bars are weird, they don’t show every app when entering, say, ‘power’; > ![Screenshot_20260930_133113_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/2/82724202a2a9474deec0c04050aa5e7817e75a83.jpeg) > ![Screenshot_20260930_133138_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/8/a87f2e2e080851de4b37ac2d160c59008fd880d0.jpeg) `1)` An app without accompanying devices doesn’t get shown here, only at the online homey.app store > ![Screenshot_20260930_133958_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/0/10ed9615a48bd8fee63907348a6e49929246b1e9.jpeg) * * * 1. Footnotes ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 30, 2026, 11:49am UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/12 "2026-09-30T11:49:43Z")
> [@Susanne](#): > > I have tried to contact support through my Homey app, but when I do, I’m redirected to a page telling me to buy a new Homey. So at the moment, I’m unable to contact support through the app. You should end up @ [https://support.homey.app](https://support.homey.app) (it does when I tap the support button and the “visit knowledge base” button) When you scroll down, you’ll find links to contact support ![Screenshot_20260930_134532_Ecosia](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/1/21d81eae3d243d0899e8a9376d6ac11c59a48dba.jpeg) BTW [https://support.homey.app](https://support.homey.app) is a very good place to start exploring your Homey ---
**Author:** ![Arie\_J\_Godschalk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arie_j_godschalk/32/63027_2.png) [@Arie\_J\_Godschalk](https://community.homey.app/u/Arie_J_Godschalk)\ **Post date:** [September 30, 2026, 11:50am UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/13 "2026-09-30T11:50:07Z")
> [@Susanne](#): > > Can I contact support through the Homey Community? No not really, they do read posts sometimes, but officially, no, its just for the community. What happends if you goto [Support | Homey](https://homey.app/nl-nl/support/) ? ---
**Author:** ![Susanne](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/susanne/32/177119_2.png) [@Susanne](https://community.homey.app/u/Susanne)\ **Post date:** [September 30, 2026, 12:14pm UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/14 "2026-09-30T12:14:56Z")
Thanks for helping me. In the Homeyapp when I’m logged in I searched for “Customer Service” and found the option “Submit a Support Request”. From there, I could select “Reach Our Support Team”. However, I am then asked to log in. When I log in through my account, I am redirected to the sales page where I am asked to buy a new Homey. If I click the menu (the two lines) in the top-left corner of the sales page, I can select “Support – Let us help you”. This takes me back to the login page. When I log in again, I am once again redirected to the sales page. So I am stuck in a loop and cannot submit a support request from my existing account. I have also already contacted homey by email regarding this problem. However, I was told that email is the wrong channel and that I should contact their support team instead. I’m starting to consider contacting the seller and asking to return my Homey because I’m unable to get support for the software. ---
**Author:** ![Arie\_J\_Godschalk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arie_j_godschalk/32/63027_2.png) [@Arie\_J\_Godschalk](https://community.homey.app/u/Arie_J_Godschalk)\ **Post date:** [September 30, 2026, 12:19pm UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/15 "2026-09-30T12:19:24Z")
> [@Susanne](#): > > So I am stuck in a loop and cannot submit a support request from my existing account. Perhaps @Doekse knows of a way to solve this issue? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 30, 2026, 12:26pm UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/16 "2026-09-30T12:26:30Z")
[quote=“Susanne, post:14, topic:160199”] However, I am then asked to log in [quote] I don’t get this, because it shouldn’t, once you are logged in. Are you sure you have used only one and the same account for both Homey mobile app and [https://homey.app](https://homey.app) ? ---
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [September 30, 2026, 12:30pm UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/17 "2026-09-30T12:30:32Z")
Which Homey are you using in the Homey mobile app? It sounds like Homey Cloud may be set as the default, while your Homey Pro is running alongside it. To check, open the mobile app and tap the Homey name at the top of the `Home` tab. Which Homeys are listed there? To add a device to your Homey it should be as simple as going to the `Devices` tab and pressing the blue `+` in the top right corner. Another option is going to `More` → `Apps` and again use the blue `+` in the top right corner. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 30, 2026, 12:42pm UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/18 "2026-09-30T12:42:59Z")
> [@Susanne](#): > > I’m starting to consider contacting the seller and asking to return my Homey Abe, we have to explain quite often how users can contact support. Somehow it’s very difficult to get to the contact form. @Susanne The most easy way is: Go to [https://homey.app/support](https://homey.app/support), then select “My .. isn’t listed”, scroll down to the contact form. ---
**Author:** ![Susanne](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/susanne/32/177119_2.png) [@Susanne](https://community.homey.app/u/Susanne)\ **Post date:** [September 30, 2026, 12:53pm UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/19 "2026-09-30T12:53:46Z")
It,s Homey Pro 2026 ---
**Author:** ![Susanne](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/susanne/32/177119_2.png) [@Susanne](https://community.homey.app/u/Susanne)\ **Post date:** [September 30, 2026, 1:02pm UTC](https://community.homey.app/t/install-app-in-my-homeyaccount/160199/20 "2026-09-30T13:02:00Z")
The username and password are the same for both accounts. For some reason, when I logged in to the Homey app, a form appeared where I could describe my problem. I haven’t been able to access this form before. So I have now submitted my request to support 🙂 Perhaps I’m doing something wrong with my accounts, but I’m not sure what it could be. As far as I know, I’ve followed the correct steps, so I’m not sure what might be causing the problem.