# Inconsistent Zigbee Device Visibility Between Homey Pro 2023 Web App and iOS App

**URL:** https://community.homey.app/t/inconsistent-zigbee-device-visibility-between-homey-pro-2023-web-app-and-ios-app/137189
**Category:** Questions & Help
**Created:** [May 27, 2025, 8:03pm UTC](https://community.homey.app/t/inconsistent-zigbee-device-visibility-between-homey-pro-2023-web-app-and-ios-app/137189 "2025-05-27T20:03:59Z")
**Posts on this page:** 3
**Page:** 1

<div class="post-metadata">

### Author: ![Jonas\_Jarenback](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonas_jarenback/32/120954_2.png) [@Jonas\_Jarenback](https://community.homey.app/u/Jonas_Jarenback)
#### Post date: [May 27, 2025, 8:03pm UTC](https://community.homey.app/t/inconsistent-zigbee-device-visibility-between-homey-pro-2023-web-app-and-ios-app/137189/1 "2025-05-27T20:03:59Z")

</div>

Hi everyone,  
I’m experiencing a strange issue with my Homey Pro 2023 setup and would appreciate your insights.

When I access Homey from my computer using the web app, I can see a specific set of Zigbee devices connected in a certain room. However, when I use the Homey iOS app on my iPhone and look at the same room, I see different Zigbee devices — some are missing, and others appear instead.  
• All devices are Zigbee and connected to Homey Pro 2023.  
• Both platforms (web and iOS) are logged into the same Homey account.  
• The devices are not newly added — they have been in the setup for some time.  
• I’ve tried force-quitting the app and reloading, but it didn’t help.

Is this a known issue or possibly a sync/cache problem between interfaces?  
Any tips or similar experiences would be really helpful.

Thanks in advance!

 ![IMG_4382](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/4/648854b94747a32a18ed93a69ef0e034ad2848da.png)  
 ![IMG_4383](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/a/9ad20d16d67ca78f4807599a0741b7c700d9590c.jpeg)

---

<div class="post-metadata">

### Author: ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)
#### Post date: [May 27, 2025, 10:11pm UTC](https://community.homey.app/t/inconsistent-zigbee-device-visibility-between-homey-pro-2023-web-app-and-ios-app/137189/2 "2025-05-27T22:11:19Z")

</div>

Try logging out and in again in the web-app.

---

<div class="post-metadata">

### Author: ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [May 27, 2025, 10:36pm UTC](https://community.homey.app/t/inconsistent-zigbee-device-visibility-between-homey-pro-2023-web-app-and-ios-app/137189/3 "2025-05-27T22:36:21Z")

</div>

And/or force reload the web app as well.