# Insides / historical data not working since firmware 12.3.0 **URL:** \ **Category:** Questions & Help\ **Created:** [January 28, 2025, 10:05pm UTC](https://community.homey.app/t/insides-historical-data-not-working-since-firmware-12-3-0/129162 "2025-01-28T22:05:37Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Pjotr\_van\_Mourik](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pjotr_van_mourik/32/7146_2.png) [@Pjotr\_van\_Mourik](https://community.homey.app/u/Pjotr_van_Mourik)\ **Post date:** [January 28, 2025, 10:05pm UTC](https://community.homey.app/t/insides-historical-data-not-working-since-firmware-12-3-0/129162/1 "2025-01-28T22:05:37Z")
Hello, None of my insights data is working since the Homey updated to software 12.3.0. Can anyone help me? Athom is not helping for some reason and is forwarding me to the forum… ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/2/92f9e4f259c6973c6e85fff73f38e5eacefc9b80.jpeg) Best regards, Pjotr ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 29, 2025, 5:54am UTC](https://community.homey.app/t/insides-historical-data-not-working-since-firmware-12-3-0/129162/2 "2025-01-29T05:54:36Z")
> [@Pjotr\_van\_Mourik](#): > > Athom is not helping for some reason and is forwarding me to the forum… Seriously… 🤬 ---
**Author:** ![Pjotr\_van\_Mourik](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pjotr_van_mourik/32/7146_2.png) [@Pjotr\_van\_Mourik](https://community.homey.app/u/Pjotr_van_Mourik)\ **Post date:** [January 29, 2025, 6:05am UTC](https://community.homey.app/t/insides-historical-data-not-working-since-firmware-12-3-0/129162/3 "2025-01-29T06:05:59Z")
![IMG_0816](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/d/9dab5a2fb3b682ceddb959a870c2ada8964ed7b6.jpeg) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 29, 2025, 6:08am UTC](https://community.homey.app/t/insides-historical-data-not-working-since-firmware-12-3-0/129162/4 "2025-01-29T06:08:40Z")
Someone else got the exact same response: [Arre Smart Button - #16 by DWK007](https://community.homey.app/t/arre-smart-button/117701/16) Athom has apparently given up on customer support. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 29, 2025, 2:12pm UTC](https://community.homey.app/t/insides-historical-data-not-working-since-firmware-12-3-0/129162/5 "2025-01-29T14:12:52Z")
Oh wow… I wouldn’t accept that answer. In general, a (soft) reboot solved the weirdest post-update issues. Worth a shot! Also check if the insights from the mobile app also have quit logging. Oh, maybe it"s a web app cache issue or such. Open my.homey.app in a private tab to see if anything is different. (All hints are just brainfarts) ---
**Author:** ![Pjotr\_van\_Mourik](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pjotr_van_mourik/32/7146_2.png) [@Pjotr\_van\_Mourik](https://community.homey.app/u/Pjotr_van_Mourik)\ **Post date:** [January 29, 2025, 5:11pm UTC](https://community.homey.app/t/insides-historical-data-not-working-since-firmware-12-3-0/129162/6 "2025-01-29T17:11:13Z")
Thank you for your toughts. Soft and hard reboot didn’t solve the issue, The insights itself are broken, I suggest a glitch in the data storage. On different devices and also in Homey apps that are using insights data (such as Power by the hour and Inside graphics). ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 29, 2025, 5:43pm UTC](https://community.homey.app/t/insides-historical-data-not-working-since-firmware-12-3-0/129162/7 "2025-01-29T17:43:58Z")
> [@Pjotr\_van\_Mourik](#): > > Soft and hard reboot didn’t solve the issue, > The insights itself are broken, I suggest a glitch in the data storage. With that reopen the support issue. Everything looks like it is a bug 🐛 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 30, 2025, 6:21am UTC](https://community.homey.app/t/insides-historical-data-not-working-since-firmware-12-3-0/129162/8 "2025-01-30T06:21:30Z")
Definitively reopen the ticket, remind them that ALL your insights are not working - I believe they have misunderstood your picture, maybe thinking it’s problem of one single device only. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 30, 2025, 6:49am UTC](https://community.homey.app/t/insides-historical-data-not-working-since-firmware-12-3-0/129162/9 "2025-01-30T06:49:32Z")
I think Athom has started using an AI to handle support requests. ---
**Author:** ![Olex](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olex/32/79016_2.png) [@Olex](https://community.homey.app/u/Olex)\ **Post date:** [January 30, 2025, 8:45am UTC](https://community.homey.app/t/insides-historical-data-not-working-since-firmware-12-3-0/129162/10 "2025-01-30T08:45:02Z")
Well, I have the same expression regarding Athom support. Just wonder, has Athom given up customer support? Has it anything to do with LGs takeover of Athom? I have an unsolved case, 2 months old. The last answer from me is 21 days ago with a new crash report, not a single word from Athom for over a month… Honestly, I regret switching from Homeseer to Homey as it is today. @Doekse , is this the level of support we should expect? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 30, 2025, 9:08am UTC](https://community.homey.app/t/insides-historical-data-not-working-since-firmware-12-3-0/129162/11 "2025-01-30T09:08:11Z")
Just to stay on the topic, your issue was exactly the same, or is it related to the one you opened here - [Cards unavailable - #6 by Olex](https://community.homey.app/t/cards-unavailable/118301/6) - if so, I will comment there as well. It’s true however that the Athom support has response time up to 3 weeks for some kind of issues - mostly when it is required to be addressed to the developers. Usually those related to malfunction hardware based on my experience are handled very promptly, if the issue is confirmed and sometimes Athom even goes above it. For some other type of issues, like non functional Bluetooth, …well better will not comment. 😉