# I no longer have access to Homey **URL:** \ **Category:** Questions & Help\ **Created:** [November 12, 2022, 11:38am UTC](https://community.homey.app/t/i-no-longer-have-access-to-homey/72077 "2022-11-12T11:38:27Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Thierry\_Sabatier](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thierry_sabatier/32/33929_2.png) [@Thierry\_Sabatier](https://community.homey.app/u/Thierry_Sabatier)\ **Post date:** [November 12, 2022, 11:38am UTC](https://community.homey.app/t/i-no-longer-have-access-to-homey/72077/1 "2022-11-12T11:38:27Z")
My Homey is permanently offline. The problem for some time was more and more frequent but I managed to solve it by unplugging Homey then plugging it back in again. but this time impossible I am still disconnected and I no longer have access to Homey. Homey is right next to the internet box, the wifi works perfectly, I restarted my android phone several times. Apparently Homey continues to work since the shutters close in the evening and open in the morning. But I no longer have access to Homey. For information I changed the power supply of Homey. ![Screenshot_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/a/aa9db2c388258ebc350615ec4676ca93351a7e53.jpeg) ---
**Author:** ![Slof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/slof/32/1318_2.png) [@Slof](https://community.homey.app/u/Slof)\ **Post date:** [November 12, 2022, 1:58pm UTC](https://community.homey.app/t/i-no-longer-have-access-to-homey/72077/2 "2022-11-12T13:58:03Z")
Try a factory reset with the option to keep you’re data. That did the trick a my side. ---
**Author:** ![Thierry\_Sabatier](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thierry_sabatier/32/33929_2.png) [@Thierry\_Sabatier](https://community.homey.app/u/Thierry_Sabatier)\ **Post date:** [November 12, 2022, 2:12pm UTC](https://community.homey.app/t/i-no-longer-have-access-to-homey/72077/3 "2022-11-12T14:12:57Z")
thank you, but how do you want me to do a “factory reset” since I can’t access Homey? ! ---
**Author:** ![HansieNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hansienl/32/10634_2.png) [@HansieNL](https://community.homey.app/u/HansieNL)\ **Post date:** [November 12, 2022, 2:25pm UTC](https://community.homey.app/t/i-no-longer-have-access-to-homey/72077/4 "2022-11-12T14:25:35Z")
Just hold homey upside down [Restarting Homey Pro to Recovery Mode](https://support.homey.app/hc/en-us/articles/360012077534-Restarting-Homey-Pro-to-Recovery-Mode) ---
**Author:** ![Slof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/slof/32/1318_2.png) [@Slof](https://community.homey.app/u/Slof)\ **Post date:** [November 12, 2022, 2:38pm UTC](https://community.homey.app/t/i-no-longer-have-access-to-homey/72077/5 "2022-11-12T14:38:41Z")
Indeed but use Firefox as exploder on the PC and press ALT after language selection for the option to keep the data ---
**Author:** ![Thierry\_Sabatier](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thierry_sabatier/32/33929_2.png) [@Thierry\_Sabatier](https://community.homey.app/u/Thierry_Sabatier)\ **Post date:** [November 12, 2022, 2:45pm UTC](https://community.homey.app/t/i-no-longer-have-access-to-homey/72077/6 "2022-11-12T14:45:22Z")
on which Homey webpage? and with chrome or edge? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 12, 2022, 3:37pm UTC](https://community.homey.app/t/i-no-longer-have-access-to-homey/72077/7 "2022-11-12T15:37:38Z")
it can be done with the mobile app nowadays > [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222): > > This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no… But probably you’ll just have to adjust your wifi gear; Homey’s wifi chip still lives in 1995: > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… Also, (an) app(s) which uses over 80MB’s ‘chokes’ Homey’s wifi somehow. When you’re connected, check Insights for ‘misbehaving’ apps ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [November 12, 2022, 8:28pm UTC](https://community.homey.app/t/i-no-longer-have-access-to-homey/72077/8 "2022-11-12T20:28:44Z")
When I updated my Homey a few weeks ago, I also couldn’t get Homey and the wifi to connect. I rebooted Homey, rebooted the router but nothing helped. I then turned off the 5GHz wifi, restarted Homey and I had connectivity again. Turned the 5GHz back on and Homey is working again with no problems. Both wifi channels have a different SSID ---
**Author:** ![Thierry\_Sabatier](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thierry_sabatier/32/33929_2.png) [@Thierry\_Sabatier](https://community.homey.app/u/Thierry_Sabatier)\ **Post date:** [November 16, 2022, 11:43am UTC](https://community.homey.app/t/i-no-longer-have-access-to-homey/72077/9 "2022-11-16T11:43:51Z")
Hello, after an email exchange with support, I unplugged Homey, rebooted the router, waited a few more minutes and plugged Homey back in and it works !!