# \[HowTo\] Homey Backup and Restore - Homey Migration

**URL:** <https://community.homey.app/t/howto-homey-backup-and-restore-homey-migration/25732>\
**Category:** Questions & Help\
**Created:** [February 10, 2020, 6:16pm UTC](https://community.homey.app/t/howto-homey-backup-and-restore-homey-migration/25732 "2020-02-10T18:16:38Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [February 11, 2020, 6:05am UTC](https://community.homey.app/t/howto-homey-backup-and-restore-homey-migration/25732/4 "2020-02-11T06:05:09Z")

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> [@Tb1](#):
>
> I have restarted Homey, I have cut the power for 30 minutes. Nothing works.

Ok, you can ignore the rate limmited. It just prevents one Homey to submit backup after backup in a to short time.  
Pls wait some time (don’t know exactly, try one hour or maybe two), and have Homey running for at least ~ 15 minutes so everything should settle down. Press once backup and when you have the insights timeout submit a log from Homey and make a support ticket w/o the the screenshot and the log code.

> [@\[Links\] Athom websites and user accounts](https://community.homey.app/t/links-athom-websites-and-user-accounts/43/1):
>
> **Reporting Bugs about Homey and Homey’s Apps**  
> Athom uses a ticket registration system on [https://support.athom.com](https://support.athom.com)  
> If you cant find your answer there you can send them the support request using
> 
> - [https://support.athom.com/hc/nl/requests/new](https://support.athom.com/hc/nl/requests/new)

Thanks for testing this experimental release!

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