# INNR, Plugwise and Ubisys Zigbee Apps **URL:** \ **Category:** Apps\ **Tags:** zigbee\ **Created:** [July 29, 2020, 2:21pm UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990 "2020-07-29T14:21:12Z")\ **Posts on this page:** 20\ **Page:** 6
**Author:** ![JerryP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jerryp/32/18032_2.png) [@JerryP](https://community.homey.app/u/JerryP)\ **Post date:** [March 12, 2021, 3:31pm UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/101 "2021-03-12T15:31:33Z")
Yes, I can still ad other brands of devices, recently also my SP120 and 220 plugs failed after a reboot but adding a lidl light and a xiaomi temperature sensor where added easily. That make me think that the mesh is working fine. ---
**Author:** ![kasteleman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kasteleman/32/12554_2.png) [@kasteleman](https://community.homey.app/u/kasteleman)\ **Post date:** [March 12, 2021, 4:20pm UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/102 "2021-03-12T16:20:34Z")
Total agree on that. Have to figure out what is happening. Especially because I get multiple reports on the SP120. Just to summarize: other INNR bulbs that you can not pair or “leave” the network? ---
**Author:** ![JerryP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jerryp/32/18032_2.png) [@JerryP](https://community.homey.app/u/JerryP)\ **Post date:** [March 12, 2021, 4:24pm UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/103 "2021-03-12T16:24:55Z")
Yes thats right. Or they simply vanish after a reboot of Homey Only the bulbs mentioned before. The only ones that keep working fine are the three type 185 C multicolor bulbs ---
**Author:** ![guidooo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/guidooo/32/37562_2.png) [@guidooo](https://community.homey.app/u/guidooo)\ **Post date:** [March 13, 2021, 6:49am UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/104 "2021-03-13T06:49:32Z")
First of all, thanks for the great app, really happy with it and appreciate the work that has been done 🙂 Since the v5 update I’ve got exactly the same problem. 19 innr sp120’s, and only a few initialize properly. On each app restart different ones, but I’ haven’t been able to get them all going, despite the amount of app restarts. Also I tried ptp on each sp120, ptp on the homey. Did not try a zigbee reset yet, as on each app restart different sp120’s initialise, so they are able to connect. And within the developer environment I can see all of them having a zigbee route. Just a thought: maybe add a delay in the code for initializing each device? Kind regards, Guido ps. Diagnostic report code: 45CC55 ---
**Author:** ![MrTomTom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrtomtom/32/11858_2.png) [@MrTomTom](https://community.homey.app/u/MrTomTom)\ **Post date:** [March 13, 2021, 11:24am UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/105 "2021-03-13T11:24:38Z")
List of innr devices that have trouble connecting after homey 5.0 update: - RB 248 T (e14) - RB 285 C (e27) - SP 120 plug - SP 220 plug (only rarely a problem) ---
**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\ **Post date:** [March 13, 2021, 11:54am UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/106 "2021-03-13T11:54:16Z")
I have big problems with two Innr RB 250 C. Some of the lights disappear from the network overnight. The only thing that helps is a reset and relearn. ---
**Author:** ![kasteleman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kasteleman/32/12554_2.png) [@kasteleman](https://community.homey.app/u/kasteleman)\ **Post date:** [March 13, 2021, 12:09pm UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/107 "2021-03-13T12:09:08Z")
So they work for a day and then disappear? Even after restarting the INNR app? If that’s the case, I have to consult Athom about that because the app initially works fine, but the bulb leaves the network and I have heard of other brands having similar issues! ---
**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\ **Post date:** [March 13, 2021, 2:48pm UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/108 "2021-03-13T14:48:40Z")
> [@kasteleman](#): > > Also arbeiten sie einen Tag und verschwinden dann? Auch nach dem Neustart der INNR-App? Yes. ---
**Author:** ![TedTolboom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tedtolboom/32/12081_2.png) [@TedTolboom](https://community.homey.app/u/TedTolboom)\ **Post date:** [March 17, 2021, 8:33pm UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/109 "2021-03-17T20:33:47Z")
@Undertaker would you be so kind to send a Homey diagnostics log ID code to Athom support ([support@athom.com](mailto:support@athom.com)) after the devices disappears again, with a description of which devices disappeared. I’m currently investigating this issue together with Athom support to find a solution for this issues which is impacting multiple Zigbee brands. Boaz of Athom support is aware of the issue. ---
**Author:** ![MrTomTom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrtomtom/32/11858_2.png) [@MrTomTom](https://community.homey.app/u/MrTomTom)\ **Post date:** [March 22, 2021, 3:19pm UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/110 "2021-03-22T15:19:29Z")
Just today, being on homey 5.0.2 - issue with some disappearing devices happened again. Diagnostic report# cfee0c6e-9d22-41fd-999f-977756b05c72 Disappeared devices – went to having a red triangle and being not reachable, restart of Innr app helped for now: - E14 bulb - 2x sp120 plug - E27 bulb Update: After a few days: Mostly a few SP120 plugs are disappearing. Sent Athom a diagnostics report. Keeping my fingers crossed that Innr devices will work again perfect in future. ---
**Author:** ![kasteleman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kasteleman/32/12554_2.png) [@kasteleman](https://community.homey.app/u/kasteleman)\ **Post date:** [March 23, 2021, 5:15pm UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/111 "2021-03-23T17:15:09Z")
Just pushed a new test version. RCL 110 is added and for some devices some bindings are changed. This does NOT include a fix for disappearing devices! ---
**Author:** ![Edwin\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_d/32/136417_2.png) [@Edwin\_D](https://community.homey.app/u/Edwin_D)\ **Post date:** [March 24, 2021, 7:19am UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/112 "2021-03-24T07:19:42Z")
Now with the new Homey firmware V5.0.4 All my INNNR SP120 are in error mode again, no matter how many times I restart the app. Also tried the test version to no avail. When the app starts, first the seem fine, but a minute later they go in error. ---
**Author:** ![kasteleman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kasteleman/32/12554_2.png) [@kasteleman](https://community.homey.app/u/kasteleman)\ **Post date:** [March 24, 2021, 7:32am UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/113 "2021-03-24T07:32:13Z")
The new version did not change anything for the SP120. Please send a diagnostic report to Athom support ---
**Author:** ![Edwin\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_d/32/136417_2.png) [@Edwin\_D](https://community.homey.app/u/Edwin_D)\ **Post date:** [March 24, 2021, 7:49am UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/114 "2021-03-24T07:49:02Z")
A reboot and a restart now seems to hold. I will send a report to Athom if (when) it happens again. It is however only INNRs with this problem, My Hue smart plugs never fail. ---
**Author:** ![kasteleman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kasteleman/32/12554_2.png) [@kasteleman](https://community.homey.app/u/kasteleman)\ **Post date:** [April 27, 2021, 7:58am UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/115 "2021-04-27T07:58:47Z")
Pushed a new TEST version: Added Dim capability to RCL 110 ---
**Author:** ![MrTomTom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrtomtom/32/11858_2.png) [@MrTomTom](https://community.homey.app/u/MrTomTom)\ **Post date:** [April 27, 2021, 12:54pm UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/116 "2021-04-27T12:54:26Z")
Any idea when there will be a working version of the app? After only a few hours I always have unreachable devices. Really not good… ☹ Ticket opened with Athom did not solve it till now. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [April 27, 2021, 1:48pm UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/117 "2021-04-27T13:48:04Z")
> [@MrTomTom](#): > > Any idea when there will be a working version of the app? It is an issue with the app, or with Homey? Seems to me the latter. ---
**Author:** ![Fiek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fiek/32/28838_2.png) [@Fiek](https://community.homey.app/u/Fiek)\ **Post date:** [July 19, 2021, 8:06pm UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/118 "2021-07-19T20:06:41Z")
Dear developer, I am expanding my innr devices and bought 2 filament bulbs type rf 263-2. I Cannot pair them. I tried to reset the bulbs but still not working. Any suggestions? Working with 2.1.10 ---
**Author:** ![kasteleman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kasteleman/32/12554_2.png) [@kasteleman](https://community.homey.app/u/kasteleman)\ **Post date:** [July 19, 2021, 8:26pm UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/119 "2021-07-19T20:26:24Z")
During resetting the bulbs, did they shortly flash? How far are the bulbs from Homey? Other option: did you try a reboot of Homey, wait some time to allow the zigbee network to build the mesh and the tried to include the bulb? ---
**Author:** ![Fiek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fiek/32/28838_2.png) [@Fiek](https://community.homey.app/u/Fiek)\ **Post date:** [July 19, 2021, 8:32pm UTC](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990/120 "2021-07-19T20:32:20Z")
When I switch them on, they blink twice shortly. I restarted Homey and waited for A while. I also paired them close to homey [Previous page](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990.md?page=5) [Next page](https://community.homey.app/t/innr-plugwise-and-ubisys-zigbee-apps/32990.md?page=7)