# Honey stopped working and can not be reset! Help needed
**URL:** https://community.homey.app/t/honey-stopped-working-and-can-not-be-reset-help-needed/156590
**Category:** Questions & Help
**Created:** [June 26, 2026, 9:27am UTC](https://community.homey.app/t/honey-stopped-working-and-can-not-be-reset-help-needed/156590 "2026-06-26T09:27:27Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Winni\_Schoeb](https://community.homey.app/u/Winni_Schoeb)
#### Post date: [June 26, 2026, 9:27am UTC](https://community.homey.app/t/honey-stopped-working-and-can-not-be-reset-help-needed/156590/1 "2026-06-26T09:27:27Z")
Honey pro stopped working completely. Powers up desk no ring light suddenly red reboot same procedure again. Hard reset 30seconds pin does not work at all!! Need help!! Can’t open a support ticket since everything I try it leads me back to sign in page!!
Funny is that it shows it has been seen today as per screenshot but app won’t connect to it so I am in a deadlock!!
> Moderator note: picture containing sensitive information removed.
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### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [June 26, 2026, 9:38am UTC](https://community.homey.app/t/honey-stopped-working-and-can-not-be-reset-help-needed/156590/2 "2026-06-26T09:38:52Z")
You need to go here:
> **[Support | Homey](https://homey.app/en-us/support/)**
Then, you should log in with your account (the same account you used to sign up for this forum). Then you can create a support ticket.
Also, you should remove the “Homey ID” from your screenshot, this is a unique ID with which everyone can reach your Homey remotely
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### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [June 26, 2026, 9:41am UTC](https://community.homey.app/t/honey-stopped-working-and-can-not-be-reset-help-needed/156590/3 "2026-06-26T09:41:20Z")
Have you also tried another power adapter (minimum 5V 2A). The one delivered with the Homey are known to be poor quality which can degrade over time