# Insights data missing

**URL:** <https://community.homey.app/t/insights-data-missing/147464>\
**Category:** Questions & Help\
**Tags:** insights, homey-pro-2023\
**Created:** [December 20, 2025, 8:52pm UTC](https://community.homey.app/t/insights-data-missing/147464 "2025-12-20T20:52:05Z")\
**Posts on this page:** 1\
**Showing post:** 4

<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [December 20, 2025, 10:11pm UTC](https://community.homey.app/t/insights-data-missing/147464/4 "2025-12-20T22:11:26Z")

</div>

Sounds like “bitrot”, a corrupted database or storage (eMMC) wear.  
Before restoring a backup (imho a factory reset prior to that isn’t needed):  
I suggest to create a ticket @ homey.app/support, and add a system [diagnostic report](http://my.homey.app/settings/system/general), maybe Athom can find a cause.

BTW Did you change anything in your network / router,  
Please read about this fix :

> [@Insights Data no longer visible!](https://community.homey.app/t/insights-data-no-longer-visible/92824/10):
>
> I solved the problem. The reason was in the settings of my router, where my router acted as a time server. I have deactivated the function. then restart homey. Since then, insights have been logging data from all devices again

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