# Ikea app cant add devices, error with exclamation mark

**URL:** <https://community.homey.app/t/ikea-app-cant-add-devices-error-with-exclamation-mark/16197>\
**Category:** Apps\
**Created:** [July 30, 2019, 8:10am UTC](https://community.homey.app/t/ikea-app-cant-add-devices-error-with-exclamation-mark/16197 "2019-07-30T08:10:05Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Stephan23](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stephan23/32/12919_2.png) [@Stephan23](https://community.homey.app/u/Stephan23)\
**Post date:** [July 30, 2019, 8:10am UTC](https://community.homey.app/t/ikea-app-cant-add-devices-error-with-exclamation-mark/16197/1 "2019-07-30T08:10:05Z")

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Since a few weeks i cant add Ikea devices.  
See added image.

Reinstallation of the Ikea app or a hard reboot does not solve the problem. Has anyone else had this problem?

 ![20190730_100923](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/c/cfa63bfd9e242bc49604f74f1315acd45dcc691d.jpeg)

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**Author:** ![anon2681894](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@anon2681894](https://community.homey.app/u/anon2681894)\
**Post date:** [July 30, 2019, 8:37am UTC](https://community.homey.app/t/ikea-app-cant-add-devices-error-with-exclamation-mark/16197/2 "2019-07-30T08:37:34Z")

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what firmware version are you on ??

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<div class="post-metadata">

**Author:** ![Stephan23](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stephan23/32/12919_2.png) [@Stephan23](https://community.homey.app/u/Stephan23)\
**Post date:** [July 30, 2019, 9:29am UTC](https://community.homey.app/t/ikea-app-cant-add-devices-error-with-exclamation-mark/16197/3 "2019-07-30T09:29:28Z")

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Thanks for your reaction.

I’m on 2.4.1. Had the problem already since 2.3.0.

(Hardware is a Early 2019 Homey)

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**Author:** ![anon2681894](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@anon2681894](https://community.homey.app/u/anon2681894)\
**Post date:** [July 30, 2019, 10:04am UTC](https://community.homey.app/t/ikea-app-cant-add-devices-error-with-exclamation-mark/16197/4 "2019-07-30T10:04:26Z")

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Try updating to 2.5.0  
And check if your homey app is up to date

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<div class="post-metadata">

**Author:** ![Stephan23](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stephan23/32/12919_2.png) [@Stephan23](https://community.homey.app/u/Stephan23)\
**Post date:** [July 30, 2019, 10:38am UTC](https://community.homey.app/t/ikea-app-cant-add-devices-error-with-exclamation-mark/16197/5 "2019-07-30T10:38:10Z")

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Updated to 2.5.0.  
App is now up to date (actually bit ashamed I didnt check that before, thanks)…

Anyhow, same problem, even after reboot.

Thanks in advance.

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<div class="post-metadata">

**Author:** ![anon2681894](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@anon2681894](https://community.homey.app/u/anon2681894)\
**Post date:** [July 30, 2019, 10:41am UTC](https://community.homey.app/t/ikea-app-cant-add-devices-error-with-exclamation-mark/16197/6 "2019-07-30T10:41:56Z")

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2.5.0 has a new way of ‘starting’ Zigbee . it can take up to 20 minutes until Zigbee is completely fired up… Can you check after ±30 min if the issue is still there??

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<div class="post-metadata">

**Author:** ![Stephan23](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stephan23/32/12919_2.png) [@Stephan23](https://community.homey.app/u/Stephan23)\
**Post date:** [July 30, 2019, 11:16am UTC](https://community.homey.app/t/ikea-app-cant-add-devices-error-with-exclamation-mark/16197/7 "2019-07-30T11:16:26Z")

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Waited for 25 minutes and the problem seemes to be solved!

Thanks so much for the help! Made my day!