# How to remove a old homey **URL:** \ **Category:** Questions & Help\ **Created:** [February 20, 2022, 2:53pm UTC](https://community.homey.app/t/how-to-remove-a-old-homey/60753 "2022-02-20T14:53:50Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Robert2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robert2/32/51996_2.png) [@Robert2](https://community.homey.app/u/Robert2)\ **Post date:** [February 20, 2022, 2:53pm UTC](https://community.homey.app/t/how-to-remove-a-old-homey/60753/1 "2022-02-20T14:53:50Z")
I have been trying to do a factory reset on my old homey since i upgraded to a pro a couple of weeks back. After a few tryes with chrome i finally managed to get connected to the unit after switching to firefox instead. But now im stuck with a solid red ring after it freezes while trying to upgrade to the latest version. So i there any way to remove my old homey from my account other then factory reset it? I have given up and the old unit is going in the trash but dont want to have two homeys in my accound to choose from when logging in. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 20, 2022, 3:08pm UTC](https://community.homey.app/t/how-to-remove-a-old-homey/60753/2 "2022-02-20T15:08:54Z")
The only “other” way is contacting Athom support, but try after powering off Homey for some time again: (eventually with another USB Adapter 😉 ) > **[Resetting Homey Pro to factory defaults](https://support.homey.app/hc/en-us/articles/360024602314-Resetting-Homey-Pro-to-factory-defaults)** > > Sometimes you want to fully reset Homey and wipe all information stored on Homey. The process only takes a few steps. > > Make sure Homey is powered on in the upright position. > Make sure Homey is powe... 1. Make sure Homey is powered on in the upright position. 2. Make sure Homey is powered on for at least half a minute before continuing. 3. To enter recovery mode, turn Homey upside down, and wait for the 10-second countdown to end. > Use FireFox! 1. Homey is set to recovery mode and will give you the same welcoming message as the first time you set Homey up. 2. Go to [setup.athom.com](http://setup.athom.com/) on a Wi-Fi-enabled computer, press the `Alt key` on your keyboard, and select `Continue in browser` and follow the onscreen instructions. 3. Choose to delete all data (for a factory reset). 4. **If you don’t want to link a new or existing account to Homey, make sure to hold the `Alt key` on your keyboard when asked whether you already have an Athom account. Then select “Don’t connect an Athom account” .** ---
**Author:** ![Robert2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robert2/32/51996_2.png) [@Robert2](https://community.homey.app/u/Robert2)\ **Post date:** [February 20, 2022, 3:18pm UTC](https://community.homey.app/t/how-to-remove-a-old-homey/60753/3 "2022-02-20T15:18:54Z")
i’ve been through these steps a few times now and ended up with the red ring at the point where the unit is updating to the latest firmware. Havent tryied another USB-adapter so going to do that. If this dont work how do i get in contact with Homey, all i´ve found is this forum, no e-mailadresses or forms to fill. Dont really want to throw it away since it worked fine for me up untill the upgrade, but if the new USB-adapter dont work i´ve think i´m a a dead end. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 20, 2022, 3:25pm UTC](https://community.homey.app/t/how-to-remove-a-old-homey/60753/4 "2022-02-20T15:25:11Z")
Good luck, Found the self service place in the app. Only available if Homey is offline. ![Screenshot_20220220-162208_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/4/541923e663a870317679e9de2015871ad9c9450c.jpeg) ![Screenshot_20220220-162321_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/f/ff9c6847200159cd97feed66399864602fe20903.jpeg) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 21, 2022, 12:27am UTC](https://community.homey.app/t/how-to-remove-a-old-homey/60753/5 "2022-02-21T00:27:55Z")
> [@Robert2](#): > > how do i get in contact with Homey, all i´ve found is this forum, no e-mailadresses or forms to fill. Try [support.athom.com](https://support.athom.com) or the newer url [support.homey.app](https://support.homey.app/hc/en-us) Scroll all the way down until you see "Customer Service and follow the link in there. [mailto:support@athom.com](mailto:support@athom.com) and [mailto:support@homey.app](mailto:support@homey.app) are open too, as far as I know. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 19, 2024, 6:03pm UTC](https://community.homey.app/t/how-to-remove-a-old-homey/60753/6 "2024-08-19T18:03:39Z")
Archived on August 19, 2024, 6:03pm UTC ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 19, 2024, 6:04pm UTC](https://community.homey.app/t/how-to-remove-a-old-homey/60753/7 "2024-08-19T18:04:16Z")
> [@\[HowTo\] Removing Homey (Pro) from your Account](https://community.homey.app/t/howto-removing-homey-pro-from-your-account/114672): > > As there have been several questions here on the community: For Homey (Service) aka the Cloud it is a little different.