# How to identify why some of my Zigbee devices are disconnecting? (Was: Odpojování) **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [August 12, 2023, 7:12am UTC](https://community.homey.app/t/how-to-identify-why-some-of-my-zigbee-devices-are-disconnecting-was-odpojovani/86839 "2023-08-12T07:12:56Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Zdenek\_Sadek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/zdenek_sadek/32/74274_2.png) [@Zdenek\_Sadek](https://community.homey.app/u/Zdenek_Sadek)\ **Post date:** [August 12, 2023, 7:12am UTC](https://community.homey.app/t/how-to-identify-why-some-of-my-zigbee-devices-are-disconnecting-was-odpojovani/86839/1 "2023-08-12T07:12:56Z")
How to identify why some of my Zigbee devices are disconnecting? I have a socket, a motion sensor, three door sensors and door and gate controls in the garage. The motion sensor and door sensors randomly stop changing their state and appear to be disconnected Homey for new Thank you for the advice. I am a total newbie Jak identifikovat, proč se mi odpojují některá zařízení Zigbee? Mám v Garáži zásuvku, čidlo pohybu, tři dveřní čidla a ovládání vrat a brány. Čidlo pohybu a dveřní senzory přestanou v náhodném pořadí měnit svůj stav a vypadá to, že jsou odpojena Homey pro new Děkuji za radu. Jsem úplný nováček ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 12, 2023, 7:57am UTC](https://community.homey.app/t/how-to-identify-why-some-of-my-zigbee-devices-are-disconnecting-was-odpojovani/86839/2 "2023-08-12T07:57:16Z")
Welcome to the community Pls keep it withone language (so English here) and give your topic a English > [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1): > > meaningful title Also add more information > [@\[Tip\] Problems with Homey?](https://community.homey.app/t/problems-with-homey/35744): > > When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: New Homey Family members! Since September 2021: Homey (Service / Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023:\* Homey Pro Early 2023 started to get shipped. And while using Homey with or without a Homey Bridge on many aspects CAN be the same as the Homey Pro, they differ in capabili… ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [August 12, 2023, 7:04pm UTC](https://community.homey.app/t/how-to-identify-why-some-of-my-zigbee-devices-are-disconnecting-was-odpojovani/86839/3 "2023-08-12T19:04:11Z")
You can’t identify why, ZigBee do not have such monitoring but you can : - check battery states of the sensors - check if your ZigBee network is build correctly [https://support.homey.app/hc/en-us/articles/360019239879-Creating-a-stable-Zigbee-network-with-Homey-Pro](https://support.homey.app/hc/en-us/articles/360019239879-Creating-a-stable-Zigbee-network-with-Homey-Pro) [[Community Survey] Homey v5 ZigBee Health check and statistics collection (HomeyScript)](https://community.homey.app/t/community-survey-homey-v5-zigbee-health-check-and-statistics-collection-homeyscript/44231) - monitor devices in case they are not responding > [@A script to check sensor last update](https://community.homey.app/t/a-script-to-check-sensor-last-update/63142/25): > > Updated script I posted above - added counter of non responding devices - eg, in case you would like to initiate some action based on number of not-responding devices - please note this is the version I’m using, so feel free to change relevant variables below the section // Filter devices to check Changelog : 0.1 - update - converting notReportingCount to a number - if you used previous version of script, delete tag by await tag(‘notReportingCount’, null);\* 0.2 - added filtering based on dev… Also in case you have problem with English, search on Facebook for Czech Homey group ---
**Author:** ![Zdenek\_Sadek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/zdenek_sadek/32/74274_2.png) [@Zdenek\_Sadek](https://community.homey.app/u/Zdenek_Sadek)\ **Post date:** [August 14, 2023, 12:25pm UTC](https://community.homey.app/t/how-to-identify-why-some-of-my-zigbee-devices-are-disconnecting-was-odpojovani/86839/4 "2023-08-14T12:25:00Z")
Thanks for the info, Unfortunately, Homey for Early 2023 does not offer much experience on the Czech Facebook, so I will try with my poor English. 🙂 I understood that I probably have a poorly constructed zigbee network and I am already making corrections. I also understood that my Homey Bridge, which was connected only as a zigbee signal extender, disconnected from Homey for early 2023 and remained as a connection for sensors. Unfortunately, now I can’t see the homey Bridge in the mobile app, so I can’t reset it to factory settings and set it up as a router again. I can see the Homey Bridge in the Desktop app, but I can’t do anything with it and I’m stuck. On the Homey Bridge, the rainbow lights up as if it is working normally and is not visible as a device in the development environment. I hope I’m clear and I have absolutely no idea what to do with this ☹ Thanks for any further kicks. Z. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [August 14, 2023, 1:35pm UTC](https://community.homey.app/t/how-to-identify-why-some-of-my-zigbee-devices-are-disconnecting-was-odpojovani/86839/5 "2023-08-14T13:35:57Z")
> [@Zdenek\_Sadek](#): > > Homey Bridge, which was connected only as a zigbee signal extender, disconnected from Homey When key Zigbee router leaves network, others devices might tend to still use that particular router and fails on further updates, so key is to find out why brigde is not connected anymore and ensure it’s connected again and then you would need to repair your network. It might however still not provide keen Zigbee stability.