# How to remove a Homey from your Athom Account

**URL:** <https://community.homey.app/t/how-to-remove-a-homey-from-your-athom-account/11581>\
**Category:** Questions & Help\
**Created:** [April 7, 2019, 8:54pm UTC](https://community.homey.app/t/how-to-remove-a-homey-from-your-athom-account/11581 "2019-04-07T20:54:28Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Cor\_Korten](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cor_korten/32/8672_2.png) [@Cor\_Korten](https://community.homey.app/u/Cor_Korten)\
**Post date:** [April 7, 2019, 8:54pm UTC](https://community.homey.app/t/how-to-remove-a-homey-from-your-athom-account/11581/1 "2019-04-07T20:54:28Z")

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bought a homey pro nowe i have in my account the old homey called homey en the new homey pro called homey pro howe can i remove the homey so that i only have homey pro in my account

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [April 7, 2019, 9:23pm UTC](https://community.homey.app/t/how-to-remove-a-homey-from-your-athom-account/11581/2 "2019-04-07T21:23:12Z")

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If you want to sell your old Homey, start a recovery and un-link your account.  
That is the only way now on Homey 2.0

On the old Support site:  
[https://www.athom.com/en/support/KB000026/](https://www.athom.com/en/support/KB000026/)

Also on the Homey v2.0 support site:

> **[How to set Homey in recovery mode - and why](https://support.athom.com/hc/en-us/articles/360012077534-How-to-set-Homey-in-recovery-mode-and-why)**
>
> With normal use, there is no need for the recovery mode of Homey. However, there are a few reasons you might want to do so:
> 
> You want to connect Homey to a different Wi-Fi network
> You want to rever...

If you wait some time, Backup should be around the corner to Restore all Devices, Flows and settings on your Pro Homey from a backup of the Old Homey (If you did not transfer everything already!)

If you don’t have the old Homey or it is broken,  
Please contact Support at Athom from and Ask them to remove it.  
[https://support.athom.com/hc/en-us/requests/new](https://support.athom.com/hc/en-us/requests/new)

Could be handy to report then your Account Email address and the Cloud ID of the old Homey you can find here:  
[https://developer.athom.com/tools/system](https://developer.athom.com/tools/system)

(Edit: Updated after confirmation from Athom)

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**Author:** ![Cor\_Korten](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cor_korten/32/8672_2.png) [@Cor\_Korten](https://community.homey.app/u/Cor_Korten)\
**Post date:** [April 8, 2019, 8:51am UTC](https://community.homey.app/t/how-to-remove-a-homey-from-your-athom-account/11581/3 "2019-04-08T08:51:33Z")

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Beide geen o;plossing

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**Author:** ![Rex](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rex/32/12088_2.png) [@Rex](https://community.homey.app/u/Rex)\
**Post date:** [April 9, 2019, 7:21pm UTC](https://community.homey.app/t/how-to-remove-a-homey-from-your-athom-account/11581/4 "2019-04-09T19:21:20Z")

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I have the same problem and have also try the link [https://my.athom.com/#/](https://my.athom.com/#/) .  
I see both Homeys but can’t find an option to delete the old Homey.

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [April 9, 2019, 7:33pm UTC](https://community.homey.app/t/how-to-remove-a-homey-from-your-athom-account/11581/5 "2019-04-09T19:33:57Z")

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Have you unlinked your old Homey using the procedure above in step 4?

#### 4. Optional: Remove linked account (factory reset) […]

And you contacted support?

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**Author:** ![Marcel\_Visser](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_visser/32/66024_2.png) [@Marcel\_Visser](https://community.homey.app/u/Marcel_Visser)\
**Post date:** [April 12, 2022, 5:05pm UTC](https://community.homey.app/t/how-to-remove-a-homey-from-your-athom-account/11581/6 "2022-04-12T17:05:21Z")

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My old and broken Homey is still in my account. Any way to remove it??

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [April 12, 2022, 5:14pm UTC](https://community.homey.app/t/how-to-remove-a-homey-from-your-athom-account/11581/7 "2022-04-12T17:14:52Z")

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> [@Remove homey from account](https://community.homey.app/t/remove-homey-from-account/51075/5):
>
> Or try it yourself. Open the Homey selection Select the offline Homey Aand tick the gear in right top BTW: If I remember correct, it is automatically removed when registered by another owner. (If repaired)

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [August 19, 2024, 6:04pm UTC](https://community.homey.app/t/how-to-remove-a-homey-from-your-athom-account/11581/8 "2024-08-19T18:04:33Z")

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Archived on August 19, 2024, 6:04pm UTC



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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [August 19, 2024, 6:04pm UTC](https://community.homey.app/t/how-to-remove-a-homey-from-your-athom-account/11581/9 "2024-08-19T18:04:41Z")

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> [@\[HowTo\] Removing Homey (Pro) from your Account](https://community.homey.app/t/howto-removing-homey-pro-from-your-account/114672):
>
> As there have been several questions here on the community: For Homey (Service) aka the Cloud it is a little different.
