# How to get a answer from support? **URL:** \ **Category:** Questions & Help\ **Created:** [March 5, 2025, 9:22am UTC](https://community.homey.app/t/how-to-get-a-answer-from-support/132097 "2025-03-05T09:22:23Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Yann\_Liqueur](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yann_liqueur/32/114031_2.png) [@Yann\_Liqueur](https://community.homey.app/u/Yann_Liqueur)\ **Post date:** [March 5, 2025, 9:22am UTC](https://community.homey.app/t/how-to-get-a-answer-from-support/132097/1 "2025-03-05T09:22:24Z")
Hi guys, I’m still waiting for an answer from support team after my mail from feb. 4 just get an automatic request with ticket number (130999) still got an issue with Ikea motion sensor + matter regards ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [March 5, 2025, 12:07pm UTC](https://community.homey.app/t/how-to-get-a-answer-from-support/132097/2 "2025-03-05T12:07:33Z")
I am afraid there is no other way. Current response time seems to be around 6,5 weeks, considering my current tickets. I would not expect a reply before around march, 21nd in your case. And after I got a reply (after 6,5 weeks) they asked me to send in a new diagnostic report because the one I sent was expired(….), so I did not get an answer by then too. ---
**Author:** ![sschot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sschot/32/116924_2.png) [@sschot](https://community.homey.app/u/sschot)\ **Post date:** [March 5, 2025, 12:36pm UTC](https://community.homey.app/t/how-to-get-a-answer-from-support/132097/3 "2025-03-05T12:36:33Z")
It is indeed dramatically bad right now ---
**Author:** ![Perry\_de\_Ronde](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/perry_de_ronde/32/18078_2.png) [@Perry\_de\_Ronde](https://community.homey.app/u/Perry_de_Ronde)\ **Post date:** [March 18, 2025, 8:08pm UTC](https://community.homey.app/t/how-to-get-a-answer-from-support/132097/4 "2025-03-18T20:08:41Z")
I know the feeling. I’m having issues with the new Homey Pro 2023 for over a year now. 4 Months ago the unit has been replaced, but the issue still is the same. I would say that would prove this is a software issue. Again put in a ticket and after 11 weeks still no response. I’m with Homey since 2019 and this is my second Homey Pro. Loved the unit from day 1 but starting to doubt now with respect to the realiability and support. At this moment looking at Home Assistent and most likely going to switch over in a few weeks time. One cannot wait this long for fixes and support for a product that is not delivering the stability that one expects. 2019 Pro unit worked perfect but development is slowing down (which I understand).