# \[HowTo\] Homey Pro (Early 2023) - Migrating from Homey (Pro) (Early 2016-2019) **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro, homey-pro-2023\ **Created:** [March 11, 2023, 3:49pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516 "2023-03-11T15:49:10Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![wesley\_w](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wesley_w/32/10127_2.png) [@wesley\_w](https://community.homey.app/u/wesley_w)\ **Post date:** [March 11, 2023, 9:11pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/22 "2023-03-11T21:11:20Z")
Working all day… moving all my Zigbee devices from deconz tot Homey. I have more that 5 routers throughout the house. Pairing is ok… sometimes it will take several tries, but eventually they pair. To be honest… now I remember why I switch to deconz. The Zigbee of Homey is just as it was in the old days. I was hoping the new chip bla bla would be better in controlling the network, but as usual a proper mesh is not created. Thus now, several sensors are not reporing any value or motion sensors stay triggerd or are not triggerd at all… day lost and will wait another day before i will revert back to Deconz… (never missed a sensor value) i need to add some more but not when the network is so unstable. Yes the new Homey Pro 2023 is in middle of the living room. ![2023-03-11 22_11_57-Homey Developer Tools](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/1/b1478440276e309a5809cdfe9816c47c8d0dac43.png) ---
**Author:** ![Anders\_Gregow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_gregow/32/61721_2.png) [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\ **Post date:** [March 11, 2023, 9:24pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/23 "2023-03-11T21:24:12Z")
I read in the mail from Athom that the there is a bug with the ethernet. If you have set up WiFi and later plug in the ethernet it will use both. I think this will make the network confused, and thus slow. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 12, 2023, 2:30am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/24 "2023-03-12T02:30:27Z")
That’s odd, while on my white ball Homey, Ikea and Aqara also did not mix well, resulting in non-reporting sensors. ---
**Author:** ![Peter\_Post](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_post/32/276_2.png) [@Peter\_Post](https://community.homey.app/u/Peter_Post)\ **Post date:** [March 12, 2023, 4:16am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/25 "2023-03-12T04:16:05Z")
I’ve got the same issue. Not getting my flows back from homey pro 2016. But the folders (flows) did backup. Also the advanced Flow did return on my new homey. The normal flows are gone. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 12, 2023, 7:20am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/26 "2023-03-12T07:20:01Z")
> [@Anders\_Gregow](#): > > I think this will make the network confused, and thus slow. That’s not how it works, it’s not a big problem that both interfaces are up at the same time. My guess is an issue with cabling, or with the switch/router it’s connected to, or the ethernet adapter getting stuck at 100Mbps instead of 1Gbps (which happened to me once during testing too). ---
**Author:** ![Anders\_Gregow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_gregow/32/61721_2.png) [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\ **Post date:** [March 12, 2023, 7:24am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/27 "2023-03-12T07:24:29Z")
> [@robertklep](#): > > That’s not how it works, it’s not a big problem that both interfaces are up at the same time. Yeah, I know. Normally it should work with two or more interfaces but if the Homey sends some packets on WiFi and some on ethernet, to the same destination, they will originate from different IP addresses and might cause problems. But, as you state, should normally not be any problem. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 12, 2023, 7:27am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/28 "2023-03-12T07:27:11Z")
> [@Anders\_Gregow](#): > > Normally it should work with two or more interfaces but if the Homey sends some packets on WiFi and some on ethernet, to the same destination, they will originate from different IP addresses and might cause problems. That’s still not how it works, the Ethernet interface has a higher priority and will route _all_ packets. I have both Ethernet and WiFi active: ```auto Server: KPN - Amsterdam (id: 26996) ISP: KPN Idle Latency: 2.88 ms (jitter: 0.07ms, low: 2.73ms, high: 2.97ms) Download: 326.77 Mbps (data used: 147.2 MB) 5.16 ms (jitter: 6.24ms, low: 3.07ms, high: 208.42ms) Upload: 286.54 Mbps (data used: 209.1 MB) 7.00 ms (jitter: 0.32ms, low: 3.85ms, high: 7.98ms) Packet Loss: 0.0% ``` Not _terribly_ fast but I think the maximum speed for the Ethernet adapter is 380Mbps, so with overhead it’s pretty on par. ---
**Author:** ![Anders\_Gregow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_gregow/32/61721_2.png) [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\ **Post date:** [March 12, 2023, 7:30am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/29 "2023-03-12T07:30:04Z")
So, the Homey does what e.g. laptops normally do, that’s good. I know there are equipment being able to use more than one interface (or at least I thought they could). ---
**Author:** ![JeeHaa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeehaa/32/29849_2.png) [@JeeHaa](https://community.homey.app/u/JeeHaa)\ **Post date:** [March 12, 2023, 7:33am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/30 "2023-03-12T07:33:08Z")
Moved my 60+ devices from HP19 + Deconz to HP23 (wifi only) + Aqara/Tuya/Generic yesterday and while I had some issues pairing a sensors, most of them got added fine (to be expected when adding many devices I guess). It has been fast and stable so far, judging by motion + light last evening and this morning. Let’s wait and see how reliable/stable it is over the next few days… My main gripe is that adding devices in Homey is a real pain because you have to add them one by one, going through too many redundant dialogs. Fortunately this only has to be done once. 😉 Looks like it’s using 2.4Ghz wifi4 though, not sure how to force it to use wifi5 on 5Ghz (it’s next to a wifi AP). **Update** : after a few reboots it’s connected on 5Ghz now (developer page). ---
**Author:** ![Mariomark1541](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mariomark1541/32/178160_2.png) [@Mariomark1541](https://community.homey.app/u/Mariomark1541)\ **Post date:** [March 12, 2023, 9:53am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/31 "2023-03-12T09:53:33Z")
I’ve tried different cables and switches but with the same result Also when I plug in the cable sometimes I saw no connection (no lights on Ethernet adapter) Now with WiFi it works fine but I want to use the Ethernet dongle ---
**Author:** ![James\_Woudenberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/james_woudenberg/32/3700_2.png) [@James\_Woudenberg](https://community.homey.app/u/James_Woudenberg)\ **Post date:** [March 16, 2023, 9:17am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/32 "2023-03-16T09:17:29Z")
I hope you also (like me) reported this. despite multiple reports of this issue it’s nog listed on the homey pro known issues page. ([https://homey.app/en-us/wiki/hp23-early-access/](https://homey.app/en-us/wiki/hp23-early-access/)) ---
**Author:** ![Eric\_Richters](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eric_richters/32/49523_2.png) [@Eric\_Richters](https://community.homey.app/u/Eric_Richters)\ **Post date:** [March 28, 2023, 7:37pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/33 "2023-03-28T19:37:12Z")
Filing multiple issues with diagnostic reports results in 2.1 gig of log files on my homey and disk full. Tried to google to find help to erase them, but can’t find it. Does anyone know how to clear/remove these diagnostic reports? ---
**Author:** ![Timothyvisual](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/timothyvisual/32/134075_2.png) [@Timothyvisual](https://community.homey.app/u/Timothyvisual)\ **Post date:** [May 1, 2023, 5:19pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/34 "2023-05-01T17:19:16Z")
Does anyone knows what I’m supposed to do now? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/d/4d375bdce1a345b473dce1ac9c3a36136d1243d4.jpeg) I was installing HP23. Got the beta App 7.0.0 Factory reset on HP23 WiFi setup and right after activating I got this message. FML Tim ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [May 1, 2023, 5:28pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/35 "2023-05-01T17:28:16Z")
> [@Timothyvisual](#): > > I was installing HP23. Contact Athom! ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 1, 2023, 5:30pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/36 "2023-05-01T17:30:51Z")
1st of all I’d like to suggest to report it to the beta app team: [https://form.asana.com/?k=VrerbZhsRyCxVZUaMkthng&d=739269396989735](https://form.asana.com/?k=VrerbZhsRyCxVZUaMkthng&d=739269396989735) or support: > **[Support | Homey](https://homey.app/en-us/support/)** ---
**Author:** ![Timothyvisual](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/timothyvisual/32/134075_2.png) [@Timothyvisual](https://community.homey.app/u/Timothyvisual)\ **Post date:** [May 1, 2023, 5:41pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/37 "2023-05-01T17:41:48Z")
Yes, I did a beta report. ---
**Author:** ![Timothyvisual](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/timothyvisual/32/134075_2.png) [@Timothyvisual](https://community.homey.app/u/Timothyvisual)\ **Post date:** [May 1, 2023, 6:42pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/38 "2023-05-01T18:42:07Z")
> [@Timothyvisual](#): > > I was installing HP23. > > Got the beta App 7.0.0 > Factory reset on HP23 > WiFi setup and right after activating I got this message. > > FML SOLVED! With the help of Atom. Thanks guys. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 1, 2023, 9:45pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/39 "2023-05-01T21:45:49Z")
Nice to hear. Please share the solution here, for other users who run into this issue. 😉 ---
**Author:** ![Timothyvisual](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/timothyvisual/32/134075_2.png) [@Timothyvisual](https://community.homey.app/u/Timothyvisual)\ **Post date:** [May 2, 2023, 5:07am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/40 "2023-05-02T05:07:57Z")
Emile contacted me after the bug report. My homey did not passed the QA testing at the factory. I will get a new one. ---
**Author:** ![Homeyjoost](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/homeyjoost/32/47807_2.png) [@Homeyjoost](https://community.homey.app/u/Homeyjoost)\ **Post date:** [June 18, 2023, 10:17am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516/41 "2023-06-18T10:17:24Z")
Received Homey (Early 2023) yesterday, restored a backup from my old Homey Pro, it did the restore. Left it for about an hour, everything was working (besides Zigbee devices and Nest). However, a lot of apps were missing. Installing them manually did not succeed, it just didn’t install, no error what so ever. So i guessed, the restore was not successful (enough) and i resented the new Homey. Since then, i con’t restore a backup from my older Homey anymore. Doesn’t matter if i connect trough WIFI or Ethernet. I can elect a backup, but restore doesn’t take place and times out. Anyone with the same issue that did find a solution? Thanks in advance 🙂 [Previous page](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516.md?page=1) [Next page](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516.md?page=3)