# How to determine if Homey is working? **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [December 29, 2021, 2:49pm UTC](https://community.homey.app/t/how-to-determine-if-homey-is-working/57401 "2021-12-29T14:49:16Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Kent\_Friberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kent_friberg/32/4066_2.png) [@Kent\_Friberg](https://community.homey.app/u/Kent_Friberg)\ **Post date:** [December 29, 2021, 2:49pm UTC](https://community.homey.app/t/how-to-determine-if-homey-is-working/57401/1 "2021-12-29T14:49:17Z")
For a while ago (sepember) I bought a Homey Pro (2019) as an upgrade for my Homey (early 2016). My early 2016 worked fine when I replaced it. Now I was going to resetting it to factory settings and sell it but nothing happens when I turn it up side down. When I plugg it in the orange led ring spins and it seems that it starts up ok but I can not logg in to it from the app or from developer mode (it says offline) and nothing happens when I turn it upside down. It seems strange that it should be broken by just laying around and not being plugged in. Any suggestions? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 30, 2021, 2:05am UTC](https://community.homey.app/t/how-to-determine-if-homey-is-working/57401/2 "2021-12-30T02:05:04Z")
Try to browse to [setup.athom.com](http://setup.athom.com) after Homey was upsidedown for 10secs Using Firefox browser is key > [@Tradfri stopped working?](https://community.homey.app/t/tradfri-stopped-working/56053/28): > > **(Source: Athom)** > This procedure works best with a pc or laptop using the FIREFOX browser. Getting the full download is necessary to solve this issue. If Homey tells you it is already up to date please try to time the use of the alt button differently. If you are a Mac user, please change the alt button to the option button. > > 1. Hold your Homey upside down for 1 minute to enter recovery mode. > 2. When Homey enters the recovery, please go to [setup.athom.com](http://setup.athom.com) with a laptop or desktop. > 3. Select your preferred language, Press the ALT button to make continue in browser visible and click “continue in browser”, shown in grey. > 4. While entering your WiFi information hold your ALT button and keep holding it until you get the “Download full update” option. [Red: as soon as Homey reports verbally it is connected, follow the instruction: connect your laptop to you WiFi again!] > 5. When this process is done, please press the button “keep your data”, and let Homey finish the setup process. > **End of procedure** ---
**Author:** ![Kent\_Friberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kent_friberg/32/4066_2.png) [@Kent\_Friberg](https://community.homey.app/u/Kent_Friberg)\ **Post date:** [December 30, 2021, 4:20pm UTC](https://community.homey.app/t/how-to-determine-if-homey-is-working/57401/3 "2021-12-30T16:20:48Z")
Ok, even if it don’t count down? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [December 30, 2021, 4:25pm UTC](https://community.homey.app/t/how-to-determine-if-homey-is-working/57401/4 "2021-12-30T16:25:14Z")
> [@Kent\_Friberg](#): > > even if it don’t count down? If speaker is defective you don’t hear but will see ledring and wifi HomeySetup-xzxxx ---
**Author:** ![Kent\_Friberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kent_friberg/32/4066_2.png) [@Kent\_Friberg](https://community.homey.app/u/Kent_Friberg)\ **Post date:** [January 2, 2022, 9:56pm UTC](https://community.homey.app/t/how-to-determine-if-homey-is-working/57401/5 "2022-01-02T21:56:02Z")
Solved! If I connected the power when it was already up side down it worked! Very strange but maybe because it has been turned of for a while it has lost orientation? Now it works as it should.