# How to contact Homey staff **URL:** \ **Category:** Off-Topic\ **Created:** [May 20, 2019, 4:23pm UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407 "2019-05-20T16:23:30Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Julien\_Moors](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julien_moors/32/26538_2.png) [@Julien\_Moors](https://community.homey.app/u/Julien_Moors)\ **Post date:** [May 20, 2019, 4:23pm UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/1 "2019-05-20T16:23:30Z")
Hello šŸ™‚ Iā€™m trying to contact the athomā€™s staff without success via [info@athom.com](mailto:info@athom.com), have you another idea for me ? ---
**Author:** ![CyberSponk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cybersponk/32/8334_2.png) [@CyberSponk](https://community.homey.app/u/CyberSponk)\ **Post date:** [May 20, 2019, 4:54pm UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/3 "2019-05-20T16:54:28Z")
Think the easiest and best way is to contact the Support-Team: [https://support.athom.com/hc/en-us/requests/new](https://support.athom.com/hc/en-us/requests/new) ---
**Author:** ![Julien\_Moors](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julien_moors/32/26538_2.png) [@Julien\_Moors](https://community.homey.app/u/Julien_Moors)\ **Post date:** [May 20, 2019, 5:14pm UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/4 "2019-05-20T17:14:04Z")
ahahaha yes itā€™s a business question ! Maybe they just donā€™t like my question šŸ˜‚ ---
**Author:** ![Julien\_Moors](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julien_moors/32/26538_2.png) [@Julien\_Moors](https://community.homey.app/u/Julien_Moors)\ **Post date:** [May 20, 2019, 5:16pm UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/5 "2019-05-20T17:16:05Z")
Thank you @CyberSponk but I forgot to say it was for a business question and thatā€™s also the reason I choosed this ā€œOff-Topicā€ ---
**Author:** ![Dennis\_H74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dennis_h74/32/11177_2.png) [@Dennis\_H74](https://community.homey.app/u/Dennis_H74)\ **Post date:** [May 20, 2019, 5:48pm UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/6 "2019-05-20T17:48:32Z")
Same here ā˜¹ Ordered homey pro saturday. Site claims ā€œorder before 17.00 \> delivery next dayā€ So i expected sunday delivery ( site does not say next working day ) Send mail sunday ā€¦ no response ā€¦ no tracker ā€¦ monday no response no tracker. Placed comment with support ā€¦ still nothing. So i paid 399 euros but can not reach anyone ??? What phone number ??? Ordered saturday and now earliest delivery will be wednesday ā˜¹ (IF delivered wednesday ) ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [May 20, 2019, 7:36pm UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/7 "2019-05-20T19:36:42Z")
> [@Julien\_Moors](#): > > Hello šŸ™‚ > > Iā€™m trying to contact the athomā€™s staff without success via [info@athom.com](mailto:info@athom.com), have you another idea for me ? Maybe a stupid question, but **when** did you mail them? Oh, and btw, Homey doesnā€™t have staff, Athom does howeverā€¦ šŸ˜‡ ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [May 20, 2019, 7:39pm UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/8 "2019-05-20T19:39:54Z")
> [@Dennis\_H74](#): > > Same here ā˜¹ > > Ordered homey pro saturday. Site claims ā€œorder before 17.00 \> delivery next dayā€ So i expected sunday delivery ( site does not say next working day ) > > Send mail sunday ā€¦ no response ā€¦ no tracker ā€¦ monday no response no tracker. > > Placed comment with support ā€¦ still nothing. > > So i paid 399 euros but can not reach anyone ??? What phone number ??? > > Ordered saturday and now earliest delivery will be wednesday ā˜¹ (IF delivered wednesday ) Maybe a stupid question, but **where** did you order it and to what address did you send your mail? And did you get an order confirmation? ---
**Author:** ![Dennis\_H74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dennis_h74/32/11177_2.png) [@Dennis\_H74](https://community.homey.app/u/Dennis_H74)\ **Post date:** [May 20, 2019, 8:01pm UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/9 "2019-05-20T20:01:16Z")
Ordered at [athom.com](http://athom.com) directly. ā‚¬399 paid and deducted from bank Mail send to [info@athom.com](mailto:info@athom.com) And yes i did get the order confirmation. The order is ā€œpendingā€ at the website (Wordt verwerkt) since saturday Wanted to switch from homewizard to Homey. I doubting now if it was a good choice ā˜¹ ā€¦ i mean not even a phone number ? ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [May 20, 2019, 8:05pm UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/10 "2019-05-20T20:05:10Z")
> [@Dennis\_H74](#): > > Mail send to [info@athom.com](mailto:info@athom.com) Info is for other subjects. The correct address will be [support@athom.com](mailto:support@athom.com). Maybe also try to tag @Bram , the support manager, so maybe he can look into this. ---
**Author:** ![Dennis\_H74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dennis_h74/32/11177_2.png) [@Dennis\_H74](https://community.homey.app/u/Dennis_H74)\ **Post date:** [May 20, 2019, 8:10pm UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/11 "2019-05-20T20:10:28Z")
Yup i did this afternoon. Not @Bram of course. Hope someone will respond tomorrow. Not a very clear support subject about ā€œorderingā€ also. Think i sellected ā€œalgemeenā€. Did not find the support email also ā€¦ just the form thing on the website Sigh ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 21, 2019, 6:20am UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/12 "2019-05-21T06:20:42Z")
> [@Rocodamelshekima](#): > > Info is for other subjects. The correct address will be [support@athom.com](mailto:support@athom.com). ā€œinfoā€ is for [ā€œbusinessā€](https://www.athom.com/en/contact/), and buying a Homey is just that. Besides, has Athom really grown that much that the person behind ā€œinfoā€ canā€™t forward an e-mail to ā€œsupportā€ if so required? ---
**Author:** ![Julien\_Moors](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julien_moors/32/26538_2.png) [@Julien\_Moors](https://community.homey.app/u/Julien_Moors)\ **Post date:** [May 21, 2019, 6:48am UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/13 "2019-05-21T06:48:22Z")
First email: 27/01/19 Second email: 09/05/19 Both to [info@athom.com](mailto:info@athom.com)ā€¦ Anyway Athomā€™s staff (because Homeyā€™s staff doesnā€™t exist) if you see my post, let me know how to contact you šŸ™‚ ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [May 21, 2019, 7:05am UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/14 "2019-05-21T07:05:18Z")
Hereā€™s some people from Athom that should be able to help you further with this: @Bram @Emile @Stefan (Yes they -do- read here) ---
**Author:** ![Dennis\_H74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dennis_h74/32/11177_2.png) [@Dennis\_H74](https://community.homey.app/u/Dennis_H74)\ **Post date:** [May 25, 2019, 8:58am UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/15 "2019-05-25T08:58:40Z")
Thanks all ā€¦ for me all worked out fine ---
**Author:** ![Julien\_Moors](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julien_moors/32/26538_2.png) [@Julien\_Moors](https://community.homey.app/u/Julien_Moors)\ **Post date:** [June 20, 2019, 4:06pm UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/16 "2019-06-20T16:06:37Z")
Sorry for delay but thanks all I received an email from the staff ! ---
**Author:** ![PeterW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peterw/32/48571_2.png) [@PeterW](https://community.homey.app/u/PeterW)\ **Post date:** [November 28, 2022, 8:29am UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/17 "2022-11-28T08:29:37Z")
I have the same question, three years later. Is @Bram @Emile @Stefan still the persons to contact? I purchased the backup offer for Black Friday and expected 50% off. It all looked ok at checkout, but afterwards I discovered I payed full price! I guess I failed to have full attention on all pages in Paypal, epic failure! How to get in contact with Homey to have this corrected? Peter ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 28, 2022, 8:43am UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/18 "2022-11-28T08:43:10Z")
> [@PeterW](#): > > How to get in contact with Homey to have this corrected? info@homey.app ---
**Author:** ![Morgoth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgoth/32/56435_2.png) [@Morgoth](https://community.homey.app/u/Morgoth)\ **Post date:** [November 29, 2022, 10:25am UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/19 "2022-11-29T10:25:10Z")
Hello! I got an mail 11/11 that my homey bridge was shipped but according to Maersk the staus is ā€œPrealertedā€. Who do I contact about this? Kind regards, M ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [November 29, 2022, 4:45pm UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/20 "2022-11-29T16:45:09Z")
> [@How to contact Homey staff](https://community.homey.app/t/how-to-contact-homey-staff/13407/3): > > Think the easiest and best way is to contact the Support-Team: [https://support.athom.com/hc/en-us/requests/new](https://support.athom.com/hc/en-us/requests/new) ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [November 29, 2022, 4:48pm UTC](https://community.homey.app/t/how-to-contact-homey-staff/13407/21 "2022-11-29T16:48:15Z")
And both direct mail addresses wonā€™t work (no reaction from info, and an auto reply only on support). The one and only way to contact Athom is using their support form: [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new) [Next page](https://community.homey.app/t/how-to-contact-homey-staff/13407.md?page=2)