# I cannot add a family member on my iPad

**URL:** <https://community.homey.app/t/i-cannot-add-a-family-member-on-my-ipad/61526>\
**Category:** Questions & Help\
**Created:** [March 10, 2022, 6:09am UTC](https://community.homey.app/t/i-cannot-add-a-family-member-on-my-ipad/61526 "2022-03-10T06:09:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ChrisG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chrisg/32/8825_2.png) [@ChrisG](https://community.homey.app/u/ChrisG)\
**Post date:** [March 10, 2022, 6:09am UTC](https://community.homey.app/t/i-cannot-add-a-family-member-on-my-ipad/61526/1 "2022-03-10T06:09:43Z")

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After what feels like 100 attempts, I am at a loss. I want to create a user account on my iPad (15.3.1) for our cleaning lady via Settings \> Family \> +, so that homey can control her presence.

The only problem is that the way given by Athom, requires a homey-app for whatever reason (it’s already installed) and I haven’t found a way to bypass it. Because when I open the generated link, I get a page with a Homey logo, and a link to the Apple App store and Google Play, and nothing else. However, the app is already installed, but for some reason the “invitation” does not get that !😕!

I have already tried it with the Safari, Brave and Firefox browser, unfortunately always with the same negative result …

Question, does anyone have a solution to the problem or is there another way to create a family member ?

Chris

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**Author:** ![FKey](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkey/32/14793_2.png) [@FKey](https://community.homey.app/u/FKey)\
**Post date:** [March 10, 2022, 5:07pm UTC](https://community.homey.app/t/i-cannot-add-a-family-member-on-my-ipad/61526/2 "2022-03-10T17:07:16Z")

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Did you log in as a “owner”? Only the owner can add family members.

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**Author:** ![ChrisG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chrisg/32/8825_2.png) [@ChrisG](https://community.homey.app/u/ChrisG)\
**Post date:** [March 10, 2022, 7:37pm UTC](https://community.homey.app/t/i-cannot-add-a-family-member-on-my-ipad/61526/3 "2022-03-10T19:37:11Z")

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**Yes** and in the meantime I found a solution that let’s say “it works”.

1. iPad-1 \> Log out on Homey-App
2. iPad-1 \> Delete Homey-App
3. iPad-2 \> Homey-App \> Settings \> Family \> + \> Open Member
4. iPad-2 \> Send link via AirDrop to iPad-1
5. iPad-1 \> Open AirDrop link
6. iPad-1 \> Download Homey-App and create account
7. iPad-1 \> Uninstall Homey-App and install again
8. iPad-1 \> Login as admin/owner again
9. \*\*\* Ready funny \*\*\*

(Sorry, this is a quick translation with [deepl.com](http://deepl.com))

Original German topic:

> [@Wie kann ich ein Familien-Mitglied (ohne Homey-App) hinzufügen](https://community.homey.app/t/wie-kann-ich-ein-familien-mitglied-ohne-homey-app-hinzufugen/61518/10):
>
> Jubel, es hat funktioniert, ob das der offizielle/gedachte Weg ist, sei dahingestellt: iPad-1 \> Auf Homey-App ausloggen iPad-1 \> Homey-App löschen iPad-2 \> Homey-App \> Einstellungen \> Familie \> + \> Member eröffnen iPad-2 \> Link via AirDrop an iPad-1 senden iPad-1 \> AirDrop Link öffnen iPad-1 \> Homey-App laden und Konto einrichten iPad-1 \> Homey-App deinstallieren und wieder installieren iPad-1 \> Wieder als Admin einloggen \*\*\* Fertig lustig \*\*\* Ich weiss nicht, wer sich diesen Workflow ausgeda…