# \[Incident\] Service degraded - Integrations and API - 20260124T10h30 CET - Was: Homey Cloud is down
**URL:** https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915
**Category:** Questions & Help
**Tags:** incident
**Created:** [January 24, 2026, 8:52am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915 "2026-01-24T08:52:28Z")
**Posts on this page:** 20
**Page:** 5
### Author:  [@homeyhome](https://community.homey.app/u/homeyhome)
#### Post date: [January 25, 2026, 7:09am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/81 "2026-01-25T07:09:04Z")
There still seem to be issues. During the night, no cloud backup could be created on my end due to a timeout. Manually it doesn’t work either, and now it says that I’ve reached the maximum number of updates per 24 hours, even though none were successful.
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### Author:  [@Michael\_Mock](https://community.homey.app/u/Michael_Mock)
#### Post date: [January 25, 2026, 8:08am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/82 "2026-01-25T08:08:41Z")
Same Problem concerning the backup.
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### Author:  [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)
#### Post date: [January 25, 2026, 8:11am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/83 "2026-01-25T08:11:30Z")
No (online) backups here either. Updating apps from the App Store is also very inconsistent. It keeps asking for credentials until it finally succeeds.
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### Author:  [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)
#### Post date: [January 25, 2026, 8:19am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/84 "2026-01-25T08:19:28Z")
Since the incident, degraded services, from yesterday (24-01) are registered as resolved, I think it’s a good idea to lock this topic and create a new topic for the current backup issue. @Dijker
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### Author:  [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)
#### Post date: [January 25, 2026, 8:21am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/85 "2026-01-25T08:21:53Z")
I would keep this current topic open, as it all seems to be related to the big outage yesterday. And there seem to be more issues than just backups…
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### Author:  [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)
#### Post date: [January 25, 2026, 8:26am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/86 "2026-01-25T08:26:11Z")
Well, _seems_ is the keyword here. Athom states the problem was resolved, so refering back to it may lead to researching in the wrong direction.
When treating this as a new issue it’s most likely to get proper attention and folowup. When Athom finds out it was related, that’s nice for them to know and useful for updating their procedures, but that’s for after the show.
But then again, that’s just my opinion on how to handle service disruptions.
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### Author:  [@Dennis78](https://community.homey.app/u/Dennis78)
#### Post date: [January 25, 2026, 8:42am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/88 "2026-01-25T08:42:54Z")
I got the same thing.
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### Author:  [@Vnet](https://community.homey.app/u/Vnet)
#### Post date: [January 25, 2026, 8:43am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/89 "2026-01-25T08:43:48Z")
its unstable. i had a strange error with mfa.
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### Author:  [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)
#### Post date: [January 25, 2026, 8:47am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/90 "2026-01-25T08:47:41Z")
Here also no automatic backup last night, When going to settings and backup, there is an error.
So not solved yet…
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### Author:  [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)
#### Post date: [January 25, 2026, 8:59am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/91 "2026-01-25T08:59:43Z")
> [@Backup issues](https://community.homey.app/t/backup-issues/149983):
>
> Since the outage yesterday my backups are gone and backing up the system last night failed. Anybody else having these issues as well? Maybe a solution?
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### Author:  [@Kate\_Bevan](https://community.homey.app/u/Kate_Bevan)
#### Post date: [January 25, 2026, 9:00am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/92 "2026-01-25T09:00:00Z")
I’ve also got backup errors: it says I have no backups, and then times out when I try to create one manually.
Also, I couldn’t run voice commands via Google last night, and while they’re working this morning, the latency is horrible.
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### Author:  [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)
#### Post date: [January 25, 2026, 9:11am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/93 "2026-01-25T09:11:23Z")
But Athom “doesn’t read along here”… 😉😜😜
As it’s not just backups, but more problems still (that also existed yesterday with the outage; it is a very fair assumption that it is related imho…
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### Author:  [@SunBeech](https://community.homey.app/u/SunBeech)
#### Post date: [January 25, 2026, 9:29am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/94 "2026-01-25T09:29:39Z")
I created a support ticket for these issues: [Backup issues - #9 by SunBeech](https://community.homey.app/t/backup-issues/149983/9)
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### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [January 25, 2026, 10:57am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/95 "2026-01-25T10:57:08Z")
It’s not just backups. The developer tools also doesn’t work. You have to refresh multiple times, because the /delegation/token request to [api.athom.com](http://api.athom.com) sometimes returns status code 503 or simply times out
When I publish new versions of my apps, it also says “Timeout after 10000ms” and I have to try again 2 or 3 times to publish the new versions
> [@\[Incident\] Service degraded - Integrations and API - 20260124T10h30 CET - Was: Homey Cloud is down](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/79):
>
> The issue still hasn’t been resolved When checking the Network tab in DevTools, I see this. This doesn’t happen everytime (I have to refresh a few times to view my apps and publish new versions) This is the server response: {"code":503,"error":"server\_error","error\_description":"server\_error"} Same when publishing new versions from the CLI. I have to retry a few times
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### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [January 25, 2026, 11:02am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/96 "2026-01-25T11:02:48Z")
It all seems related to [api.athom.com](http://api.athom.com), their auth API. Sometimes, the avatars in the web app don’t load correctly. After checking the Network tab of Chrome DevTools, I see that the request to [api.athom.com](http://api.athom.com) timed out
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### Author:  [@SunBeech](https://community.homey.app/u/SunBeech)
#### Post date: [January 25, 2026, 1:12pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/97 "2026-01-25T13:12:05Z")
> [@smarthomesven](#):
>
> Sometimes, the avatars in the web app don’t load correctly
Ah yes, I noted that also yesterday. Nice that you were able to track down the source of the various issues 👍. I assume also Athom employees must be aware, as many use Homey themselves.
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### Author:  [@Bure\_Raman\_Vinna](https://community.homey.app/u/Bure_Raman_Vinna)
#### Post date: [January 26, 2026, 7:05am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/98 "2026-01-26T07:05:28Z")
I have also been getting from user/me an empty collection for my two homeys. Have you seen the same behaviour?
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### Author:  [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)
#### Post date: [January 26, 2026, 7:39am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/99 "2026-01-26T07:39:00Z")
My nightly, planned backup was successful again tonight…
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### Author:  [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)
#### Post date: [January 28, 2026, 10:15pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/100 "2026-01-28T22:15:27Z")
> [@Henk\_Renting](#):
>
> Will there be more information on what happened here?
>
> Any info on how we or Athom can make things more cloud-independant, so these outages have less impact?
Will there be more information on what happened here, @Doekse, @Emile?
Any info on how we or Athom can make things more cloud-independant, so these outages have less impact?
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### Author:  [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)
#### Post date: [February 4, 2026, 2:16pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/101 "2026-02-04T14:16:26Z")
Nothing at all? @Doekse? @Emile?
It’s a serious (and imho valid) question…
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