# Insights Data no longer visible! **URL:** \ **Category:** Questions & Help\ **Tags:** insights\ **Created:** [October 25, 2023, 8:46pm UTC](https://community.homey.app/t/insights-data-no-longer-visible/92824 "2023-10-25T20:46:36Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Celal\_Esgin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/celal_esgin/32/54791_2.png) [@Celal\_Esgin](https://community.homey.app/u/Celal_Esgin)\ **Post date:** [October 25, 2023, 8:46pm UTC](https://community.homey.app/t/insights-data-no-longer-visible/92824/1 "2023-10-25T20:46:37Z")
Insights Data no longer visible since 23th September 2023 Attempts without success - restart homey several times - reset homey with backup several times what could be the issue ? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 26, 2023, 5:33am UTC](https://community.homey.app/t/insights-data-no-longer-visible/92824/2 "2023-10-26T05:33:05Z")
> [@Celal\_Esgin](#): > > Insights Data no longer visible since 23th September 2023 What does that mean? The insights page is empty? The charts are not showing data from that date? For all apps, or just some? > [@](#): > > - reset homey with backup several times Using backups from before the 23th of September? > [@](#): > > what could be the issue ? No more free storage, a broken database. But if you’re not getting any errors, it’s impossible to debug and you’ll have to contact Athom. ---
**Author:** ![Celal\_Esgin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/celal_esgin/32/54791_2.png) [@Celal\_Esgin](https://community.homey.app/u/Celal_Esgin)\ **Post date:** [October 26, 2023, 6:26am UTC](https://community.homey.app/t/insights-data-no-longer-visible/92824/3 "2023-10-26T06:26:56Z")
![IMG_0538](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/b/bbfc36427bc65c25e781b364a3134a93c2a235ad.jpeg) ---
**Author:** ![Celal\_Esgin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/celal_esgin/32/54791_2.png) [@Celal\_Esgin](https://community.homey.app/u/Celal_Esgin)\ **Post date:** [October 26, 2023, 6:34am UTC](https://community.homey.app/t/insights-data-no-longer-visible/92824/4 "2023-10-26T06:34:51Z")
![IMG_0539](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/1/c1b1d2b26a89da90898a86c79edb51b3d26c86bb.jpeg) ![IMG_0494](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/4/34a0ed30282436c49ee6ed0e00457b765a6c76a5.jpeg) ---
**Author:** ![Celal\_Esgin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/celal_esgin/32/54791_2.png) [@Celal\_Esgin](https://community.homey.app/u/Celal_Esgin)\ **Post date:** [October 26, 2023, 6:37am UTC](https://community.homey.app/t/insights-data-no-longer-visible/92824/5 "2023-10-26T06:37:42Z")
I don’t get any error messages ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 26, 2023, 6:38am UTC](https://community.homey.app/t/insights-data-no-longer-visible/92824/6 "2023-10-26T06:38:04Z")
I don’t know what the community can do to solve your problem if, apparently, Athom cannot either 🤷🏼‍♂️ ---
**Author:** ![Celal\_Esgin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/celal_esgin/32/54791_2.png) [@Celal\_Esgin](https://community.homey.app/u/Celal_Esgin)\ **Post date:** [October 26, 2023, 6:40am UTC](https://community.homey.app/t/insights-data-no-longer-visible/92824/7 "2023-10-26T06:40:05Z")
I have also using backups from before the 23th of September without success ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 26, 2023, 6:40am UTC](https://community.homey.app/t/insights-data-no-longer-visible/92824/8 "2023-10-26T06:40:59Z")
Contact Athom again and tell them their solution didn’t work. ---
**Author:** ![Celal\_Esgin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/celal_esgin/32/54791_2.png) [@Celal\_Esgin](https://community.homey.app/u/Celal_Esgin)\ **Post date:** [October 26, 2023, 6:43am UTC](https://community.homey.app/t/insights-data-no-longer-visible/92824/9 "2023-10-26T06:43:56Z")
I’ve already done that, so far no response (I even reset to factory settings and retrained all devices & rewritten all flows, but nothing helped) ---
**Author:** ![Celal\_Esgin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/celal_esgin/32/54791_2.png) [@Celal\_Esgin](https://community.homey.app/u/Celal_Esgin)\ **Post date:** [October 28, 2023, 7:10am UTC](https://community.homey.app/t/insights-data-no-longer-visible/92824/10 "2023-10-28T07:10:53Z")
I solved the problem. The reason was in the settings of my router, where my router acted as a time server. I have deactivated the function. then restart homey. Since then, insights have been logging data from all devices again ---
**Author:** ![Celal\_Esgin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/celal_esgin/32/54791_2.png) [@Celal\_Esgin](https://community.homey.app/u/Celal_Esgin)\ **Post date:** [October 28, 2023, 7:15am UTC](https://community.homey.app/t/insights-data-no-longer-visible/92824/11 "2023-10-28T07:15:50Z")
![IMG_0553](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/8/38f3897074544ac2a563ec70e2a8b7f6e4492039.jpeg) ![IMG_0554](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/e/eeb497734f5ee8f6ca6cb5b3a767bb0c3f97305c.jpeg)