# Insights - No data logged

**URL:** <https://community.homey.app/t/insights-no-data-logged/57083>\
**Category:** Questions & Help\
**Created:** [December 23, 2021, 11:22am UTC](https://community.homey.app/t/insights-no-data-logged/57083 "2021-12-23T11:22:33Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Andreas\_Osterdahl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andreas_osterdahl/32/18713_2.png) [@Andreas\_Osterdahl](https://community.homey.app/u/Andreas_Osterdahl)\
**Post date:** [December 23, 2021, 11:22am UTC](https://community.homey.app/t/insights-no-data-logged/57083/1 "2021-12-23T11:22:33Z")

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Hello!

My insights doesn´t work anymore, last time i check was 1 year ago. I have no data on my devices only the current value that is shown constant for the last hour on all my devices. I have also noted in the app that the energy on my powermeter doesn´t show the graphs either. Any ideas?

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/2/526f542cc52548e8d5c8de8c5ed12a2c5e371924.png)

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**Author:** ![Le\_Cactus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/le_cactus/32/9727_2.png) [@Le\_Cactus](https://community.homey.app/u/Le_Cactus)\
**Post date:** [December 23, 2021, 12:48pm UTC](https://community.homey.app/t/insights-no-data-logged/57083/2 "2021-12-23T12:48:38Z")

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Had the same in the past.

Once it was caused by blocking access to Google’s DNS servers on my firewall (8.8.8.8 and 8.8.4.4), after allowing acces to those server Insights started working again.

I know this will also happens when I enable _Threat Management_ on my UniFi USG firewall. After disabling both IPD and IDS everything started working again.

Hope this helps.

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [December 23, 2021, 12:50pm UTC](https://community.homey.app/t/insights-no-data-logged/57083/3 "2021-12-23T12:50:48Z")

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> [@Le\_Cactus](#):
>
> After disabling both IPD and IDS everything started working again.

Cool, _another_ security downgrade that people have to perform to get Homey working properly ☹

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**Author:** ![Le\_Cactus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/le_cactus/32/9727_2.png) [@Le\_Cactus](https://community.homey.app/u/Le_Cactus)\
**Post date:** [December 23, 2021, 12:58pm UTC](https://community.homey.app/t/insights-no-data-logged/57083/4 "2021-12-23T12:58:25Z")

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Agreed. But both IPS and IDS are still in beta, and cause a very high CPU load on the USG, so I’m not sure Homey is to blame…

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [December 23, 2021, 1:07pm UTC](https://community.homey.app/t/insights-no-data-logged/57083/5 "2021-12-23T13:07:37Z")

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> [@Le\_Cactus](#):
>
> But both IPS and IDS are still in beta, and cause a very high CPU load on the USG, so I’m not sure Homey is to blame…

Like you said, blocking 8.8.8.8 and 8.8.4.4 for privacy reasons causes issues with Homey, because those addresses are hardcoded in it. You also can’t use recent versions of Chrome in the Homey recovery process because it’s “too” secure. DNS rebinding protection in your router needs to be turned off to prevent issues with Homey being marked as “offline” when it isn’t.

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**Author:** ![Andreas\_Osterdahl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andreas_osterdahl/32/18713_2.png) [@Andreas\_Osterdahl](https://community.homey.app/u/Andreas_Osterdahl)\
**Post date:** [December 23, 2021, 2:22pm UTC](https://community.homey.app/t/insights-no-data-logged/57083/6 "2021-12-23T14:22:35Z")

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Hello!

I havn´t change router and doesn´t have a separate firewall.  
Look into my router settings but couldn´t find any obvious wrong settings?

BR Andreas
