# How to restore a Backup? No Restore Function for me **URL:** \ **Category:** Questions & Help\ **Created:** [April 19, 2021, 1:53pm UTC](https://community.homey.app/t/how-to-restore-a-backup-no-restore-function-for-me/46437 "2021-04-19T13:53:25Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![homey\_user](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/homey_user/32/12433_2.png) [@homey\_user](https://community.homey.app/u/homey_user)\ **Post date:** [April 19, 2021, 1:53pm UTC](https://community.homey.app/t/how-to-restore-a-backup-no-restore-function-for-me/46437/1 "2021-04-19T13:53:25Z")
At the moment I’m suddenly facing some very strange problems with all of my Fibaro Roller Shutter 2s. Overnight they stopped reacting to Homey. I’m troubleshooting in the German part of this forum. At the same time I would just like to restore a backup. If I flip the Homey around, start [setup.athom.com](http://setup.athom.com) and reconnect to WiFi, there is no option to restore a backup. Only “Keep your data” or “Reset to factory settings”. Nothing like use Backup etc. In my account I see 7 recent backups. In the guide I’m missing the most relevant step(s). What am I doing wrong? Or is it just a Homey bug? How can I restore a backup? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [April 19, 2021, 2:56pm UTC](https://community.homey.app/t/how-to-restore-a-backup-no-restore-function-for-me/46437/2 "2021-04-19T14:56:44Z")
You first need to reset Homey to be able to restore a backup. ---
**Author:** ![homey\_user](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/homey_user/32/12433_2.png) [@homey\_user](https://community.homey.app/u/homey_user)\ **Post date:** [April 19, 2021, 3:06pm UTC](https://community.homey.app/t/how-to-restore-a-backup-no-restore-function-for-me/46437/3 "2021-04-19T15:06:05Z")
Ok, so I have to click „Restore Factory Settings“. And after that? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [April 19, 2021, 3:15pm UTC](https://community.homey.app/t/how-to-restore-a-backup-no-restore-function-for-me/46437/4 "2021-04-19T15:15:39Z")
[https://support.athom.com/hc/en-us/articles/360010668340-How-do-Homey-Cloud-Backups-work-](https://support.athom.com/hc/en-us/articles/360010668340-How-do-Homey-Cloud-Backups-work-) #### How do I restore a backup? First, make sure Homey is in [recovery mode](https://support.athom.com/hc/en-us/articles/360012077534). After connecting to Wi-Fi, you will be asked if you want to restore a backup, when there are backups available ---
**Author:** ![homey\_user](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/homey_user/32/12433_2.png) [@homey\_user](https://community.homey.app/u/homey_user)\ **Post date:** [April 19, 2021, 3:19pm UTC](https://community.homey.app/t/how-to-restore-a-backup-no-restore-function-for-me/46437/5 "2021-04-19T15:19:05Z")
Thanks. As I mentioned I read all the guides. The important part is missing: You have to select Factory Reset. Ok. But what do I have to click next? How does the next dialogue look like or where do I pick the backup from? Just double-checking as we all know rebuilding a Homey with all flows and settings is not a joke. EDIT: Actually no. After connecting to WiFi I‘m not asked if I like to restore from Backup. There are only the two options I mentioned. So the guide is not correct. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/4/24784d38b9fd306fcd5fa7ac4123076c415ff1b3.jpeg) EDIT2: To be more precise: I don’t see the same screens as in the video. ---
**Author:** ![Ronald\_Otto](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronald_otto/32/51743_2.png) [@Ronald\_Otto](https://community.homey.app/u/Ronald_Otto)\ **Post date:** [February 25, 2022, 5:06pm UTC](https://community.homey.app/t/how-to-restore-a-backup-no-restore-function-for-me/46437/7 "2022-02-25T17:06:17Z")
All these steps to restore a backup. That is not really userfriendly? I just reset my Zigbee network (AND IT DELETES ALL ZIGBEE DEVICES :- 😔 WTF?!) and thought, i will restore a backup. But this seems not something that is reliable, more a disasterrecovery. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [February 25, 2022, 6:34pm UTC](https://community.homey.app/t/how-to-restore-a-backup-no-restore-function-for-me/46437/8 "2022-02-25T18:34:23Z")
> [@Ronald\_Otto](#): > > I just reset my Zigbee network (AND IT DELETES ALL ZIGBEE DEVICES :- WTF?!) It says so in the warning you get, and where you can press “Cancel”. ---
**Author:** ![Ronald\_Otto](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronald_otto/32/51743_2.png) [@Ronald\_Otto](https://community.homey.app/u/Ronald_Otto)\ **Post date:** [February 25, 2022, 6:57pm UTC](https://community.homey.app/t/how-to-restore-a-backup-no-restore-function-for-me/46437/10 "2022-02-25T18:57:20Z")
> [@robertklep](#): > > It says so in the warning you get, and where you can press “Cancel”. Yes, it does. Read over it. You break a lot with such an easy to find button. And the hall homey is thus far build that you can’t do it wrong.. So it got me of guard, and something was not working.