# Infrared Setup not working

**URL:** <https://community.homey.app/t/infrared-setup-not-working/14321>\
**Category:** Questions & Help\
**Created:** [June 11, 2019, 11:12pm UTC](https://community.homey.app/t/infrared-setup-not-working/14321 "2019-06-11T23:12:39Z")\
**Posts on this page:** 1\
**Showing post:** 12

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**Author:** ![HarmJ](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/harmj/32/9835_2.png) [@HarmJ](https://community.homey.app/u/HarmJ)\
**Post date:** [July 9, 2019, 8:36am UTC](https://community.homey.app/t/infrared-setup-not-working/14321/12 "2019-07-09T08:36:06Z")

</div>

Just received a message from Athom:

Bedankt voor het doorgeven van dit probleem, en excuses voor het ongemak!

Het probleem is al eerder gerapporteerd door andere gebruikers en ons ontwikkelteam is al hard aan het werk om dit probleem op te lossen.

Wij hopen dit probleem in de nabije toekomst te kunnen oplossen.

Mochten we meer informatie van je nodig hebben zullen we contact met je leggen.

Met vriendelijke groet,

Best Regards,

Boaz

The Athom support team.

Short English translation: It is a known issue and was already reported by multiple people. They hope they can solve the issue as soon as possible.

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