# \[Incident\] Service degraded - Integrations and API - 20260124T10h30 CET - Was: Homey Cloud is down **URL:** \ **Category:** Questions & Help\ **Tags:** incident\ **Created:** [January 24, 2026, 8:52am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915 "2026-01-24T08:52:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Henk\_Bartels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_bartels/32/12762_2.png) [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)\ **Post date:** [January 24, 2026, 8:52am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/1 "2026-01-24T08:52:28Z")
Hello, Since this morning Homey Cloud is down. I can not connect to homey Cloud and everything that is using the cloud connection, like Google Assistent does not work anymore. When trying to make a support ticket i also get an error 500, Server error… Anybody else with the same problems (my internet connection is fine) Henk ---
**Author:** ![Anoniemand](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anoniemand/32/120697_2.png) [@Anoniemand](https://community.homey.app/u/Anoniemand)\ **Post date:** [January 24, 2026, 8:54am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/2 "2026-01-24T08:54:36Z")
Yeah, was just about to post it, after verifying some local (firewall) stuff: > Homey [log][ManagerCloud] Connecting to [https://connect.homeypro.net](https://connect.homeypro.net) … > Homey [log][ManagerCloud] State: connecting > Homey [log][ManagerCloud] Connected. Handshaking… > Homey [log][ManagerCloud] State: handshaking > Homey [err][ManagerCloud] Handshake Error: Timeout after 10000ms > Homey [log][ManagerCloud] Waiting 423s before reconnecting… > Homey [log][ManagerCloud] State: disconnected > Homey [err][ManagerCloud] Connect Error: Timeout after 10000ms Also when trying to reach [Support | Homey](https://homey.app/nl-nl/support/) i get a 504 gateway timeout. Local is still working 🙏 ---
**Author:** ![Henk\_Bartels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_bartels/32/12762_2.png) [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)\ **Post date:** [January 24, 2026, 8:58am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/3 "2026-01-24T08:58:56Z")
Yes local is still working. But there is a serious problem at Homey. Also there ticket system does not work. The backups are not available…. But on the status page it says everything is working , also the cloud. But when looking in the settings, the cloud connection is down!!! ---
**Author:** ![Patrick\_Spadrille](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_spadrille/32/120160_2.png) [@Patrick\_Spadrille](https://community.homey.app/u/Patrick_Spadrille)\ **Post date:** [January 24, 2026, 9:06am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/4 "2026-01-24T09:06:52Z")
My two Homey pros have also stopped working, one is local and one is remote. I don’t understand why the fonctionnement of Homey depends on its servers. I had the impression that everything was working locally, but even my Homey which is local, isn’t working. ---
**Author:** ![Dutchbird](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dutchbird/32/151232_2.png) [@Dutchbird](https://community.homey.app/u/Dutchbird)\ **Post date:** [January 24, 2026, 9:08am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/5 "2026-01-24T09:08:33Z")
Yes, seems like something is down on the Homey side. Homey Pro is offline here. ---
**Author:** ![Anoniemand](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anoniemand/32/120697_2.png) [@Anoniemand](https://community.homey.app/u/Anoniemand)\ **Post date:** [January 24, 2026, 9:12am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/6 "2026-01-24T09:12:11Z")
I guess the monitor only checks if the connection works, the handshaking (what happens after the connection is failing). So monitoring could be improved on this one. > Test-NetConnection [connect.homeypro.net](http://connect.homeypro.net) -port 443 > > ComputerName : [connect.homeypro.net](http://connect.homeypro.net) > RemoteAddress : 34.248.250.25 > RemotePort : 443 > InterfaceAlias : Wi-Fi > SourceAddress : 192.168.1.102 > TcpTestSucceeded : **True** ---
**Author:** ![Corne\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/corne_s/32/79444_2.png) [@Corne\_S](https://community.homey.app/u/Corne_S)\ **Post date:** [January 24, 2026, 9:13am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/7 "2026-01-24T09:13:05Z")
I have the same issue. When trying to open my.homey.app i get the next message: ```auto {"code":500,"error":"server_error","error_description":"Something went wrong, please try again."} ``` ---
**Author:** ![Asterix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/asterix/32/45768_2.png) [@Asterix](https://community.homey.app/u/Asterix)\ **Post date:** [January 24, 2026, 9:16am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/8 "2026-01-24T09:16:15Z")
Same here, cloud is down, But everything runs locally on the Homey Pro. ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [January 24, 2026, 9:19am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/9 "2026-01-24T09:19:17Z")
According to Athom there is nothing wrong atm… @Emile? @Doekse? > **[Homey Status](https://status.homey.app/)** > > Welcome to Homey's home for real-time and historical data on system performance. ---
**Author:** ![Steve\_Nye](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/steve_nye/32/123396_2.png) [@Steve\_Nye](https://community.homey.app/u/Steve_Nye)\ **Post date:** [January 24, 2026, 9:20am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/10 "2026-01-24T09:20:04Z")
Dito I get exactly the same from my Mac, however my iPad connects fine. I thought this was a local solution and wasn’t expecting it to go down when the internet or cloud drops. ---
**Author:** ![Mitch\_Vallinga](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mitch_vallinga/32/79082_2.png) [@Mitch\_Vallinga](https://community.homey.app/u/Mitch_Vallinga)\ **Post date:** [January 24, 2026, 9:22am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/11 "2026-01-24T09:22:43Z")
Same here, Homey App store also down. For those having issues reaching their Homey Pro through the app: access via IP address (local) still works ---
**Author:** ![Danny\_Daniels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danny_daniels/32/80220_2.png) [@Danny\_Daniels](https://community.homey.app/u/Danny_Daniels)\ **Post date:** [January 24, 2026, 9:30am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/12 "2026-01-24T09:30:26Z")
Same Issue ---
**Author:** ![TomBoz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tomboz/32/19466_2.png) [@TomBoz](https://community.homey.app/u/TomBoz)\ **Post date:** [January 24, 2026, 9:30am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/13 "2026-01-24T09:30:30Z")
Does this also counts for push-messages? I don’t receive them anymore, the flow gives me a “disconnected” error? ---
**Author:** ![TomBoz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tomboz/32/19466_2.png) [@TomBoz](https://community.homey.app/u/TomBoz)\ **Post date:** [January 24, 2026, 9:31am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/14 "2026-01-24T09:31:28Z")
And now I received a message from Homey, Push is down. #itsnotme. 🙂 ---
**Author:** ![Kate\_Bevan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kate_bevan/32/144348_2.png) [@Kate\_Bevan](https://community.homey.app/u/Kate_Bevan)\ **Post date:** [January 24, 2026, 9:44am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/15 "2026-01-24T09:44:05Z")
I just tried to log in to the forum on another device to join this thread and got an authentication error. The Android app is also failing to connect to devices, but I can control devices via the web app. Homey status page still says everything is hunky dory … ---
**Author:** ![Roger\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roger_k/32/79682_2.png) [@Roger\_K](https://community.homey.app/u/Roger_K)\ **Post date:** [January 24, 2026, 9:46am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/16 "2026-01-24T09:46:26Z")
Alexa Homey Skill doesn’t work either ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [January 24, 2026, 9:47am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/17 "2026-01-24T09:47:52Z")
> [@Kate\_Bevan](#): > > Homey status page still says everything is hunky dory … Actually it says ‘Service Degraded’: [https://status.homey.app/](https://status.homey.app/) ![IMG_2423](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/3/83e633c165865beac845fda3cbb53e317e6ee167.jpeg) ---
**Author:** ![Kate\_Bevan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kate_bevan/32/144348_2.png) [@Kate\_Bevan](https://community.homey.app/u/Kate_Bevan)\ **Post date:** [January 24, 2026, 9:49am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/18 "2026-01-24T09:49:59Z")
That’s obviously changed in the past couple of moments, as I checked just before I posted. Glad they’ve updated the status. ---
**Author:** ![Amersfoort](https://avatars.discourse-cdn.com/v4/letter/a/94ad74/32.png) [@Amersfoort](https://community.homey.app/u/Amersfoort)\ **Post date:** [January 24, 2026, 9:53am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/19 "2026-01-24T09:53:20Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/6/067720abf6cb9e7ad5d2b7e5d86eb06af9436298.png) ---
**Author:** ![Marcel\_Visser](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_visser/32/66024_2.png) [@Marcel\_Visser](https://community.homey.app/u/Marcel_Visser)\ **Post date:** [January 24, 2026, 10:01am UTC](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/20 "2026-01-24T10:01:02Z")
Nest also not working. Is that also because of this problem? [Next page](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915.md?page=2)