# \[HowTo\] Homey Pro (Early 2023) - Getting started (With Early Access) **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro-2023\ **Created:** [March 11, 2023, 3:04pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511 "2023-03-11T15:04:04Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![Kenneth\_Low](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kenneth_low/32/77782_2.png) [@Kenneth\_Low](https://community.homey.app/u/Kenneth_Low)\ **Post date:** [June 2, 2023, 11:37am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/63 "2023-06-02T11:37:28Z")
Hi, For DFU, it is permanently stuck in the screen for factory resetting. (i.e. spinning orange LED). My set hasn’t been mod before. My observations are that the crash came upon the updating to the latest version of firmware which happened at midnight last night for my set. Is there any ways to rollout the firmware? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 2, 2023, 11:46am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/64 "2023-06-02T11:46:40Z")
Sure your used reset pin is long enough? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [June 2, 2023, 12:08pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/65 "2023-06-02T12:08:16Z")
> [@Kenneth\_Low](#): > > spinning orange LED > **[Understanding Homey Pro (Early 2023)'s LED Ring](https://support.homey.app/hc/en-us/articles/7257933460764-Understanding-Homey-Pro-Early-2023-s-LED-Ring)** > > Next to being stunningly beautiful, the LED Ring of Homey Pro (Early 2023) is also used to visualise what Homey Pro is doing. >   > > > > > > Spectrum — Homey Pro is working normally, and the screensaver is... > Homey Pro is doing something while in [DFU Mode](https://support.homey.app/hc/en-us/articles/7263435817116). “something” … anyway, you didn’t answer my question (dev console), so no idea what is going on unfortunately. Please contact Athom. Normally there is failsafe mechanism for any troubles during firmware update. ---
**Author:** ![Kenneth\_Low](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kenneth_low/32/77782_2.png) [@Kenneth\_Low](https://community.homey.app/u/Kenneth_Low)\ **Post date:** [June 2, 2023, 12:45pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/66 "2023-06-02T12:45:57Z")
I’m currently out of house so can’t really do that dev console step. ---
**Author:** ![Kenneth\_Low](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kenneth_low/32/77782_2.png) [@Kenneth\_Low](https://community.homey.app/u/Kenneth_Low)\ **Post date:** [June 2, 2023, 12:47pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/67 "2023-06-02T12:47:12Z")
Is 2minutes hold long enough? 🤔 Have tried it repeatedly for several times today but to no avail. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 2, 2023, 1:06pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/68 "2023-06-02T13:06:12Z")
No, I was talking about the length 😊 It seems the standard reset pins are too short. ---
**Author:** ![Kenneth\_Low](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kenneth_low/32/77782_2.png) [@Kenneth\_Low](https://community.homey.app/u/Kenneth_Low)\ **Post date:** [June 2, 2023, 1:29pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/69 "2023-06-02T13:29:11Z")
I see! I used a pin that is 10mm long, and i did felt the button being depressed when I inserted the pin. That was how i was able to activate DFU mode as well. ---
**Author:** ![Kenneth\_Low](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kenneth_low/32/77782_2.png) [@Kenneth\_Low](https://community.homey.app/u/Kenneth_Low)\ **Post date:** [June 2, 2023, 3:24pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/70 "2023-06-02T15:24:14Z")
![Picture1](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/6/c6bfab2e945356a4a453297fadc09e79eb11a49e.jpeg) Screenshot the front and end of the dev console. The middle segment is just Ramdisk Progress updates which i’ve skipped. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [June 2, 2023, 4:14pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/71 "2023-06-02T16:14:12Z")
So it stops on Firmware length? Does the URL above it works for you when just trying to open it? If both is yes, I suggest to contact Athom… also “Flash size -2 bytes” - strange, can’t verify now with mine if this is the same for me ---
**Author:** ![Kenneth\_Low](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kenneth_low/32/77782_2.png) [@Kenneth\_Low](https://community.homey.app/u/Kenneth_Low)\ **Post date:** [June 6, 2023, 9:31am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/72 "2023-06-06T09:31:55Z")
Have emailed 4 days ago. still waitinĝ for response. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 6, 2023, 1:18pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/73 "2023-06-06T13:18:10Z")
Kenneth, FYI Athom is officially not reachable by email, it is very unlikely you’ll get a response. Go to [https://homey.app/support](https://homey.app/support) ---
**Author:** ![Kenneth\_Low](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kenneth_low/32/77782_2.png) [@Kenneth\_Low](https://community.homey.app/u/Kenneth_Low)\ **Post date:** [June 6, 2023, 4:59pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/74 "2023-06-06T16:59:46Z")
Hi, I’ve already submitted the ticket for assistance through your shared link 5 days ago. I was referring to their slow response on this. I’ve already plough through all the available resources online (by Athom or Community) and tried all available “solutions” for past days… Seems likely the recent firmware update 5 days ago crashed my set. And it seems like the support team is pretty slow as compared to other hubs I’ve tried. Is there anyone with similar experience for Homey Pro Early 2023 but managed to resolve it? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [June 6, 2023, 6:40pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/75 "2023-06-06T18:40:12Z")
> [@Kenneth\_Low](#): > > I’ve already submitted the ticket for assistance through your shared link 5 days ago Hm, this is quite new… ![obrazek](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/4/94f9f726d4c6324beb99d59f99adc7c68f26d80d.png) ---
**Author:** ![Munnikie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/munnikie/32/31427_2.png) [@Munnikie](https://community.homey.app/u/Munnikie)\ **Post date:** [June 30, 2023, 6:17pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/76 "2023-06-30T18:17:32Z")
I migrated from Homey 2016 to 2023, but the repair for the Zigbee devices do not work. Is there someone that got the repair of a Zigbee device working? ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [June 30, 2023, 6:50pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/77 "2023-06-30T18:50:04Z")
Yes, there are a lot of users for whom the repair of their Zigbee devices worked flawless (incl me). What goes wrong in your case? Please describe in detail for the best help. ---
**Author:** ![Munnikie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/munnikie/32/31427_2.png) [@Munnikie](https://community.homey.app/u/Munnikie)\ **Post date:** [June 30, 2023, 6:57pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/78 "2023-06-30T18:57:02Z")
After the migration I checked all the apps, and they were working okay (mill and solar not available yet) waited then about 30 minutes and restarted my Homey. After up and running again, I waited for another 30 minutes. Then tried the repair from the Web and also from the app. I also tried it again, after removing the bulb and putting it back after a few seconds. My bulbs are mainly from IKEA. ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [June 30, 2023, 7:14pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/79 "2023-06-30T19:14:14Z")
Ikea bulbs can be a bit of a hassle. The instruction tells you to turn it off and on only once but that didn’t work for me, so use the second instruction: Make sure the light is on. Then turn it off and on 6 times by pulling and inserting the power plug. The light should blink after; does it do so? Use this when repairing the device by opening the devices settings and choose maintenance. That way your flows will be repaired too. ---
**Author:** ![Munnikie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/munnikie/32/31427_2.png) [@Munnikie](https://community.homey.app/u/Munnikie)\ **Post date:** [June 30, 2023, 7:17pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/80 "2023-06-30T19:17:04Z")
> [@Henk\_Renting](#): > > Use this when repairing the device by opening the devices settings and choose maintenance. > That way your flows will be repaired too. So when I switch it off and on 6 times, it does not reset when I do from this screen. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 30, 2023, 9:54pm UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/81 "2023-06-30T21:54:39Z")
Not sure, but wasn’t it an option you can just right-click on a zigbee tile and select ‘repair’, instead of physically pair the device / put the device in pair mode? ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [July 1, 2023, 6:45am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511/82 "2023-07-01T06:45:20Z")
So when you switch it off and on 6 times (so six times off and 6 times on, start with switching OFF), the lightbulb does not blink after? Then the problem lies in the bulb, not in Homey. You can select “repair”, but do have to set the device in pair mode at that time, @Peter_Kawa. [Previous page](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511.md?page=3) [Next page](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511.md?page=5)