# INNR - RGBW Bulb - Timeout - Asleep (?) **URL:** \ **Category:** Devices\ **Created:** [June 9, 2024, 8:18am UTC](https://community.homey.app/t/innr-rgbw-bulb-timeout-asleep/111243 "2024-06-09T08:18:00Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Athomed](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@Athomed](https://community.homey.app/u/Athomed)\ **Post date:** [June 9, 2024, 8:18am UTC](https://community.homey.app/t/innr-rgbw-bulb-timeout-asleep/111243/1 "2024-06-09T08:18:01Z")
Hello, Is it coming from Homey or from INNR RGBW bulb (ZigBee)? From time to time, for no reason, I have a timeout (10000) for these bulbs on some flows and even sometimes from a simple power on/power off from the Homey app. To make it work again, I need to power off the lamp and power it on again by hand… this is not a very well connected product if it needs human intervention each time… Do I need to immediately buy Philips products? Are they « better » about this annoying behaviour? Any thoughts? Thanks. ---
**Author:** ![Athomed](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@Athomed](https://community.homey.app/u/Athomed)\ **Post date:** [June 9, 2024, 10:02pm UTC](https://community.homey.app/t/innr-rgbw-bulb-timeout-asleep/111243/2 "2024-06-09T22:02:09Z")
![IMG_4004](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/9/49a3a27f84a6bb509b0704c64095524289d72793.png) This is so annoying… what’s wrong with INNR and Homey? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [June 10, 2024, 11:18am UTC](https://community.homey.app/t/innr-rgbw-bulb-timeout-asleep/111243/3 "2024-06-10T11:18:37Z")
Unfortunately, you don’t provide enough information to be able to help you. That could be the reason why no one has replied yet. Please read the topic [[Tip] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744) and provide some more information, especially regarding your Homey model, everything that has to do with Zigbee and what have you done already she far (apart from unplugging the lamp). ---
**Author:** ![Athomed](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@Athomed](https://community.homey.app/u/Athomed)\ **Post date:** [June 10, 2024, 12:40pm UTC](https://community.homey.app/t/innr-rgbw-bulb-timeout-asleep/111243/4 "2024-06-10T12:40:11Z")
Thank you DirkG. I read all the tips. Hopefully, I was already applying the ZigBee & Z-Wave recommendations. I have the last version of each products, within range and no any interferences according to [WiFi ZigBee Interference Checker](http://ostgardh.se/wifi_zigbee/wifi_z.php) therefore, I’m really surprised about this sort of problems. 1E. Homey model: Homey Pro (Early 2023) 2. Homey version: 11.1.0 3. App version: INNR 2.1.31 5. Device: INRR RGBW Bulb [https://www.innr.com/en/product/smart-bulb-colour-e27-2021/?attribute\_package=1-pack](https://www.innr.com/en/product/smart-bulb-colour-e27-2021/?attribute_package=1-pack) 7. Search: done, but nothing helpful found (applying to my case) Here’s the scheme of my ZigBee network, all routers… ![Untitled-2024-03-11-1405](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/3/f392825d491e0664081a7792178b8b5de999a501.png) ![Screenshot 2024-06-10 at 14.35.14](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/a/fa5cb446f46afe4ba61bf444d42aa83e014ad262.png) So as you can see, I tried to ping each of my ZigBee INNR RGBW bulbs… majority of them replied excepting “Sofa” this time. But this can be totally random. For example this morning after a night of inactivity, it was “Secretary” that wasn’t responding… Is there a way to keep all these things awaken? … Thanks! ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [June 11, 2024, 1:03pm UTC](https://community.homey.app/t/innr-rgbw-bulb-timeout-asleep/111243/5 "2024-06-11T13:03:53Z")
Hi Dimitri, Thank you very much for your detailed feedback. Based on your information, there should not really be a problem. Therefore a few more questions. - Are all lamps permanently powered? - Do you have other Zigbee hubs in use? - Where have you placed your Homey Pro? Take care not to place it in a cupboard, on a glass or metal surface or near other electrical devices. A loudspeaker, for example, has a very large influence. ---
**Author:** ![Athomed](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@Athomed](https://community.homey.app/u/Athomed)\ **Post date:** [June 11, 2024, 2:25pm UTC](https://community.homey.app/t/innr-rgbw-bulb-timeout-asleep/111243/6 "2024-06-11T14:25:01Z")
Hello, All lamps always powered. No any other ZigBee devices. Homey is alone (blue spot on my scheme). I just dropped all the INNR bulb for Philips Hue… we’ll see if it’s better. ---
**Author:** ![Athomed](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@Athomed](https://community.homey.app/u/Athomed)\ **Post date:** [June 12, 2024, 7:26am UTC](https://community.homey.app/t/innr-rgbw-bulb-timeout-asleep/111243/7 "2024-06-12T07:26:36Z")
Okay so just switched to Philips Hue system (without the Bridge right now) and things are working like a charm. You pay these bulbs at the high price but you got what you need: nice colors (and fadings) & awesome compatibility & response time. So to keep it clear: using Philips Hue products solves all my problems.