# Ikea vey slow responses **URL:** \ **Category:** Questions & Help\ **Created:** [January 30, 2025, 5:02pm UTC](https://community.homey.app/t/ikea-vey-slow-responses/129311 "2025-01-30T17:02:02Z")\ **Posts on this page:** 12\ **Page:** 2
**Author:** ![larspalmqvistdk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/larspalmqvistdk/32/61333_2.png) [@larspalmqvistdk](https://community.homey.app/u/larspalmqvistdk)\ **Post date:** [February 2, 2025, 8:27am UTC](https://community.homey.app/t/ikea-vey-slow-responses/129311/21 "2025-02-02T08:27:23Z")
I think the 2.4g on homey is channel 25. it dosent sound right that the homey channel is 25, it sound a bit high but havent daared to move it, still again as i remember it when i added hue directly is that it is only ikea which seem to be a problem. and yes moving the same bulps back to ikea hub makes them respond immediately again. Lars ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [February 2, 2025, 9:13am UTC](https://community.homey.app/t/ikea-vey-slow-responses/129311/22 "2025-02-02T09:13:02Z")
> [@larspalmqvistdk](#): > > I have tried to group them in group app version 3.2.4 no difference > [@Homey Pro 2023 Zigbee performance issue](https://community.homey.app/t/homey-pro-2023-zigbee-performance-issue/114449/9): > > This isn’t a Zigbee issue but a Homey issue: Homey simply cannot send commands to multiple devices at the same time without some random commands getting lost. This has been an issue for years now, so we have to assume it cannot be fixed. You can try using an app like [\< group \>](https://homey.app/a/com.swttt.devicegroups/) to work around the problem, as that has the option to introduce delays in between the commands when controlling multiple devices. Which group type have you used ? Also when you control that single bulb, is it also responding after 2-3 sec ? > [@larspalmqvistdk](#): > > I think the 2.4g on homey is channel 25. it dosent sound right that the homey channel is 25 Do you mean Zigbee channel, not 2.4 GHz Wifi channel… based on your screenshot there is no interference. ![obrazek](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/1/814b4e75723cd3e0feebddfe4e7109df03e7fde5.png) Do not play with Zigbee channel, you would mostly end up with manual repair of all lights. ---
**Author:** ![larspalmqvistdk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/larspalmqvistdk/32/61333_2.png) [@larspalmqvistdk](https://community.homey.app/u/larspalmqvistdk)\ **Post date:** [February 2, 2025, 6:13pm UTC](https://community.homey.app/t/ikea-vey-slow-responses/129311/23 "2025-02-02T18:13:23Z")
they are right now group in the homey tree and have tried the group ap no difference. ---
**Author:** ![pjotr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pjotr/32/83052_2.png) [@pjotr](https://community.homey.app/u/pjotr)\ **Post date:** [February 4, 2025, 2:52pm UTC](https://community.homey.app/t/ikea-vey-slow-responses/129311/24 "2025-02-04T14:52:18Z")
Isn’t this topic the trouble with Homey these days? The all easy solution for all brands/protocols suddenly isn’t? Following different threads I can see questions popping up of all kinds. Just the fact that You have to ask basic questions in a forum should send a signal to Homey. We are not all experts, Homey was the way to go but nowadays it seems that almost every configuration ends up in threads in this forum. Saying this the forum and You experts that help us, no experts, to get things working so keep up the good work. Maybe it is just me having a bad day. ---
**Author:** ![Craig\_Engel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/craig_engel/32/83355_2.png) [@Craig\_Engel](https://community.homey.app/u/Craig_Engel)\ **Post date:** [February 5, 2025, 3:38am UTC](https://community.homey.app/t/ikea-vey-slow-responses/129311/25 "2025-02-05T03:38:11Z")
I had a very similar problem. I used the developer’s tools to verify everything was communicating properly. I shut everything down overnight. Powered it all back up and waited like a half hour. Everything works great. 1. verify paths in developers’ tools. This will identify slow connections. 2. If you find a slow connection see if a zigbee repeater will solve the problem. 3. You can try powering down one controller at a time to see if it’s a bad controller. 4. Power them all down and bring them up one at a time. See if you can find the culprit that way. 5. Use groups. Group in 3’s and see if one of the groups causes the problem. Homey support tin the US does not exist. LG bought 80% so it might get better? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/0/50ca3f77116de54e6c864ec62d90a8898fceb77c.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/2/f23d80bfebb3a338897948f1117ccbe93a1bef99.jpeg) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 5, 2025, 9:55pm UTC](https://community.homey.app/t/ikea-vey-slow-responses/129311/26 "2025-02-05T21:55:34Z")
> [@Craig\_Engel](#): > > Homey support tin the US does not exist Just curious, Graig, but what do you mean by that? US customers actively getting ignored by Athom support? ---
**Author:** ![Craig\_Engel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/craig_engel/32/83355_2.png) [@Craig\_Engel](https://community.homey.app/u/Craig_Engel)\ **Post date:** [February 5, 2025, 10:53pm UTC](https://community.homey.app/t/ikea-vey-slow-responses/129311/27 "2025-02-05T22:53:10Z")
I have submitted various support requests and many have gone unanswered. One came back three weeks later asking if it was still an issue. Most are general no responses. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 6, 2025, 2:33am UTC](https://community.homey.app/t/ikea-vey-slow-responses/129311/28 "2025-02-06T02:33:49Z")
> [@Craig\_Engel](#): > > Homey support tin the US does not exist. In a global economy the support can handle it globally. Like there is also only one Homey Community only separated or optimized by language preferences. For what I heard a part of the support is having a backlog of a couple of weeks before handling or answering. But others are still faster answered. ---
**Author:** ![Craig\_Engel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/craig_engel/32/83355_2.png) [@Craig\_Engel](https://community.homey.app/u/Craig_Engel)\ **Post date:** [February 6, 2025, 3:10am UTC](https://community.homey.app/t/ikea-vey-slow-responses/129311/29 "2025-02-06T03:10:41Z")
Homey’s a good product, but the support is nonexistent in the US. Maybe LG will hire some help. I cannot recommend Homey to end users because of the support issue. ---
**Author:** ![Craig\_Engel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/craig_engel/32/83355_2.png) [@Craig\_Engel](https://community.homey.app/u/Craig_Engel)\ **Post date:** [February 6, 2025, 3:13am UTC](https://community.homey.app/t/ikea-vey-slow-responses/129311/30 "2025-02-06T03:13:31Z")
I have groups of lights that perform well. ---
**Author:** ![jevel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jevel/32/179399_2.png) [@jevel](https://community.homey.app/u/jevel)\ **Post date:** [October 16, 2026, 7:10pm UTC](https://community.homey.app/t/ikea-vey-slow-responses/129311/31 "2026-10-16T19:10:45Z")
Sorry to resurrect this, but did anyone get this sorted? My Ikea hub kept crashing, so I “upgraded” to an Atom Homey Pro 2026 only to find this issue. The response is terribly slow and the Trådfri remote simply doesn’t work most of the times it is pressed. If I test the software button in the web app it works every time. As with OP there was no problems at all with original setup for years until the hub started failing. Things I’ve done to try to fix the issue: - Move all WiFi out of the channel space of the Zigbee channel in use. - Reset and paired all units again. - Reset and set up Ikea hub again only to find that it still works as expected. Saw a tip about disconnecting controller over night and see if that sorts things. Will try that next. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 17, 2026, 12:52pm UTC](https://community.homey.app/t/ikea-vey-slow-responses/129311/32 "2026-10-17T12:52:51Z")
In several cases a Pro 2026 needed a factory reset to improve eg. weird Zigbee issues. You’d best use the cloud backup feature in advance to backup your configuration, and to restore it afterwards. (Unlike the cloud backup system, the USB Offline backup system creates a 1:1 copy of your system, which makes a factory reset useless when you restore such a backup). [Previous page](https://community.homey.app/t/ikea-vey-slow-responses/129311.md?page=1)