# \[Incident\] Service degraded - Integrations and API - 20260124T10h30 CET - Was: Homey Cloud is down **URL:** \ **Category:** Questions & Help\ **Tags:** incident\ **Created:** [January 24, 2026, 8:52am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915 "2026-01-24T08:52:28Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Henk\_Bartels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_bartels/32/12762_2.png) [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)\ **Post date:** [January 24, 2026, 10:03am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/21 "2026-01-24T10:03:14Z")
Everything that uses external things, like Google Assistent, Alexa does not work. Also the app is not working, but when go to the local ip address you can work!!! ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 24, 2026, 10:13am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/22 "2026-01-24T10:13:32Z")
The Google Home integration is also not working here, same for the web app (it says “Homey is offline”). The mobile app still works ---
**Author:** ![Henk\_Bartels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_bartels/32/12762_2.png) [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)\ **Post date:** [January 24, 2026, 10:20am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/23 "2026-01-24T10:20:00Z")
Mobile App is working again. When you want to use your PC of tablet, you have to go to your local IP Address to access it. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 24, 2026, 10:23am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/24 "2026-01-24T10:23:18Z")
> [@Henk\_Bartels](#): > > you have to go to your local IP Address to access it That doesn’t work on a Homey Pro 2019 though ---
**Author:** ![Henk\_Bartels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_bartels/32/12762_2.png) [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)\ **Post date:** [January 24, 2026, 10:37am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/25 "2026-01-24T10:37:15Z")
Here also. My HP 2019 can not be accessed throuh its IP address. Only via the App. The HP 2023 does work with the IP Address. We have to wait untill Athom repairs the problem. ---
**Author:** ![Danny\_Daniels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danny_daniels/32/80220_2.png) [@Danny\_Daniels](https://community.homey.app/u/Danny_Daniels)\ **Post date:** [January 24, 2026, 10:42am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/26 "2026-01-24T10:42:16Z")
HP 2023 Pro . Can not Login via local IP . ( Invalide Credentials ) ! ---
**Author:** ![Bob\_Mijwaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bob_mijwaard/32/11736_2.png) [@Bob\_Mijwaard](https://community.homey.app/u/Bob_Mijwaard)\ **Post date:** [January 24, 2026, 10:42am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/27 "2026-01-24T10:42:54Z")
same here ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 24, 2026, 10:43am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/28 "2026-01-24T10:43:36Z")
That means you haven’t created a local user. This can only be done in the my.homey.app site ---
**Author:** ![Danny\_Daniels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danny_daniels/32/80220_2.png) [@Danny\_Daniels](https://community.homey.app/u/Danny_Daniels)\ **Post date:** [January 24, 2026, 11:04am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/29 "2026-01-24T11:04:00Z")
Seems that the issue is not solved ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 24, 2026, 11:05am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/30 "2026-01-24T11:05:22Z")
It isn’t solved, the Google Home and Web App still don’t work here. ---
**Author:** ![Alex\_R](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_r/32/121550_2.png) [@Alex\_R](https://community.homey.app/u/Alex_R)\ **Post date:** [January 24, 2026, 11:11am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/31 "2026-01-24T11:11:35Z")
All my flows that use Chromecast app now show missing cards 😤 ![Screenshot 2026-01-24 at 22.10.21](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/9/e991f33ec90dc7fac8c9f84ee51aff9ef4761686.png) ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 24, 2026, 11:13am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/32 "2026-01-24T11:13:20Z")
That’s strange, the Chromecast app works locally so a cloud outage shouldn’t break Flows. Are you sure it’s caused by this outage? ---
**Author:** ![JayR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jayr/32/123348_2.png) [@JayR](https://community.homey.app/u/JayR)\ **Post date:** [January 24, 2026, 11:15am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/33 "2026-01-24T11:15:54Z")
I am not able to install any new app; Homey Pro says it’s disconnected. ---
**Author:** ![Alex\_R](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_r/32/121550_2.png) [@Alex\_R](https://community.homey.app/u/Alex_R)\ **Post date:** [January 24, 2026, 11:17am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/34 "2026-01-24T11:17:32Z")
I haven’t touched that particular flow for weeks as it worked just fine. The “Chromecast” app is also still installed. Strange issue indeed… I’ll try and restart the whole thing and see what happens. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 24, 2026, 11:17am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/35 "2026-01-24T11:17:38Z")
The web app is working again, the Google Home still says the devices are offline. ---
**Author:** ![Danny\_Daniels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danny_daniels/32/80220_2.png) [@Danny\_Daniels](https://community.homey.app/u/Danny_Daniels)\ **Post date:** [January 24, 2026, 11:28am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/36 "2026-01-24T11:28:39Z")
same here ---
**Author:** ![Henk\_Bartels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_bartels/32/12762_2.png) [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)\ **Post date:** [January 24, 2026, 11:34am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/37 "2026-01-24T11:34:09Z")
Try to restart the Chromecast App,…. ---
**Author:** ![Danny\_Daniels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danny_daniels/32/80220_2.png) [@Danny\_Daniels](https://community.homey.app/u/Danny_Daniels)\ **Post date:** [January 24, 2026, 11:36am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/38 "2026-01-24T11:36:49Z")
![Schermafbeelding 2026-01-24 123556](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/0/50002024ec2d6975f4f8ab00c76dabae76eac782.jpeg) ---
**Author:** ![Anoniemand](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anoniemand/32/120697_2.png) [@Anoniemand](https://community.homey.app/u/Anoniemand)\ **Post date:** [January 24, 2026, 12:01pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/39 "2026-01-24T12:01:06Z")
Last person left flow isnt working, reminder for me to try get the custom domain working (if that does not rely in the homey cloud) and / or create a fallback logic for it 🤔 ---
**Author:** ![Tvilling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tvilling/32/121678_2.png) [@Tvilling](https://community.homey.app/u/Tvilling)\ **Post date:** [January 24, 2026, 12:24pm UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/40 "2026-01-24T12:24:29Z")
Same issue here [Previous page](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915.md?page=1) [Next page](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915.md?page=3)