# Ikea control socket won’t connect **URL:** \ **Category:** Questions & Help\ **Created:** [September 16, 2019, 3:40pm UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196 "2019-09-16T15:40:37Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Bluesy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bluesy/32/13281_2.png) [@Bluesy](https://community.homey.app/u/Bluesy)\ **Post date:** [September 16, 2019, 3:40pm UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/1 "2019-09-16T15:40:37Z")
I got an ikea tradfri control socket, I tried to connect it several times, one time it homey saw it, but didn’t finish the install, since then Homey has not been able to see it. Does anyone have tricks for this? I have homey 2cm away from it, but still no luck. ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [September 16, 2019, 3:48pm UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/2 "2019-09-16T15:48:02Z")
Did u try to [reset](https://community.homey.app/t/reset-your-device-before-adding-it-to-homey/8924) it? ---
**Author:** ![Bluesy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bluesy/32/13281_2.png) [@Bluesy](https://community.homey.app/u/Bluesy)\ **Post date:** [September 16, 2019, 4:59pm UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/3 "2019-09-16T16:59:31Z")
I hold the button for 10 seconds, that’s the only reset I know about ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [September 16, 2019, 5:05pm UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/4 "2019-09-16T17:05:35Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/8/899bc7863221dcc018128f27d820eab496f98714.jpeg) ---
**Author:** ![Bluesy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bluesy/32/13281_2.png) [@Bluesy](https://community.homey.app/u/Bluesy)\ **Post date:** [September 16, 2019, 6:13pm UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/5 "2019-09-16T18:13:51Z")
That doesn’t work either, I tried it, and then tried to install it on homey, but no luck. Homey have been restartet and without power for some time, but also no luck ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [September 16, 2019, 6:47pm UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/6 "2019-09-16T18:47:52Z")
Seems like u need to push hard , did u get any feedback from the device after the reset? ---
**Author:** ![Bluesy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bluesy/32/13281_2.png) [@Bluesy](https://community.homey.app/u/Bluesy)\ **Post date:** [September 17, 2019, 3:53am UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/7 "2019-09-17T03:53:36Z")
Yes I both got the click sound and the led flashing. This is also why it is strange, im considering trying one of their range extenders, its cheap, and might work better, since they are a new product. I allso removed some Zigbee devices to stay below the max 20 battery operated pr. power operated unit ---
**Author:** ![Igy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/igy/32/22144_2.png) [@Igy](https://community.homey.app/u/Igy)\ **Post date:** [September 17, 2019, 7:27am UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/8 "2019-09-17T07:27:19Z")
How far is the socket from Homey when you pair it? ---
**Author:** ![Bluesy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bluesy/32/13281_2.png) [@Bluesy](https://community.homey.app/u/Bluesy)\ **Post date:** [September 17, 2019, 7:39am UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/9 "2019-09-17T07:39:12Z")
I have tried 1, 5, 10 cm and even 1 meter, but still no luck, it is very strange, mostly because one time it “almost” happened, except it never finished the installation. ---
**Author:** ![johan\_bendz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_bendz/32/10344_2.png) [@johan\_bendz](https://community.homey.app/u/johan_bendz)\ **Post date:** [September 18, 2019, 9:10am UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/10 "2019-09-18T09:10:43Z")
Is the device listed here: [https://developer.athom.com/tools/zigbee](https://developer.athom.com/tools/zigbee) ? If not, can you make an IKEA button connect to it? ---
**Author:** ![Bluesy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bluesy/32/13281_2.png) [@Bluesy](https://community.homey.app/u/Bluesy)\ **Post date:** [September 18, 2019, 10:18am UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/11 "2019-09-18T10:18:27Z")
i don’t have one of the buttons, but im starting to think that my homey has some problems, I delete some Zigbee devices, but now it won’t install new ones, so im doing another PTP ---
**Author:** ![Bluesy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bluesy/32/13281_2.png) [@Bluesy](https://community.homey.app/u/Bluesy)\ **Post date:** [September 18, 2019, 12:31pm UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/12 "2019-09-18T12:31:22Z")
Now I have tried Ikea Trådfri control plug and the range extender, several Xiaomi devices, and nothing can install on the Homey, even with reinstallation of the software for them and restarting the Homey and PTP for 1 hour. Is Zigbee reset the only way then? ---
**Author:** ![Bluesy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bluesy/32/13281_2.png) [@Bluesy](https://community.homey.app/u/Bluesy)\ **Post date:** [September 18, 2019, 1:11pm UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/13 "2019-09-18T13:11:08Z")
reinstalling the software for Ikea and Xiaomi was a bad idea, I lost all the connections, so might just have to try a Zigbee reset anyway, since nothing is connected ---
**Author:** ![johan\_bendz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_bendz/32/10344_2.png) [@johan\_bendz](https://community.homey.app/u/johan_bendz)\ **Post date:** [September 18, 2019, 2:11pm UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/14 "2019-09-18T14:11:14Z")
Sound like a good start if all already is messed up. I think you should start a support request with Athom too. > **[Submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request)** > > If you are encountering problems and need support, you can request support via our support desk. > Make sure you provide as much information as possible, this will help the support team troubleshoot ... ---
**Author:** ![Bluesy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bluesy/32/13281_2.png) [@Bluesy](https://community.homey.app/u/Bluesy)\ **Post date:** [September 18, 2019, 3:02pm UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/15 "2019-09-18T15:02:02Z")
I have send a support ticket to Homey, reset of Zigbee network gives “Could not reset Zigbee: EBADF: bad file description, close: EBADF: bad file description, close" as en error, so that doesn’t work either, so either there’s a bug, or I did something really bad to my Homey trying to fix the problems ---
**Author:** ![Snippem](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/snippem/32/12631_2.png) [@Snippem](https://community.homey.app/u/Snippem)\ **Post date:** [September 18, 2019, 3:57pm UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/16 "2019-09-18T15:57:23Z")
This message is normal or at least I had it to when resetting the ZigBee network. But it indeed resets the network. The problems with adding and removing devices is due to the limitations on the ZigBee part of homey. This applies to the device not reachable messages. But as discussed many times the bug ZigBee update should fix a lot of problems. ---
**Author:** ![Bluesy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bluesy/32/13281_2.png) [@Bluesy](https://community.homey.app/u/Bluesy)\ **Post date:** [September 19, 2019, 6:53am UTC](https://community.homey.app/t/ikea-control-socket-won-t-connect/18196/17 "2019-09-19T06:53:02Z")
Reset Zigbee network, even though it gave an error Uninstalled Ikea and Xiaomi apps, rebooted, installed them again and PTP overnight. Now im all the sudden able to add devices again, even the 2 Ikea devices, some of the Xiaomi just need to have the battery removed for a minute, so im on to the big rebuild operation, but it looks promising.