# How to Cancel Order **URL:** \ **Category:** Questions & Help\ **Created:** [January 25, 2019, 1:22pm UTC](https://community.homey.app/t/how-to-cancel-order/7920 "2019-01-25T13:22:32Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Conrad\_Winchester](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/conrad_winchester/32/4203_2.png) [@Conrad\_Winchester](https://community.homey.app/u/Conrad_Winchester)\ **Post date:** [January 25, 2019, 1:22pm UTC](https://community.homey.app/t/how-to-cancel-order/7920/1 "2019-01-25T13:22:32Z")
Hi, I want to cancel my homey order but can see no way to do this, what should I do? Conrad ---
**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\ **Post date:** [January 25, 2019, 1:34pm UTC](https://community.homey.app/t/how-to-cancel-order/7920/2 "2019-01-25T13:34:44Z")
I would just send an email to [support@athom.com](mailto:support@athom.com) and quote your order number. ---
**Author:** ![Conrad\_Winchester](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/conrad_winchester/32/4203_2.png) [@Conrad\_Winchester](https://community.homey.app/u/Conrad_Winchester)\ **Post date:** [January 25, 2019, 1:59pm UTC](https://community.homey.app/t/how-to-cancel-order/7920/3 "2019-01-25T13:59:20Z")
[info@anthom.com](mailto:info@anthom.com) is mentioned on their support website but that just bounced ☹ I sent an email to [support@anthom.com](mailto:support@anthom.com) and got an automated response saying it would be a couple of days for them to respond - by which time they will have shipped it. Very poor - why can’t an order be cancelled through their shop? ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [January 25, 2019, 2:03pm UTC](https://community.homey.app/t/how-to-cancel-order/7920/4 "2019-01-25T14:03:04Z")
you made a typo: it is not anthom but [athom.com](http://athom.com) ---
**Author:** ![Conrad\_Winchester](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/conrad_winchester/32/4203_2.png) [@Conrad\_Winchester](https://community.homey.app/u/Conrad_Winchester)\ **Post date:** [January 25, 2019, 5:05pm UTC](https://community.homey.app/t/how-to-cancel-order/7920/5 "2019-01-25T17:05:59Z")
Thank you for your help - all sorted ---
**Author:** ![bobsilesia](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bobsilesia/32/4546_2.png) [@bobsilesia](https://community.homey.app/u/bobsilesia)\ **Post date:** [January 25, 2019, 7:48pm UTC](https://community.homey.app/t/how-to-cancel-order/7920/6 "2019-01-25T19:48:43Z")
They stopped answering emails completely. I do not know what’s going on. Has anyone recently tried to contact them at this address? [info@athom.com](mailto:info@athom.com) ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [January 25, 2019, 7:51pm UTC](https://community.homey.app/t/how-to-cancel-order/7920/7 "2019-01-25T19:51:37Z")
[support@athom.com](mailto:support@athom.com) is the correct adress! ---
**Author:** ![bobsilesia](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bobsilesia/32/4546_2.png) [@bobsilesia](https://community.homey.app/u/bobsilesia)\ **Post date:** [January 25, 2019, 7:56pm UTC](https://community.homey.app/t/how-to-cancel-order/7920/8 "2019-01-25T19:56:29Z")
Ok, thanks. So that [info@athom.com](mailto:info@athom.com) is not in use? 😀 ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [January 25, 2019, 8:04pm UTC](https://community.homey.app/t/how-to-cancel-order/7920/9 "2019-01-25T20:04:46Z")
Only if u wanna buy 100K Homeys me guess: ## Contact **Athom B.V.** Rigtersbleek-Zandvoort 10-207 7521 BE Enschede The Netherlands **Support** [support.athom.com](https://support.athom.com/) **Business** [info@athom.com](mailto:info@athom.com) ---
**Author:** ![Eduard\_Baciu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eduard_baciu/32/67892_2.png) [@Eduard\_Baciu](https://community.homey.app/u/Eduard_Baciu)\ **Post date:** [March 6, 2023, 6:53pm UTC](https://community.homey.app/t/how-to-cancel-order/7920/10 "2023-03-06T18:53:59Z")
I tried to cancel the order as well, I received no replies from [info@athom.com](mailto:info@athom.com). From [support@athom.com](mailto:support@athom.com) I received a generic email directing you to this site where you have no hits searching for order cancellation. So basically there is no way to contact this company? Their Twitter and FB account it is inactive too. " You have tried to send an email directly to a support email address of ours, probably to try to create a new support request. Unfortunately, this is not the correct way to get in touch with our support team, so no support ticket is created at this moment. To get support for your question, please use our Knowledge Base via support.homey.app. It provides a whole host of information as well as a structured contact form in case you still have questions or issues, which helps our support team help everyone better. Thanks for your understanding." ---
**Author:** ![Olliva](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olliva/32/64801_2.png) [@Olliva](https://community.homey.app/u/Olliva)\ **Post date:** [March 6, 2023, 7:14pm UTC](https://community.homey.app/t/how-to-cancel-order/7920/11 "2023-03-06T19:14:47Z")
I had already wondered that I did not find anywhere in the order confirmation information on how to cancel the order. It seems to be proceeded quite deliberately so that the pre-orderer is deprived of this possibility. In the meantime, I built myself a blazingly fast Home Assistant system during the waiting period, which couldn’t be better, and I no longer need Homey. Well, I can then sell it unused or take it to “play around” and tinker. ---
**Author:** ![Eduard\_Baciu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eduard_baciu/32/67892_2.png) [@Eduard\_Baciu](https://community.homey.app/u/Eduard_Baciu)\ **Post date:** [March 6, 2023, 7:18pm UTC](https://community.homey.app/t/how-to-cancel-order/7920/12 "2023-03-06T19:18:51Z")
Same here, the wait is too long for me and went with Home Assistant. I guess I can raise a claim with Mastercard but wanted to give them a chance to solve it first. ---
**Author:** ![spkesDE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/spkesde/32/54352_2.png) [@spkesDE](https://community.homey.app/u/spkesDE)\ **Post date:** [March 6, 2023, 7:50pm UTC](https://community.homey.app/t/how-to-cancel-order/7920/13 "2023-03-06T19:50:00Z")
[https://support.homey.app/hc/en-us/requests/new](https://support.homey.app/hc/en-us/requests/new) @Olliva @Eduard_Baciu ---
**Author:** ![Jens\_Holmgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jens_holmgren/32/65334_2.png) [@Jens\_Holmgren](https://community.homey.app/u/Jens_Holmgren)\ **Post date:** [March 30, 2023, 10:00am UTC](https://community.homey.app/t/how-to-cancel-order/7920/14 "2023-03-30T10:00:20Z")
Any news on this matter? I want to cancel my preorder but can’t find any info on that. (and the support mail still bounce with reference to the forum) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 30, 2023, 10:03am UTC](https://community.homey.app/t/how-to-cancel-order/7920/15 "2023-03-30T10:03:24Z")
@Boaz ---
**Author:** ![Boaz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boaz/32/11784_2.png) [@Boaz](https://community.homey.app/u/Boaz)\ **Post date:** [March 30, 2023, 10:55am UTC](https://community.homey.app/t/how-to-cancel-order/7920/16 "2023-03-30T10:55:47Z")
[Support@athom.com](mailto:Support@athom.com) will bounce, please use the form to start a support ticket: [https://support.homey.app/hc/en-us/requests/new](https://support.homey.app/hc/en-us/requests/new) This is the fastest way to get a reply to your issue, and get the attention of our support team! ---
**Author:** ![Boaz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boaz/32/11784_2.png) [@Boaz](https://community.homey.app/u/Boaz)\ **Post date:** [March 30, 2023, 10:57am UTC](https://community.homey.app/t/how-to-cancel-order/7920/17 "2023-03-30T10:57:41Z")
Hi Jens, please share a screenshot of the automated email that refers to this forum, so I can verify that this information is still correct! ---
**Author:** ![Jens\_Holmgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jens_holmgren/32/65334_2.png) [@Jens\_Holmgren](https://community.homey.app/u/Jens_Holmgren)\ **Post date:** [March 30, 2023, 11:50am UTC](https://community.homey.app/t/how-to-cancel-order/7920/18 "2023-03-30T11:50:57Z")
![Screenshot_20230330-135031](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/8/381ebbc8ee4a746a71aec584af90606728dc62eb.jpeg) Edit: I received help from the [info@athom.com](mailto:info@athom.com) mail.