# \[Incident\] Service degraded - Integrations and API - 20260124T10h30 CET - Was: Homey Cloud is down
**URL:** https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915
**Category:** Questions & Help
**Tags:** incident
**Created:** [January 24, 2026, 8:52am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915 "2026-01-24T08:52:28Z")
**Posts on this page:** 20
**Page:** 4
### Author:  [@Jurek\_Chlebowski](https://community.homey.app/u/Jurek_Chlebowski)
#### Post date: [January 24, 2026, 2:18pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/61 "2026-01-24T14:18:54Z")
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### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [January 24, 2026, 2:19pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/62 "2026-01-24T14:19:22Z")
I see the [webhooks.athom.com](http://webhooks.athom.com) returns
```auto
Operation `webhooks.findOne()` buffering timed out after 10000ms
```
When triggering a webhook. So that still doesn’t work.
---
### Author:  [@Jurek\_Chlebowski](https://community.homey.app/u/Jurek_Chlebowski)
#### Post date: [January 24, 2026, 2:19pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/63 "2026-01-24T14:19:59Z")
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### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [January 24, 2026, 2:20pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/64 "2026-01-24T14:20:36Z")
Yes, that also uses [webhooks.athom.com](http://webhooks.athom.com). I think the login issue is related to the [callback.athom.com](http://callback.athom.com) service, which is used for OAuth2 callback URLs.
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### Author:  [@Jurek\_Chlebowski](https://community.homey.app/u/Jurek_Chlebowski)
#### Post date: [January 24, 2026, 2:21pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/65 "2026-01-24T14:21:28Z")
I guess…
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### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [January 24, 2026, 2:22pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/66 "2026-01-24T14:22:33Z")
Now it doesn’t load the apps anymore either. It did work for a while (I was able to publish a new version of one of my apps 30 minutes ago), but now it doesn’t load anymore.
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### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [January 24, 2026, 2:23pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/67 "2026-01-24T14:23:33Z")
It seems to be unstable, since now it loads again after a few refreshes. It seems like services are slowly restoring.
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### Author:  [@Jurek\_Chlebowski](https://community.homey.app/u/Jurek_Chlebowski)
#### Post date: [January 24, 2026, 2:29pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/68 "2026-01-24T14:29:40Z")
I think IFTTT not working neither.
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### Author:  [@Jurek\_Chlebowski](https://community.homey.app/u/Jurek_Chlebowski)
#### Post date: [January 24, 2026, 2:52pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/69 "2026-01-24T14:52:01Z")
Webhooks just restarted…
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### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [January 24, 2026, 2:53pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/70 "2026-01-24T14:53:58Z")
Yes, Webhooks are also working again here.
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### Author:  [@Jurek\_Chlebowski](https://community.homey.app/u/Jurek_Chlebowski)
#### Post date: [January 24, 2026, 3:12pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/71 "2026-01-24T15:12:56Z")
Managed to restart whitings app too…
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### Author:  [@cj82rnk](https://community.homey.app/u/cj82rnk)
#### Post date: [January 24, 2026, 9:03pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/72 "2026-01-24T21:03:57Z")
Again ??
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### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [January 24, 2026, 9:13pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/73 "2026-01-24T21:13:55Z")
It still works here. But the developer tools sometimes doesn’t work (I have to submit my app builds multiple times for it to work)
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### Author:  [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)
#### Post date: [January 24, 2026, 9:42pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/74 "2026-01-24T21:42:10Z")
I have trouble with Google Assistent. Sometimes it works but sometimes it gives timeout errors.
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### Author:  [@SunBeech](https://community.homey.app/u/SunBeech)
#### Post date: [January 24, 2026, 9:53pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/75 "2026-01-24T21:53:59Z")
Not sure whether related to the cloud connection issues of today, but when I check for updates in the mobile app I get this error:
Also Siri Shortcuts don’t work anymore.
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### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [January 24, 2026, 9:56pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/76 "2026-01-24T21:56:11Z")
That appears to be a DB issue. Also, I think that error message comes from the Homey server, not from Homey itself.
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### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [January 24, 2026, 9:58pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/77 "2026-01-24T21:58:24Z")
That [mongodb.net](http://mongodb.net) domain resolves to a local IP address, so I think the issue is in their datacenter. Not sure if Homey can fix it though, as it seems to be related to MongoDB Atlas or AWS.
---
### Author:  [@SunBeech](https://community.homey.app/u/SunBeech)
#### Post date: [January 24, 2026, 10:17pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/78 "2026-01-24T22:17:24Z")
I also see other users in Homey groups on Facebook reporting the same error, so I assume it is something on Athom’s side (or one of the services provided by the third parties they use).
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### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [January 25, 2026, 1:40am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/79 "2026-01-25T01:40:50Z")
The issue still hasn’t been resolved
When checking the Network tab in DevTools, I see this. This doesn’t happen everytime (I have to refresh a few times to view my apps and publish new versions)
This is the server response:
```json
{"code":503,"error":"server_error","error_description":"server_error"}
```
Same when publishing new versions from the CLI. I have to retry a few times
---
### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [January 25, 2026, 1:53am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/80 "2026-01-25T01:53:03Z")
Also got this when triggering a `webhook.homey.app` webhook:
```-
Error: Timeout after 10000ms
at Util.timeout (/node_modules/homey-api/lib/Util.js:57:26)
at AthomCloudAPI.onCallRequestExecute (/node_modules/homey-api/lib/API.js:225:17)
at AthomCloudAPI.call (/node_modules/homey-api/lib/API.js:166:31)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
at async Server.determineRoute (/app/src/lib/Server.js:69:31)
at async Object.getTarget (/node_modules/http-proxy-middleware/dist/router.js:14:21)
at async HttpProxyMiddleware.applyRouter (/node_modules/http-proxy-middleware/dist/http-proxy-middleware.js:110:29)
at async HttpProxyMiddleware.prepareProxyRequest (/node_modules/http-proxy-middleware/dist/http-proxy-middleware.js:97:13)
at async HttpProxyMiddleware.middleware (/node_modules/http-proxy-middleware/dist/http-proxy-middleware.js:21:48)
```
The second time it worked fine. So it seems partially resolved, but definitely not fully. It’s pretty unstable
The error was sent by the server, not by Homey itself.
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