# \[Incident\] Service degraded - Integrations and API - 20260124T10h30 CET - Was: Homey Cloud is down **URL:** \ **Category:** Questions & Help\ **Tags:** incident\ **Created:** [January 24, 2026, 8:52am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915 "2026-01-24T08:52:28Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![Henk\_Bartels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_bartels/32/12762_2.png) [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)\ **Post date:** [January 24, 2026, 12:45pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/41 "2026-01-24T12:45:04Z")
I noticed that my cloud connection is up again. But Google Assistent is not working yet. ---
**Author:** ![Henk\_Bartels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_bartels/32/12762_2.png) [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)\ **Post date:** [January 24, 2026, 12:46pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/42 "2026-01-24T12:46:58Z")
**[Automatically Created Incident](https://status.homey.app/incidents/3gy8j3zwsh9x)[Subscribe](https://status.homey.app/?utm_source=embed#subscribe-modal-3gy8j3zwsh9x)** **Investigating** - Our automated systems have reported that there might be an issue with [slack.athom.com](http://slack.athom.com). Jan 24, 2026 - 13:42 CET ---
**Author:** ![TechDoctor](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/techdoctor/32/120883_2.png) [@TechDoctor](https://community.homey.app/u/TechDoctor)\ **Post date:** [January 24, 2026, 12:47pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/43 "2026-01-24T12:47:06Z")
My homey only works when I connect locally, anything else and it refuses to connect ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [January 24, 2026, 12:48pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/44 "2026-01-24T12:48:09Z")
Android widgets don’t work either. Why shouldn’t they work locally, as the same flows are working fine in the Homey app…? ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 24, 2026, 12:58pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/45 "2026-01-24T12:58:03Z")
That’s strange, I don’t use widgets on my Android phone but I would think that those work locally. Push notifications are also not working, but that’s because it uses FCM for notifications ---
**Author:** ![Giovanni4312](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/giovanni4312/32/155115_2.png) [@Giovanni4312](https://community.homey.app/u/Giovanni4312)\ **Post date:** [January 24, 2026, 1:02pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/46 "2026-01-24T13:02:36Z")
same problem 400€ hub… ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 24, 2026, 1:06pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/47 "2026-01-24T13:06:06Z")
> [@Giovanni4312](#): > > 400€ hub… Every cloud service will have an outage at some point (maintenance and updates for example), and yes, even the expensive smart devices. I hope Athom publishes a blog post about what caused the outage once it’s resolved (like they did when the other major outage occured that caused the mobile app to crash) ---
**Author:** ![Marcel\_Visser](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_visser/32/66024_2.png) [@Marcel\_Visser](https://community.homey.app/u/Marcel_Visser)\ **Post date:** [January 24, 2026, 1:08pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/48 "2026-01-24T13:08:12Z")
Maybe a stupid suggestion, but maybe this has something to do with port forwarding? I’m not sure, but maybe when portforwarding is enabled it communicates directly to Homey instead of using the servers? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 24, 2026, 1:10pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/49 "2026-01-24T13:10:47Z")
Updated title to [Incident] Service degraded - Integrations and API - 20260124T10h30 CET Was: Homey Cloud is down > This incident affects: > > - Integrations (Amazon Alexa, Google Assistant) > - and API (Apps API, Notifications API, Weather API). > **[Service degraded](https://status.homey.app/incidents/4wrhyck9tmk8)** > > Homey's Status Page - Service degraded. > So we can close and archive it when fixed. ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [January 24, 2026, 1:17pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/50 "2026-01-24T13:17:50Z")
> [@smarthomesven](#): > > That’s strange, I don’t use widgets on my Android phone but I would think that those work locally. Yes, I would think the same. These outages learn us that Homey is not so “local” as Athom likes us to believe… Let’s hope this urges Athom to make Homey even more cloud independant. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 24, 2026, 1:27pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/51 "2026-01-24T13:27:00Z")
They should make the widgets local IMO. Just use the same logic as for the mobile app: first try local, fall back to cloud connection if the local isn’t working The push notifications should remain on the cloud in my opinion. If it doesn’t use FCM, it means that the app has to constantly be connected to Homey, which isn’t battery efficient. ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [January 24, 2026, 1:31pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/52 "2026-01-24T13:31:29Z")
> [@smarthomesven](#): > > The push notifications should remain on the cloud in my opinion. Agreed. Or better (if possible): cloud first, local second if cloud not available. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 24, 2026, 1:45pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/53 "2026-01-24T13:45:33Z")
I don’t think that’s possible, since the app doesn’t know if the cloud is offline (it doesn’t run in the background so it can’t open a local connection when the cloud goes offline) ---
**Author:** ![Gomerdoc](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gomerdoc/32/121596_2.png) [@Gomerdoc](https://community.homey.app/u/Gomerdoc)\ **Post date:** [January 24, 2026, 1:52pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/54 "2026-01-24T13:52:06Z")
(post deleted by author) ---
**Author:** ![Henk\_Bartels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_bartels/32/12762_2.png) [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)\ **Post date:** [January 24, 2026, 2:08pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/55 "2026-01-24T14:08:04Z")
Problem is SOLVED. Everything is working fine now!!! The problem was at a cloud provider. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 24, 2026, 2:08pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/56 "2026-01-24T14:08:18Z")
Yes, same here. It’s still a bit slower than usual, but that’s likely because everything is reconnecting ---
**Author:** ![Anoniemand](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anoniemand/32/120697_2.png) [@Anoniemand](https://community.homey.app/u/Anoniemand)\ **Post date:** [January 24, 2026, 2:11pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/57 "2026-01-24T14:11:36Z")
Yes indeed. Hopefully the cause can lead to some improvements together with some of the suggestions made earlier in this topic to improve local stability when cloud is temporarily unavailable. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 24, 2026, 2:16pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/58 "2026-01-24T14:16:28Z")
Seems to be related to AWS ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/c/ec550f415a4135deb7fa010b4f40b63cc3a98cb6.png) ---
**Author:** ![Jurek\_Chlebowski](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurek_chlebowski/32/111461_2.png) [@Jurek\_Chlebowski](https://community.homey.app/u/Jurek_Chlebowski)\ **Post date:** [January 24, 2026, 2:17pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/59 "2026-01-24T14:17:06Z")
Webhooks are not working, withings app is not working - I do not see this as “solved” ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 24, 2026, 2:17pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/60 "2026-01-24T14:17:39Z")
The Flow (webhook.homey.app) webhooks are working fine here. What type of webhook? [webhooks.athom.com](http://webhooks.athom.com) or webhook.homey.app? [Previous page](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915.md?page=2) [Next page](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915.md?page=4)