# \[HOWTO\] Get in contact with Athom / Customer Support

**URL:** <https://community.homey.app/t/howto-get-in-contact-with-athom-customer-support/68968>\
**Category:** Questions & Help\
**Tags:** customer-support\
**Created:** [September 16, 2022, 3:45pm UTC](https://community.homey.app/t/howto-get-in-contact-with-athom-customer-support/68968 "2022-09-16T15:45:02Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [September 16, 2022, 3:45pm UTC](https://community.homey.app/t/howto-get-in-contact-with-athom-customer-support/68968/1 "2022-09-16T15:45:02Z")

</div>

This is a very Frequently Asked Question, so here’s the howto get in contact with Athom support:

Go to [https://homey.app/en-us/support/](https://homey.app/en-us/support/)

## 

- **Note** Depending on the category you picked, there’s a non-skippable field called “Homey Diagnostic Report ID”;  
When you don’t have or need one, just enter `None` or a dash or the like:

> ![Screenshot from 2022-10-20 17-08-06](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/7/b7322333dd056326b799a2f961f7eee381525775.png)