# HomeySetup-XXXX asks password in first time setup **URL:** \ **Category:** Questions & Help\ **Created:** [September 16, 2019, 6:22pm UTC](https://community.homey.app/t/homeysetup-xxxx-asks-password-in-first-time-setup/18203 "2019-09-16T18:22:03Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![PinoV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pinov/32/6321_2.png) [@PinoV](https://community.homey.app/u/PinoV)\ **Post date:** [September 16, 2019, 6:22pm UTC](https://community.homey.app/t/homeysetup-xxxx-asks-password-in-first-time-setup/18203/1 "2019-09-16T18:22:04Z")
Hi, I want to setup my brand new Homey. It was connected once, but since then it starts in the ‘welcome to homey’ setup mode. I can see the wifi SSID HomeySetup-XXXX, but unable to connect. Tried iPhone, Macbook, Android. On IOS it asks a WiFi password. I tried to reset Homey holding it upside down, but no counter is heard. Ring stays yellow Any idea’s? ---
**Author:** ![Joel\_Van\_der\_Kuur](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joel_van_der_kuur/32/10162_2.png) [@Joel\_Van\_der\_Kuur](https://community.homey.app/u/Joel_Van_der_Kuur)\ **Post date:** [September 17, 2019, 7:11am UTC](https://community.homey.app/t/homeysetup-xxxx-asks-password-in-first-time-setup/18203/2 "2019-09-17T07:11:19Z")
Try holding it upside-down and then put the powerplug in. After 10 seconds homey starts talking About recovery. ---
**Author:** ![PinoV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pinov/32/6321_2.png) [@PinoV](https://community.homey.app/u/PinoV)\ **Post date:** [September 17, 2019, 7:30am UTC](https://community.homey.app/t/homeysetup-xxxx-asks-password-in-first-time-setup/18203/3 "2019-09-17T07:30:03Z")
Tnx Joel! Unfortunately Homey also goes to the setup mode while started upside-down. Probably has not loaded the software yet to understand this ---
**Author:** ![Joel\_Van\_der\_Kuur](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joel_van_der_kuur/32/10162_2.png) [@Joel\_Van\_der\_Kuur](https://community.homey.app/u/Joel_Van_der_Kuur)\ **Post date:** [September 17, 2019, 7:52am UTC](https://community.homey.app/t/homeysetup-xxxx-asks-password-in-first-time-setup/18203/4 "2019-09-17T07:52:44Z")
Maybe the powerplug gives this problem, already tried an other powerplug? Min 2 AMP. ---
**Author:** ![PinoV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pinov/32/6321_2.png) [@PinoV](https://community.homey.app/u/PinoV)\ **Post date:** [September 17, 2019, 9:37am UTC](https://community.homey.app/t/homeysetup-xxxx-asks-password-in-first-time-setup/18203/5 "2019-09-17T09:37:31Z")
Tried the orignal one, another one, a macbook, power bank. So no power issue. I will have the Homey RMA’d. Looks stuck in a boot process ---
**Author:** ![Le\_Cactus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/le_cactus/32/9727_2.png) [@Le\_Cactus](https://community.homey.app/u/Le_Cactus)\ **Post date:** [September 17, 2019, 11:03am UTC](https://community.homey.app/t/homeysetup-xxxx-asks-password-in-first-time-setup/18203/6 "2019-09-17T11:03:11Z")
> [@PinoV](#): > > I can see the wifi SSID HomeySetup-XXXX, but unable to connect. Hi, If the WiFi SSID for the 5ghz network is the same as for the 2.4 Ghz network try disabling the 5 Ghz network and try again. Also, mage sure DNS to 8.8.8.8 and 8.8.4.4 isn’t blocked. ---
**Author:** ![PinoV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pinov/32/6321_2.png) [@PinoV](https://community.homey.app/u/PinoV)\ **Post date:** [September 17, 2019, 6:35pm UTC](https://community.homey.app/t/homeysetup-xxxx-asks-password-in-first-time-setup/18203/7 "2019-09-17T18:35:17Z")
Tnx guys for thinking with me. I swapped my Homey for another one today, and I am already busy adding devices and creating flows. Looks like the first Homey was stuck in it’s boot proces ---
**Author:** ![Joel\_Van\_der\_Kuur](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joel_van_der_kuur/32/10162_2.png) [@Joel\_Van\_der\_Kuur](https://community.homey.app/u/Joel_Van_der_Kuur)\ **Post date:** [September 17, 2019, 8:04pm UTC](https://community.homey.app/t/homeysetup-xxxx-asks-password-in-first-time-setup/18203/8 "2019-09-17T20:04:51Z")
great to hear! have some fun tonight!😜