# Impossible to connect **URL:** \ **Category:** Apps\ **Tags:** app, homey-pro\ **Created:** [April 27, 2026, 12:00pm UTC](https://community.homey.app/t/impossible-to-connect/154257 "2026-04-27T12:00:21Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Yvan\_SALAUN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yvan_salaun/32/123647_2.png) [@Yvan\_SALAUN](https://community.homey.app/u/Yvan_SALAUN)\ **Post date:** [April 27, 2026, 12:00pm UTC](https://community.homey.app/t/impossible-to-connect/154257/1 "2026-04-27T12:00:21Z")
Hi, Tried to connect but when I populate my credentials the system stops after the password =\> error message as follows: ‘There was a problem - Enter a valid email or mobile number’ I’m sure what I entered was/is correct. So can someone help please? ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [April 27, 2026, 12:24pm UTC](https://community.homey.app/t/impossible-to-connect/154257/2 "2026-04-27T12:24:59Z")
> [@Yvan\_SALAUN](#): > > Tried to connect From which system to which system, using which application? ---
**Author:** ![Borssie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/borssie/32/120230_2.png) [@Borssie](https://community.homey.app/u/Borssie)\ **Post date:** [May 4, 2026, 3:17am UTC](https://community.homey.app/t/impossible-to-connect/154257/3 "2026-05-04T03:17:36Z")
@Yvan_SALAUN This doesn’t help at all… please tell us which system you’re referring to in order for us to help you ---
**Author:** ![Yvan\_SALAUN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yvan_salaun/32/123647_2.png) [@Yvan\_SALAUN](https://community.homey.app/u/Yvan_SALAUN)\ **Post date:** [May 4, 2026, 6:49am UTC](https://community.homey.app/t/impossible-to-connect/154257/4 "2026-05-04T06:49:32Z")
Hi, @borssie @Rmb It might not help but when I wrote the message I was on the topic related to my question… sorry for this but I’m not familiar with the forum as I’m a newcomer It looks I made a mistake raising a new topic So to get back on the subject: the system remains idle with the error message previously shown despite I filled in the correct information in Alexa application for Homey Pro Cannot access it through my Homey box I did it from my mobile phone and from my computer: on my computer the system is Google Chrome I can add a snapshot if required ---
**Author:** ![Borssie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/borssie/32/120230_2.png) [@Borssie](https://community.homey.app/u/Borssie)\ **Post date:** [May 7, 2026, 7:46am UTC](https://community.homey.app/t/impossible-to-connect/154257/5 "2026-05-07T07:46:32Z")
I see! No problem at all… It all makes more sense to know where you’re talking about. So we can help you as much as possible. Since you’re refering that there is a topic for your specific question/devices, I would advise you to ask the question over there and close this topic start (mark as resolved) so it is easier to find your answers in the other specific topic Hope that helps! Also, welcome to this community and have fun with in the Homey world. Hopefully your specific question will be answered shorty ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [May 7, 2026, 7:58am UTC](https://community.homey.app/t/impossible-to-connect/154257/6 "2026-05-07T07:58:28Z")
It looks like the owner of the topic can click on the pencil at the end of the title of the topic and change the category of the topic. ---
**Author:** ![Yvan\_SALAUN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yvan_salaun/32/123647_2.png) [@Yvan\_SALAUN](https://community.homey.app/u/Yvan_SALAUN)\ **Post date:** [August 18, 2026, 5:40pm UTC](https://community.homey.app/t/impossible-to-connect/154257/7 "2026-08-18T17:40:12Z")
Done it I’ve stopped using the Alexa application that was causing me trouble and switched to another one called ‘Amazon Echo’. With this one it’s ok. Can someone help me to close this thread please? It’s useless actually