# Insights data missing **URL:** \ **Category:** Questions & Help\ **Tags:** insights, homey-pro-2023\ **Created:** [December 20, 2025, 8:52pm UTC](https://community.homey.app/t/insights-data-missing/147464 "2025-12-20T20:52:05Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Nicklas\_Blidmo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nicklas_blidmo/32/123235_2.png) [@Nicklas\_Blidmo](https://community.homey.app/u/Nicklas_Blidmo)\ **Post date:** [December 20, 2025, 8:52pm UTC](https://community.homey.app/t/insights-data-missing/147464/1 "2025-12-20T20:52:05Z")
Hi, Today I discovered that I can no longer view **any historical data in Insights** for **any device attribute**. - In the **Android app** , all graphs says “There’s no data yet” - I also tried **Insights via the web interface** , which will timeout with the message “Timeout after 10000ms” - No matter which device or attribute I select, **adding a graph always results in a timeout** Insights was **working normally a couple of days ago** , and this Homey has been running **without issues for about a year**. #### What I’ve already checked / done: - Restarted Homey (several times) - Verified that the issue affects **all devices** , not just a specific one - Confirmed the same behavior both in the app and via the web #### Additional context: - This affects **only one Homey** (others work fine) - I have **automatic cloud backups** , but I’m hesitant to restore without understanding the root cause - The system includes energy monitoring and several sensors with regular Insights logging Has anyone experienced something similar? - Could this indicate a **corrupted Insights database**? - Any recommended steps _before_ doing a factory reset + restore? Any input or guidance would be greatly appreciated. Thanks! ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 20, 2025, 9:51pm UTC](https://community.homey.app/t/insights-data-missing/147464/2 "2025-12-20T21:51:30Z")
Which Homey model? ---
**Author:** ![Nicklas\_Blidmo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nicklas_blidmo/32/123235_2.png) [@Nicklas\_Blidmo](https://community.homey.app/u/Nicklas_Blidmo)\ **Post date:** [December 20, 2025, 9:55pm UTC](https://community.homey.app/t/insights-data-missing/147464/3 "2025-12-20T21:55:27Z")
1. Home Pro 2023 And I have seen that I can add some graphs in insights web but it will take absurd long time. “Last hour” will take 5 minutes to generate. ”Today” will take 30+ minutes ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 20, 2025, 10:11pm UTC](https://community.homey.app/t/insights-data-missing/147464/4 "2025-12-20T22:11:26Z")
Sounds like “bitrot”, a corrupted database or storage (eMMC) wear. Before restoring a backup (imho a factory reset prior to that isn’t needed): I suggest to create a ticket @ homey.app/support, and add a system [diagnostic report](http://my.homey.app/settings/system/general), maybe Athom can find a cause. BTW Did you change anything in your network / router, Please read about this fix : > [@Insights Data no longer visible!](https://community.homey.app/t/insights-data-no-longer-visible/92824/10): > > I solved the problem. The reason was in the settings of my router, where my router acted as a time server. I have deactivated the function. then restart homey. Since then, insights have been logging data from all devices again ---
**Author:** ![Nicklas\_Blidmo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nicklas_blidmo/32/123235_2.png) [@Nicklas\_Blidmo](https://community.homey.app/u/Nicklas_Blidmo)\ **Post date:** [December 20, 2025, 10:19pm UTC](https://community.homey.app/t/insights-data-missing/147464/5 "2025-12-20T22:19:56Z")
I did see that post and I have always had NTP-service enabled in my pfsense router, but I did try to disable it - without any luck. I will create a ticket and contact support. If this is a common issue (corrupted storage) I am considering switching over to the self-hosted server where I can use SSDs, Raid and maybe another filesystem ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 21, 2025, 1:00am UTC](https://community.homey.app/t/insights-data-missing/147464/6 "2025-12-21T01:00:54Z")
The storage being corrupted after one year is very unlikely. Everything is possible, but it’s just unlikely and not common. In the early days a user discovered there were way too many writes to the storage, causing wearing it out in just a few years, which was fixed at some point some 1.5y ago. ---
**Author:** ![Nicklas\_Blidmo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nicklas_blidmo/32/123235_2.png) [@Nicklas\_Blidmo](https://community.homey.app/u/Nicklas_Blidmo)\ **Post date:** [January 5, 2026, 8:55am UTC](https://community.homey.app/t/insights-data-missing/147464/7 "2026-01-05T08:55:27Z")
Update: The problem went away by unpowering my homey for 10 minutes and start it again. Reboot did not help, it needs to be powered off for a while. ---
**Author:** ![rtyle](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rtyle/32/121237_2.png) [@rtyle](https://community.homey.app/u/rtyle)\ **Post date:** [January 23, 2026, 3:25am UTC](https://community.homey.app/t/insights-data-missing/147464/8 "2026-01-23T03:25:00Z")
I am having the same problem. My Homey Pro 2026 is less than two weeks old. Every Insights graph for every device is blank. A spinning icon suggests that it is working on it but then an alert is posted: Timeout after 10000ms. I cycled power on the Homey as suggested here and the problem, indeed, went away only to return a few hours later. ---
**Author:** ![Nicklas\_Blidmo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nicklas_blidmo/32/123235_2.png) [@Nicklas\_Blidmo](https://community.homey.app/u/Nicklas_Blidmo)\ **Post date:** [January 23, 2026, 8:30am UTC](https://community.homey.app/t/insights-data-missing/147464/9 "2026-01-23T08:30:50Z")
For how long did you power off your Homey? I do not understand the logic behind it but it seems that it is neccessary to turn it off for at least 5 minutes. Maybe it clears som cache older than X minutes after a power off. ---
**Author:** ![rtyle](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rtyle/32/121237_2.png) [@rtyle](https://community.homey.app/u/rtyle)\ **Post date:** [January 23, 2026, 10:14am UTC](https://community.homey.app/t/insights-data-missing/147464/10 "2026-01-23T10:14:06Z")
The logic behind powering electronics off for a while is usually to allow capacitors holding charge to fully drain. However, that does not seem to apply in my case. Twice since my post (once just now) I have simply rebooted to clear the problem. Of course, I should not have to do reboot every time I want to see a graph.