# How to re-install plugwise devices? **URL:** \ **Category:** Devices\ **Created:** [November 29, 2023, 7:37pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234 "2023-11-29T19:37:11Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![JeroenW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroenw/32/80488_2.png) [@JeroenW](https://community.homey.app/u/JeroenW)\ **Post date:** [November 29, 2023, 7:37pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/1 "2023-11-29T19:37:11Z")
I installed a Plugwise Lisa. It worked. For some reason I removed device. Now I want to install it again, but it doesn’t work. With the standard procedures. Any advice. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 30, 2023, 6:34am UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/2 "2023-11-30T06:34:11Z")
> [@JeroenW](#): > > but it doesn’t work What does that mean? ---
**Author:** ![JeroenW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroenw/32/80488_2.png) [@JeroenW](https://community.homey.app/u/JeroenW)\ **Post date:** [December 1, 2023, 11:08am UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/3 "2023-12-01T11:08:10Z")
I cannot add the Plugwise Lisa anymore. I can start the procedure, but it doesn’t recognize any device Verzonden vanuit [Outlook voor iOS](https://aka.ms/o0ukef) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 1, 2023, 11:29am UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/4 "2023-12-01T11:29:23Z")
Is Homey on the same network as your Plugwise gateway? Have you tried rebooting Homey and/or the Lisa and/or the gateway? ---
**Author:** ![JeroenW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroenw/32/80488_2.png) [@JeroenW](https://community.homey.app/u/JeroenW)\ **Post date:** [December 1, 2023, 12:02pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/5 "2023-12-01T12:02:59Z")
Hi, I didn’t use a seperate Plugwise gateway. I used Homey and the plugwise app on Homey. That worked with the initial installation flawless. Verzonden vanuit [Outlook voor iOS](https://aka.ms/o0ukef) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 1, 2023, 12:22pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/6 "2023-12-01T12:22:44Z")
> [@JeroenW](#): > > Hi, I didn’t use a seperate Plugwise gateway. I used Homey and the plugwise app on Homey. That worked with the initial installation flawless. As far as I know you need the Smile-T gateway to be able to connect the Lisa to Homey. You didn’t answer any of the other questions… ---
**Author:** ![Torch1969](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/torch1969/32/33305_2.png) [@Torch1969](https://community.homey.app/u/Torch1969)\ **Post date:** [December 1, 2023, 12:32pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/7 "2023-12-01T12:32:27Z")
@robertklep using the Plugwise Zigbee app, it’s possible to connect some of the Plugwise devices directly to homey using Zigbee. > **[Plugwise Zigbee Support](https://homey.app/nl-nl/app/com.plugwise.zigbee/Plugwise-Zigbee-Support/)** > > Support for Zigbee devices by Plugwise @JeroenW did you use this app to reinstall the Lisa? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 1, 2023, 12:57pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/8 "2023-12-01T12:57:15Z")
> [@Torch1969](#): > > it’s possible to connect some of the Plugwise devices directly to homey using Zigbee. Aren’t we talking about the regular Lisa thermostat? ---
**Author:** ![Torch1969](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/torch1969/32/33305_2.png) [@Torch1969](https://community.homey.app/u/Torch1969)\ **Post date:** [December 1, 2023, 3:00pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/9 "2023-12-01T15:00:32Z")
> [@robertklep](#): > > Aren’t we talking about the regular Lisa thermostat? Are there different Lisa’s around? Qupit is also a brandname of plugwise. The Lisa is supported by this app if I read the app description “supported devices” correctly. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 1, 2023, 3:12pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/10 "2023-12-01T15:12:24Z")
> [@Torch1969](#): > > Are there different Lisa’s around? Oh duh, I’m confused with the Anna! 😂 All those women’s names… 🤷🏼‍♂️ So yeah, ignore everything I wrote 😅 ---
**Author:** ![JeroenW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroenw/32/80488_2.png) [@JeroenW](https://community.homey.app/u/JeroenW)\ **Post date:** [December 1, 2023, 3:22pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/11 "2023-12-01T15:22:38Z")
Torch69, that is indeed correct. When I first succesfully installed Lisa, it worked. I know only of one Plugwise Lisa. I will give it another try tonight, to see if it works. Maybe the previous installation was still running in a chache or something, or maybe I didn’t do it correctly. Verzonden vanuit [Outlook voor iOS](https://aka.ms/o0ukef) ---
**Author:** ![Torch1969](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/torch1969/32/33305_2.png) [@Torch1969](https://community.homey.app/u/Torch1969)\ **Post date:** [December 1, 2023, 4:18pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/12 "2023-12-01T16:18:10Z")
> [@robertklep](#): > > Oh duh, I’m confused with the Anna! 😂 All those women’s names… 🤷🏼‍♂️ Last weekend I was discussing plugwise thermostats with a friend. Our wife’s suddenly looked at us and asked who those women were… ☺ We said the could have Tom and Adam, if we could have Anna and Lisa 🤣 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 1, 2023, 5:21pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/13 "2023-12-01T17:21:33Z")
My wife is called Anna, so I can’t pretend to have a girlfriend 😂 ---
**Author:** ![JeroenW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroenw/32/80488_2.png) [@JeroenW](https://community.homey.app/u/JeroenW)\ **Post date:** [December 1, 2023, 9:31pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/14 "2023-12-01T21:31:50Z")
I retried again, but without success. I deleted the Plugwise homey app and installed it again. Unfortunately still not possible to re-install the Lisa. I keep on getting the message “no device found”. ---
**Author:** ![JeroenW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroenw/32/80488_2.png) [@JeroenW](https://community.homey.app/u/JeroenW)\ **Post date:** [December 1, 2023, 9:32pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/15 "2023-12-01T21:32:46Z")
Yes, I indeed all of the above. ---
**Author:** ![Torch1969](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/torch1969/32/33305_2.png) [@Torch1969](https://community.homey.app/u/Torch1969)\ **Post date:** [December 1, 2023, 10:51pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/16 "2023-12-01T22:51:09Z")
Lisa within reach of homey? Batteries not empty? Pressed a button on Lisa and led blinking green? Lisa properly removed from network (not in Zigbee device overview in developer tools)? Please give some more details about your setup and the steps you are doing…. ---
**Author:** ![JeroenW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroenw/32/80488_2.png) [@JeroenW](https://community.homey.app/u/JeroenW)\ **Post date:** [December 2, 2023, 11:54am UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/17 "2023-12-02T11:54:01Z")
Tried with batteries and with networkpower. Green light blinking indeed. In reach of homey, less than 2 meter The steps I follow: Go to Homey app. Add devices. Select plugwise app Plugwise app shows me the devices, I select “Lisa” Make sure the green light is flashing by pushing the pin on the Lisa. Select “install” on the app. Homey start looking for devices and after few seconds it says : “no new devices found” The connection indicator on Lisa still shows “ not connected” (wifi symbol crossed out) I assume te device was not removed correctly. Can you tell me how to find the device overview? I found out that with factory reset the red light should blink 10 times in my case it only blinks 8 times. Thanks ---
**Author:** ![Torch1969](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/torch1969/32/33305_2.png) [@Torch1969](https://community.homey.app/u/Torch1969)\ **Post date:** [December 2, 2023, 2:22pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/18 "2023-12-02T14:22:25Z")
> [@JeroenW](#): > > I assume te device was not removed correctly. Can you tell me how to find the device overview? [https://tools.developer.homey.app/tools/zigbee](https://tools.developer.homey.app/tools/zigbee) Check if Lisa is not there, I assume not, else the app would have said " device already connected" or something like that. > [@JeroenW](#): > > Plugwise app shows me the devices, I select “Lisa” Just to be sure, you are using this app (connect devices directly to homey zigbee network): > **[Plugwise Zigbee Support](https://homey.app/nl-nl/app/com.plugwise.zigbee/Plugwise-Zigbee-Support/)** > > Support for Zigbee devices by Plugwise NOT this one (using Plugwise Adam/Smile/Anna hub) > **[Plugwise](https://homey.app/nl-nl/app/com.plugwise.adam/Plugwise/)** > > Zone-regeling voor de ideale temperatuur per ruimte Can you confirm this? > [@JeroenW](#): > > Make sure the green light is flashing by pushing the pin on the Lisa. The manual says “push any button” not pushing the pin. Did you try pushing any button on the front of Lisa? Maybe pushing the pin does something else? The [manual](https://www.plugwise.com/wp-content/uploads/2021/02/Plugwise-User-Manual-Lisa-ML.pdf) says " Not successful in adding Lisa to the network? First remove Lisa from the network (see also page 19) and try again.". Did you try that? ```auto Remove Lisa from the network • Press and hold the button on the backside for 3 seconds and release. • Within 1 second, press and hold the button for 3 seconds again and release. • Within 1 second, press and hold the button for 10 seconds and release. After you have released the button, the LED will burn solid red for 5 seconds: Lisa has left the network. ``` ---
**Author:** ![JeroenW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroenw/32/80488_2.png) [@JeroenW](https://community.homey.app/u/JeroenW)\ **Post date:** [December 2, 2023, 4:05pm UTC](https://community.homey.app/t/how-to-re-install-plugwise-devices/96234/19 "2023-12-02T16:05:32Z")
YEAH!!. It works. I think I made a mistake with the removal. I thought it was 3 times 3 sec. Plus 10 sec. The developers tool is also very helpful, it indeed confirmed Lisa was not on the network. Thanks a lot for helping.