# Initial setup of the new Homey Pro 2026

**URL:** <https://community.homey.app/t/initial-setup-of-the-new-homey-pro-2026/150650>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [February 5, 2026, 6:34pm UTC](https://community.homey.app/t/initial-setup-of-the-new-homey-pro-2026/150650 "2026-02-05T18:34:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Kai83](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kai83/32/121058_2.png) [@Kai83](https://community.homey.app/u/Kai83)\
**Post date:** [February 5, 2026, 6:34pm UTC](https://community.homey.app/t/initial-setup-of-the-new-homey-pro-2026/150650/1 "2026-02-05T18:34:32Z")

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Hello everyone,

I received a new Homey Pro today.

Current software version: 12.7.0

Available: 12.11.0

When I first turned it on, I got a message saying new software was available. I started the update, and then the LED began flashing and rotating purple. The update indicator on my phone remains at 0% and doesn’t change.

What can I do?

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**Author:** ![Borssie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/borssie/32/120230_2.png) [@Borssie](https://community.homey.app/u/Borssie)\
**Post date:** [February 5, 2026, 6:57pm UTC](https://community.homey.app/t/initial-setup-of-the-new-homey-pro-2026/150650/2 "2026-02-05T18:57:56Z")

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Please ask your question in English since this community is all English, except for the German part 😉

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**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\
**Post date:** [February 5, 2026, 6:58pm UTC](https://community.homey.app/t/initial-setup-of-the-new-homey-pro-2026/150650/3 "2026-02-05T18:58:54Z")

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[https://support.homey.app/hc/en-us/articles/7261843930396-Resetting-Homey-Pro-to-factory-defaults](https://support.homey.app/hc/en-us/articles/7261843930396-Resetting-Homey-Pro-to-factory-defaults)

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**Author:** ![Kai83](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kai83/32/121058_2.png) [@Kai83](https://community.homey.app/u/Kai83)\
**Post date:** [February 5, 2026, 7:05pm UTC](https://community.homey.app/t/initial-setup-of-the-new-homey-pro-2026/150650/4 "2026-02-05T19:05:59Z")

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I’ve already reset the device as described in Undertaker’s instructions and have also established a USB connection.

 ![Screenshot 2026-02-05 201533](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/5/85e5334594ce700a9ac933098ee02944d585e4ae.jpeg)

```auto
This status has remained unchanged for half an hour. It's the same when I do the same thing on my phone.

```