# Innr SP120 smart plugs problem

**URL:** <https://community.homey.app/t/innr-sp120-smart-plugs-problem/57409>\
**Category:** Devices\
**Created:** [December 29, 2021, 4:02pm UTC](https://community.homey.app/t/innr-sp120-smart-plugs-problem/57409 "2021-12-29T16:02:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Roelof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roelof/32/23748_2.png) [@Roelof](https://community.homey.app/u/Roelof)\
**Post date:** [December 29, 2021, 4:02pm UTC](https://community.homey.app/t/innr-sp120-smart-plugs-problem/57409/1 "2021-12-29T16:02:07Z")

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My Innr sp120 smart pugs stopped working. I tried deleting and reconnecting. But this results in a timeout. It is strange that all the INNR plugs have the same problem at the same time. This has to be a zigbee or an app problem. Any suggestions how to resolve this problem?

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [December 29, 2021, 4:04pm UTC](https://community.homey.app/t/innr-sp120-smart-plugs-problem/57409/2 "2021-12-29T16:04:40Z")

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> [@Roelof](#):
>
> Any suggestions how to resolve this problem?

The usual:

- restart the app
- restart Homey
- [PTP](https://community.homey.app/t/how-to-ptp/17304) Homey
- if you’re still using the original power supply that came with your Homey, replace it with something better
- if that doesn’t work: change Zigbee channel
- if that doesn’t work: Zigbee network reset
- if that doesn’t work: full reinstall of firmware with original data